Rigu Reviews 

264
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(264)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazingly quick to arrive

Amazingly quick to arrive, beautifully packaged. So professional, plus Andy’s personalised e-mail. I can recommend this with full five stars.

22 March 2025
Unprompted review
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Reply from Rigu

Thanks Dusan, I couldn't hope for a better review than this!

Rated 5 out of 5 stars

Fantastic supplier

Fantastic supplier, even went out of his way to go to the post office as I missed the cut off for next day delivery! What a champ!

19 March 2025
Unprompted review
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Reply from Rigu

Thanks Andrew, I still get a buzz out of getting orders shipped out quickly!

Rated 5 out of 5 stars

Very quick service

Very quick service - with the benefit of good quality stock available and shipping to the Channel Islands. Packaging was great, will support again!

18 March 2025
Unprompted review
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Reply from Rigu

Thank you very much for the review Hannes, it's always nice to get an order from the Channel Islands!

Rated 5 out of 5 stars

Seriously wonderful company to order from

Seriously wonderful company to order from. Andrew is single handedly providing exceptional, good old fashioned personal and wonderful service - Thank you!!

5 March 2025
Unprompted review
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Reply from Rigu

Thanks David, I do try my best!

Rated 5 out of 5 stars

We are thrilled with our new camera…

We are thrilled with our new camera strap. The quality is excellent and the buying experience was fantastic. The strap arrived very quickly and we appreciated the personal touches across the whole process. Would highly recommend.

25 February 2025
Unprompted review
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Reply from Rigu

Thank you very much for the review, Michael!

Rated 5 out of 5 stars

Great service

Great service. Prompt delivery and wonderful items. Packaged with care and considerate correspondence. I would recommend to anyone.

27 February 2025
Unprompted review
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Reply from Rigu

Thanks so much for the review, Hayley!

Rated 5 out of 5 stars

Stellar service, excellent quality filter.

Stellar service! Quality-made solid glass filter that did everything it said it would. Fit my lens perfectly, easy to rotate and remove, and it arrived promptly in tip-top condition. I can’t fault a single thing about my buying experience, huge thanks to Andy. And I can now feel virtuous for supporting a small, independent and honest business in the Lakes!

20 February 2025
Unprompted review
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Reply from Rigu

What a lovely review, thank you so much!

Rated 5 out of 5 stars

Excellent item (he even sent two!)

Excellent item (he even sent two!), brilliant communication and quality service. What's not to like!

15 February 2025
Unprompted review
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Reply from Rigu

So kind of you to write a review, thanks Adi!

Rated 5 out of 5 stars

Good product. Quick delivery

Relates to a rope camera strap. Good quality product, well made, nicely finished with leather ends and little guard leathers that stop the attaching rings scratching the camera and appears as if it is strong. Quick delivery, very nicely packed

6 February 2025
Unprompted review
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Reply from Rigu

Thanks for the review, Jonathan!

Rated 5 out of 5 stars

Lovely products

Lovely products - though not used yet as they were bought as a gift. Great service and fast delivery - Thank you Andy for information and delivery updates.

31 January 2025
Unprompted review
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Reply from Rigu

Thank you very much!

Rated 5 out of 5 stars

Thanks Andrew

Thanks Andrew - amazing service, fast delivery :)

24 January 2025
Unprompted review
Rigu logo

Reply from Rigu

Hi Remi, thanks for the review!

Rated 5 out of 5 stars

Filter ring exactly as described

Filter ring exactly as described, works perfectly.
Great communication regarding purchase, would highly recommend this company

3 January 2025
Unprompted review
Rigu logo

Reply from Rigu

Thanks Tony, I really appreciate you taking the time to leave a review. Great to hear that the filter ring is good for your setup.

Rated 5 out of 5 stars

Fab company and products

Great products, great service. A lovely company. Great for creative photography accessories and things you won't find at your average camera retailer.

16 December 2024
Unprompted review
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Reply from Rigu

Thanks for the review Rachel!

Rated 5 out of 5 stars

Wow!!

Wow!!! What a phenomenal service!!!! I don't write many reviews but the products are of exceptional value and quality.

The customer service is 2nd to none.

24 December 2024
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Stuart!

Rated 5 out of 5 stars

Great experience

Good communication, prompt delivery, the products I received are top quality, will definitely use again.

18 December 2024
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review James, glad you liked them!

Rated 5 out of 5 stars

First class products and service.

Purchased light painting tools from Rigu. Excellent products. Delivered very promptly. First class service.

12 December 2024
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Colin, very kind of you to take the time.

Rated 5 out of 5 stars

Fantastic shop

Fantastic shop! I was searching high and low for a good quality baby pink rope strap for my camera (I had a vision!), and found my answer on Andrew's site. He shipped it very quickly, and it arrived beautifully packaged and exactly as described. My camera now looks as good as it shoots! On top of the quality of product, Andrew's customer service was also really nice, keeping me updated with the shipping via email.

I especially loved how he has a system wherein he heavily discounts his triangle split rings when they're purchased with other items, as the main expense of them is the processing and shipment. I thought that was a really classy touch.

26 November 2024
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Rosie! I'd feel bad charging any more for the small items!

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