Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitley recommended

Have bought filters twice from Rigu, both delivered super fast and on time, beautifully packaged, great comms, and great products. Couldn't be happier.

25 November 2024
Unprompted review
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Reply from Rigu

Thanks David!

Rated 5 out of 5 stars

Great company

Met the people behind Rigu at the Photography Show in Birmingham. I didn't buy anything at the time but saw they had a good range of products so went straight to them when I needed a new camera harness. Communication and service were great and product arrived exactly when promised.

1 October 2024
Unprompted review
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Reply from Rigu

Thanks so much for the review, good to know that we made a positive impression at the show as I'm usually pretty stressed during it!

Rated 5 out of 5 stars

Great Experience

Took delivery of a strap from Rigu.From the outset it was clear that this is a small business run by someone with a passion for their product.

Strap arrived ahead of time - it's early days but it has a quality feel. The communication was excellent and great value for money

24 September 2024
Unprompted review
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Reply from Rigu

Thanks for the review Eddie!

Rated 5 out of 5 stars

Hasselblad strap adaptors

Great price for quality Hasselblad fit strap adaptors.
Good communication and fast delivery thank you

26 September 2024
Unprompted review
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Reply from Rigu

Glad you like them, thanks William!

Rated 5 out of 5 stars

Great light painting products.

Great light painting products.
Arrived exactly when Rigu said that they would. Great experience buying from them.
Looking forward to testing out the new items.

16 September 2024
Unprompted review
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Reply from Rigu

Thanks for the review, Zen, I really appreciate it!

Rated 5 out of 5 stars

A great company with great products

A great company with great products. I have a healthy collection of filters from Rigu and it's always growing. The personal communication after making an order is wonderful, and really shows how much Andy cares for his customers. I will certainly be back for more.

4 September 2024
Unprompted review
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Reply from Rigu

That's so kind of you to leave a review, thanks Katie!

Rated 5 out of 5 stars

What a great company

What a great company. Andy takes such good care of his customers and sources the best possible gear for us photographers. It's clearly a passion he has turned into a business.

28 August 2024
Unprompted review
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Reply from Rigu

That's so kind of you to say, thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Super helpful team selling accessible…

Super helpful team selling accessible and high quality products.

Highly recommend their rainbow radiant flare camera filter, stretch creative filter, and magnetic filter adaptors - great for manipulating images without losing areas of detail and magnetic adapters are ideal for a live music photography environment where time is of the essence.

I can't attach images to show you how wonderfully they work but examples are available on @charliebr00k on instagram.

If considering getting into using filters, couldn't recommend them enough!

5 July 2024
Unprompted review
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Reply from Rigu

I've just been looking at your Instagram, those filter photos are so cool!

Rated 5 out of 5 stars

Competitive pricing & wonderful selection of products.

By far the best customer service experience shopping online! Brilliant online shop with a great selection of products, all reasonably priced. I would most definitely recommend Rigu, for both service & products. Very speedy shipment with absolute customer care.
Please try this store, for anything photography.....you won't be disappointed!

14 June 2024
Unprompted review
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Reply from Rigu

Thanks for the glowing review, it's so kind!

Rated 5 out of 5 stars

Ordered the Holdfast Dual Camera…

Ordered the Holdfast Dual Camera Harness from Rigu, received within 48 hours as well as a very friendly and helpful answer from Andy re: my questions. Great customer service, which was why I ordered from Rigu in the first place. Very happy with the service!

12 June 2024
Unprompted review
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Reply from Rigu

Thanks Rury, happy to have helped!

Rated 5 out of 5 stars

Best of the best

I cannot recommend Rigu high enough, I am a UK based photographer with a passion for light painting and Rigu is the best place to buy the equipment I use. The products are exceptional and the service to outstanding.

23 April 2024
Unprompted review
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Reply from Rigu

That's very kind of you Rich, always happy to serve the light painters of the UK!

Rated 5 out of 5 stars

Great product selection, fantastic customer experience

Great product selection, fantastic customer experience

I've bought a few items from them over the years and every time I'm impressed by the speed and quality of their service. They take customer experience very seriously.

No question, if you ever need camera accessories, this should be your first stop.

8 April 2024
Unprompted review
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Reply from Rigu

Thanks Radu, people coming back for another order tells me that I'm running the business right!

Rated 5 out of 5 stars

Personable and exceptional customer experience

I was looking some holdfast products and Rigu made the purchasing of it in the UK an easy process. They clearly make customer care their top priority and I can honestly say that the customer experience was incredible. Great comms throughout, in a really nice and personable way. I would have no hesitation in recommending this company. 1st class service.

11 April 2024
Unprompted review
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Reply from Rigu

Thanks so much for the review!

Rated 5 out of 5 stars

Brown Retro Strap X100VI…

I ordered a leather camera strap for my Fuji mirrorless camera Friday afternoon and received it Saturday morning, it was well packed and protected in the boxes and I also received emails from Andy at RIGU and Royal Mail keeping me informed about my purchase.

The quality of the strap is excellent and I have used RIGU previously when I bought a Holdfast Moneymaker, again Andy’s customer service was above and beyond.

Over the years I’ve sent so many of my photography friends to the RIGU website and all have been impressed with the service they received.

6 April 2024
Unprompted review
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Reply from Rigu

Thanks for the review Lawrence!

Rated 5 out of 5 stars

I ordered one of Long Valley's books

I ordered one of Long Valley's books. The book arrived promptly, via the Royal Mail, in good protective packaging. The book is exactly what I ordered.

28 March 2024
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review!

Rated 5 out of 5 stars

Perfect experience start to finish

The strap I ordered is beautiful, a quality product. More importantly the personal service, speed of service, email with information on despatch, and the nice touches with the packaging of the item are all very much appreciated. It was a pleasure to deal with Andy, thank you.

23 March 2024
Unprompted review

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