Right Price Tiles & Wood Flooring Reviews 

145
TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

Overall good after service experience, had order 48 porcelain tiles waited 2 months to arrive, found 24 of them cracked. They replaced within a week of reporting. Thanks the guys who checked and deliv... See more

Rated 5 out of 5 stars

Price, quality and great service at Fonthill. Lenny took flooring measurements, did the sizing up, pointed out some great tiles, as well as the lovely grey wood effect laminate ... and when all was do... See more

Company replied

Rated 1 out of 5 stars

Web site didn't work, tried 3 cards to order all rejected, no one answered emails, phone said leave number and we will phone back - no one did, unbelievably poor service, bought what I wanted elsewher... See more

Company replied

Rated 5 out of 5 stars

We dealt with David at the Blanchardstown branch. He was extremely helpful when we bought new tiles for our kitchen. When we had to return some boxes he was very accommodating even though we were a bi... See more

Company replied

Company details

  1. Tile Store

Written by the company

Ireland's largest Tile & Wood Flooring retailer with 27 stores nationwide. The best range of Tiles, Wood Flooring, Bathroom Ware & Cladding.


Contact info

4.2

Great

TrustScore 4 out of 5

145 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(145)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a tile sample

Ordered a tile sample, it’s a very good service to offer if they actually follow up on what they promised but they never bothered contacting me so essentially by not contacting me it stopped me going to the store and looking elsewhere ! With so many companies offering special offers it’s very unprofessional to treat perspective customers this way obviously poor management on site nit checking up on lazy sales people.

25 May 2024
Rated 1 out of 5 stars

Staff incompetent

Staff incompetent. First time i bought here i was given the wrong colour, rang to let them know but whoever answered the phone couldn't of been more uninterested. A year later bought tiles here and yet again given wrong colour, staff just have no cop on. If you have to go here triple check everything you are given

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Was in the store to refurbish my bathroom and en suite, was served by 2 very helpful staff members Jamie and Danny.
Got great advice on what products would be needed for my job.
Couldn't recommend these guys enough.

9 April 2024
Unprompted review
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind words Dante!

Rated 5 out of 5 stars

Helpful /professional

Called for help in choosing tiles and to get a quotation. Was delighted with help on both counts. Thank you Gene (O’ Keefe) for being so helpful. Gene listened to what I needed and made a very helpful suggestion. Such a professional gentleman. Made the process so easy.

8 March 2024
Unprompted review
Rated 2 out of 5 stars

I am giving two stars because I had…

I am giving two stars because I had previously purchased tiles and floors from your shop in bray last November which was over 2k.
Then a few weeks ago I purchase additional tiles to extent what I had already purchased, it worked
Out at 5 boxes in total and when I picked them up at the shop, one box had 4, 20cm x 20cm tiles removed? I mentioned it to the fella that brought the tile
Out l, and he said I would of gave them but the general manager said to take them out.
So ye I found that very stingy and tight.
So maybe take a bit more care and consideration for repeat customers because that sort of thing would make me go and bring my business somewhere else.

20 January 2024
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Reply from Right Price Tiles & Wood Flooring

Hi Trevor, thank you for your review. We appreciate the continued business and will promise to be better in the future. Thak you.

Rated 5 out of 5 stars

Easy ordering online

Easy ordering online . Tile's were nicer then expected. Thank you very much.

1 January 2024
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind review Particia!

Rated 5 out of 5 stars

based on visit to carlow store:

based on visit to carlow store:
staff going out of there way to help and pick the correct tile. very friendly and full of experience.

29 December 2023
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Reply from Right Price Tiles & Wood Flooring

Thank you for your kind review Glen!

Rated 1 out of 5 stars

Waiting a long time

I ordered 2 weeks ago and still waiting for delivery. So be prepared to wait

28 December 2023
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Reply from Right Price Tiles & Wood Flooring

Hi Aileen,

Thank you for getting in touch. We appreciate your order placed on 28/12. As per our earlier communication, orders made before 02/01 are scheduled for fulfillment starting 02/01. Please note that our stores may also need to procure stock from our central warehouse, which could potentially extend the processing time. We make it a priority to keep our customers informed about any delays at the earliest opportunity.

We sincerely hope you enjoy your new unit, and we apologize for any inconvenience caused by the delay.

Best regards,
Alan

Rated 1 out of 5 stars

very disappointed

very disappointed, bad experience at all, very poor customer care, we placed the order on 29/12/2023 after 8 eight days totally no update when to deliver the items we purchase.. 1 week still awaiting my purchased item..

29 December 2023
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Reply from Right Price Tiles & Wood Flooring

Hello Ruzzel,

When you placed your order, you were informed online that orders would not be processed until January 2nd when stores reopen after the holidays. You were contacted on the 4th, and delivery confirmation was obtained. We apologize for the slight delay, as in some cases, we may also need to order stock from our central warehouse due to stores reaching capacity with a wide range of products.

Alan

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