Ring US Reviews 

I came home today and discovered my alerts had been turned off! I was away for three hours. I immediately contacted RING to inquired as to when and who did this, Ring answered they have no way of telling who or when this occurred and by who made the unauthorized change. I was then given instructions on how to change alerts, which I am well aware of. Moreover, you cannot tell when the system goes offline. No notification or warning. False sense of security. I'll try another system in the future. Do not like RING at all.

Customer Service assistants don't understand the problem, fob you off with sending a cable that does not fit, or making you buy an extra spare part you didn't know you needed. If you need to ring again, they cut you off once you start explaining the previous experience. There's no getting through. And they win in the end because I truly have wasted enough time and energy to bother chasing up again. Abysmal.

Both their motion settings and their shared notifications don’t work properly. I’ve spent hours on with their customer service. Considering the size of the company, the fact that they can’t get basic things right is pitiful.

Impossible to cancel service. Even with a confirmation of cancellation email they have continued to charge us for over two years for 5 systems for seasonal businesses that are only open one month out of the year. I’ve been on the phone with them for 15+ hours over the past 2 years. Always a new excuse (that blames me) for why they continue to charge, every time I call. They refuse to escalate my call to a supervisor when I explicitly ask. It’s to the point where I will be contacting the Attorney General.

More than a year ago, I cancelled an account with Ring. The company I worked for doesn't exist anymore, and the WhatsApp number it used to verify my account is no longer active. I've moved away from the country. Just yesterday they charged ny credit card with US$ 100, I called them and they absolutely refuse to cancel the account for goos and refund me. I offered to send my passport pic, and they still refused. So they will keep charging my card perenially.This is theft, high road theft. I want my money back

I recently bought a ring wired doorbell Retinal Vision 2K, after I received it I then figured out I needed a corner bracket to have it fit better in my doorway.
That’s when it started to go all wrong as the ring website has lots and lots of corner brackets but are vague with details, I have bought two so far and none match the doorbell I have. I tried calling support and got an AI Agent who could not help me with purchasing the bracket and directed me the the website where I have already bought two incorrect brackets. I am pondering at this stage if I would be better sending back the doorbell and be done with ring altogether

What a disappointment this company is. It started off as a really innovative company. But nowadays their cameras are outdated in terms of specs, and the subscription prices have doubled (from 100 to 200 dollars).

Doorbell camera is very inconsistent with capturing video. It will pick up a vehicle driving by but it will miss the package delivery 8 out of 10 times. The delivery driver walks up the path to the house, steps onto the porch, places the package and take a pic of the package and walks away….no notification from the Ring device. Yes the signal strength is good. And when I call customer service they indicate that I need to reboot the camera. Not doing that every week. Terrible !!!

I bought the latest greatest 4k battery doorbell and within a month it started going offline. I called ring while out of town and they said I had to trouble shoot it. So needless to say (3-4) more customer service calls and 3 different trouble shooting exercises (all done by me) and 2-3 weeks later they sent me a warranty replacement. Well it’s in transit. They sent it pony express or some low priced way. Over a week to get it to me. So my brand new fancy expensive home security or protection device has NOT WORKED longer than it’s worked. And Ring makes you jump through hoops to prove it’s bad before they take their time to get your house protected again by sending the warranty via pony express. Really,and I can’t overstate, VERY disappointed at their service

Ring has become extremely trash. I have been missing events on my camera constantly and still they can't resolve the issue, so because of that I tried to voice my concern in the ring community app and they keep deleting my post. The company has become too greedy and no longer care about their products. Do not order there products

Company has gone in the toilet! Customer service is non existent!! They don’t care!

So far, it has been extremely frustrating to get my Ring devices and the expensive Smart Lock, Schlage, installed. I pre-purchased the HelloTech installation: no customer service, only automated notifications, until it came time to do the install. Then, I find out that they cannot install the SmartLock and they aren't even locksmiths.
Now, after 50 minutes on the phone with Ring, getting through the phone tree, AI nonsense, and 2 representatives, am I finally going to get a refund of this installation, which isn't happening???

NO, they are unable to refund the installation that isn't happening. The only option is to send back the complete order!! So ridiculous and disappointing!!

I cant say how much I hate this company. The cameras purchased go offline every day and need to be reset manually . Customer service in some other country is worthless and un understandable. Nilma the customer care rep is worthless. She just talks over you the entire time and is unhelpful. Back to the cameras that go offline .. Never mind that but this company sells your data and follows everything you do. Sells the info to Police and other agencies without your knowledge or consent. I am going to try to send them all back and get rid of this company and all their devices.

I have been a Ring customer for over 3 years and currently own 10 cameras. While I find the hardware itself to be of high quality, I am writing to express my complete dissatisfaction with Ring's customer service.

My experience with your support line (800-656-7920) has been a significant letdown. I am tired of the difficulties I face when trying to reach a knowledgeable representative who can communicate effectively.

Because reliable support is a critical component of a security system, I can no longer recommend Ring to others. I hope you will take this feedback seriously and work to improve your customer service standards.

I've had to call several times to get a problem with an order sorted out. I always end up speaking to someone in India or some other country. This is an AMERICAN company and I live in AMERICA and want to speak to an AMERICAN who can actually understand what I'm asking. It's very painful every time.

I had 7 cameras they suck,as soon as Amazon got ahold of ring they went down hill,not recording crappy coverage also you don't get an American or English speaking person,,that's why mine are at the bottom of the garbage pit minus the crappy batteries

Ring Chime stopped working in April 2026; contacted customer service, was sent a UPS label and posted it at a UPS point. Made repeated attempts to find out what the delay was with the replacement device. Ring now tell em that they haven't got it and that I should contact UPS. They can offer me a discount if I want to buy a new Chime to replace the broken one that their courier has lost. Customer service? I think not!

Zero customer service and you can forget wasting time in their chat line. You cannot even send photos of proof of sending items they replaced and for which they are harrassing me with 10 emails to date. Apparently they are unable to stop these emails. Nor can they email me the chat. Its all about what they cannot do.

I get an email from Ring promoting a "sale" for Amazon Prime members. Several cameras are shown with regular prices crossed out and then sale prices for each item. Instructions are if you click the item and you have your Amazon account open, it will price the item(s) at the sales price(s). False! I try several days with Amazon to correct the price in my cart for the item chosen. Usless efforts through their chat. Said they had no control over the email sent by Ring. Logged into my Ring account and found the item and added it to my cart with ring. Called them and explained situation. Agent tried to send me back to Amazon. Explained I had tried that with no solution. Had mean run through hoops proving I received their email but would NOT allow me to forward it to the Ring agent. He had me copy the screen and then link it to another email link. What a pain. Acknowledged and said he would have to confer with management about letting me by from Ring at the advertised sale price. Several minutes later, came back and reported they could not honor the advertised Price Day price(s) but would offer me a 35% "promo" discount for a purchase! Much higher than the sale price(s). I was incensed! It is most obvious it is a RING failure and they would not honor their advertised pricing for one item. Gave the agent a statement that if they did honor their adverting, I would just decide on another brand. He did not back off.

In spite of its good quality but its not worth to buy. After subscription finished all features become unavailable, its is normal to have to pay for some features not all of them. Motion detection become unreliable and even unavailable most of the times upon finishing subscription. When we could buy other competitors doorbell without monthly fee why we would buy this one