Ring US Reviews 

ring is mediocre in quality of video. I cannot see people coming into my parking lot until they get very close. There are too many gaps in the coverage and I have missed important events in between takes. Some times cars do not activate the video but a squirrel does. They charge does not warrant the cost. I wish there was a professional affordable home camera system.

Came here to hopefully point out a problem the company has but I can already see from reading the OCEAN of horrible reviews they have thay my opinion won't matter or change anything, like most things. But ill say it anyway. I bought a newly built town house about a month ago, tried setting up the ring doorbell and it won't connect, accidently connected to my nabors but thays as far as I got. After trying EVERYTHING for over a week i finally called customer support so I could get it replaced or maybe just try something I forgot to try myself. I was welcomed by a person that could hardly speak English (this is not a big deal its jusy every customer service line at this point) so I roll my eyes and try anyway. What happened within a 30 MINUTE PHONE CALL was i got told to turn it on and off again 🤦‍♂️. Every sentence had an audible *mute* of the phone assuming to Google how to fix it as if thays not literally the first thing I did. And this went on until they told me the warranty won't work and thay I have to pay for a new one and they offered a 35 percent discount. I really hope ring isnt paying them much if theyre paying them at all because any amount of money spent on whatever that was would be a complete waste. Im surprised how popular ring is after this experience because that was awful and trust me, I won't be paying any amount of my own money on theyre product knowing that its going into theyre customer service departments pockets.

If I could give this company 0 stars I would! Save your money and spend it with a better security company! You literally can't even do the most basic of functions like arm/disarm your home through their app without paying for a subscription! They literally provide zero support with any issues you have, and of course have shipped their "support" overseas! Stay as far away from this company as you can! Go to Eufy or Abode for far better options!

Worst doorbell in world. Never worked. Spent over a dozen hours messing with it. Two different ring doorbells. Customer service weak. Then a taunt from the dysfunctional loop “ welcome to Ring. The world‘s best doorbell. Follow the instructions in the app to continue.” we hear this 5 to 10 times a day.

Today I was on the phone for almost 2 hours, for the first hour with AI and I tried so many options and changes but the motion alerts does not ring my phone after making so many changes, and then transferred to a live agent and I was with her on the phone for more than an hour, gave my credit card updated my subscription, made so many changes in the settings and after 2 days my phone does not ring or send notifications, and now she is telling me after 2 hours I should call iphone or Apple, the worst company I have ever dealt with,

Horrible company. Device operated properly for less than two years, then constantly went off line every day without any reason. Customer Service was totally useless, couldn't help and had no explanation all. They just offered a 35% discount on a new unit. The warranty is only a year so don't waste your money. The entire company is a scam operation with poor quality and horrible systems.

Ring is piss poor with there customer service I have been calling for 2 weeks now trying to get some resolution to my situation, all I get “ I understand and rest assured someone will get back to you in 24-48 hours. “
Alas no one gets back to you. If at all possible DO NOT BUY A RING PRODUCT unless you enjoy aggravation!!

Google Ring is a scam. Their charges for video review are outrageous. Total BS!

This use to be a great service but now that they want customers to pay more for subscription it’s way over priced. I have 4 ring floodlight cameras each cost around $250 ,it uses to cost me $200 a year $50 a camera for subscription fee I thought that was steep enough. I have been with ring for over 10years now but because of the recent increase for less of a service I will not be using there services after my current subscription expires. What a shame for ring as a company. Ohh well I guess thats the result greedy money hungry companies.

Terrible customer service. Misadvertised equipment that does not function as promised. Poor connectivity, poor resolution, poor battery life, failed devices, slow reporting if the devices report at all.... do not recommend.

Bought a ring indoor cam. What a pointless bit of equipment. Lead is not long enough to wall or ceiling mount and looks crap with the cable hanging down. Not sturdy enough to put on the side knocks over easily. Total waste of money!!! The camera was boxed back up within 10 minutes of opening and going straight back. A security camera that doesn’t work when the lead is pulled out lmao! Come on why isn’t there a battery operated one with a battery that lasts longer than a few days. I’m now considering changing my entire ring alarm system, doorbell and cameras because I’m stock of constantly charging the bloody things!

I have been waiting three months for replacement camera that has been replaced before. Absolute TRASH!

I was charged $100 more yearly for a Ring Pro/AI Pro subscription that I did not authorize. They upgraded me without consent. I read that many customers have had this happen. I didn't notice the additional charges for 2024 or 2025, but caught the unauthorized charges in 2026. After 1 hrs. and 53 mins. on the phone with their customer service rep., they're only refunding 2026.

The customer service was awful. The representative spent more then half an hour trying to confirm my email. When I told them about the period in my email, they kept spelling out the word period. When I tried to confirm the spelling using the phonetic alphabet, they got really passive aggressive. They did not know anything. It took them forever to give me any information. When I asked to be transferred to the supervisor they kept trying to convince me that they can help me when they could not. After about an hour I hung up given no help. I am surprised that Amazon would allow their security division to be this bad with customer service. I hope the product is not that bad.

Having ordered some products from the ring website a month ago, I still haven't received everything I ordered, despite spending several hours on the phone to them. The conclusion of my last call was that, while they agreed they should send me the remaining item, it wasn't technically possible. This is a simple product that is listed on their website.

Review title says it all. It’s bad enough that the most crucial security functionality—the recording of video footage when motion is detected—does not work without the monthly subscription. But without the subscription even the doorbell functionality doesn’t work (as in, once the free subscription trial ends it will no longer alert you when someone has rung your doorbell, at most you will get the motion alert). So, unless you are happy to pay the Ring price for what is effectively only a live camera with motion detection (for which there are many excellent, far cheaper alternatives on the market), you will have to pay the monthly subscription to get any of the actual ‘doorbell camera’ functionality you would expect to be inherent to the product.

Ring device was stolen by someone bricking it off of the wall contacted them for a replacement and was told couldn’t happen cause I bought the device from Argos. Proceeded to have me talk with some American lady with no clue or intrest in helping arguing with me over Argos being third party won’t be placing the camera lost a customer

I'm trying to transfer ownership from my deceased sister to my daughter. I've even provided a death certificate. They still can't get it done. I'm ready to toss it and get another brand.

The worst customer support they used to be good. Last Thursday all my devices disconnected from the ring app. Got some fixed but not all. I phoned support and phoned them before and they were great. Now you go straight to AI which is useless and then they transfer you to India who barely speak English and horrible back ground yelling and screaming and they were no help. They used to be good but not anymore. Time to get a new camera of a different brand.

Worst cameras ever won’t record when there’s people around my house if a car drives by house it only records the back of the car when it already left my house almost got broken in my door won’t close all the way and my camera didn’t record anything