I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
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Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
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Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
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Great customer service
Great customer service, agents couldn’t be more helpful. Used many times in the past, will do again.
Had the pleasure of working with James this time, turn around from form submission to figure generation was incredibly quick, quicker than my previous claims.
Everything was explained thoroughly making the end user experience all the more better.
28 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Cameron, We are so happy to hear you had such a positive experience with our customer service and found our agents incredibly helpful. It's fantastic to know that the turnaround time was quick and that everything was explained clearly, making your experience even better. We truly appreciate your continued trust in us! Kind Regards, Sinead
Reply from RIFT Refunds
Hi, Thank you for your review! We are thrilled to hear that you was provided with an excellent refund. We look forward to assisting you in the future. Kind Regards, Sinead
My tax specialist Dennis was extremely…
My tax specialist Dennis was extremely polite and helpful throughout our calls.
5 stars from me!
27 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Jayden, We're so pleased to hear that your tax specialist was extremely polite and helpful during your calls. Thank you for sharing your positive feedback and for the five stars! Kind Regards, Sinead
Really good service and James was very…
Really good service and James was very quick at sorting my claim out.
27 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Jason, We're delighted to hear about your positive experience with our service and that your claim was handled quickly. Thank you for your kind feedback! Kind Regards, Sinead
Friendly & Efficient
Friendly staff, very efficient! Happy with my return.
27 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Carly, Thank you for your 5-star review! We are so pleased to hear that our team was friendly and efficient, and that you are happy with your return. Kind Regards, Sinead
It was easy going talking to Silvia…
It was easy going talking to Silvia thank you.
26 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Sorin, We are so pleased to hear that you had such a positive and easy experience. Thank you for taking the time to share your kind feedback! Kind Regards, Sinead
The consultants always answer within 10…
The consultants always answer within 10 rings and are true professionals within their industry. very knowledgeable and helpful and resourceful . They are exceptionally thorough from conception of enquiry to completion. I have used them for last 5 years and theirs prices are excellent value for money and in some cases your refund is in your bank within the week of successful claim. I will continue to use in future.
25 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Ray, We are incredibly grateful for your continued loyalty over the past five years. It's fantastic to hear that our consultants consistently provide such knowledgeable, helpful, and thorough service, from your initial inquiry to the completion of your claims. We're especially pleased that you find our prices to be excellent value and that our efficient process often results in quick refunds. We look forward to continuing to assist you in the future. Kind Regards, Sinead
Unable to claim any meal allowance at…
Unable to claim any meal allowance at all , in the past always got £10 per day?
21 August 2026
Reply from RIFT Refunds
Hi Mike, thank you for your review. Where eligible meal expenses can be evidenced, by either bank statements or receipts, we will look to ensure tax relief is obtained on this for you. Unfortunately where cash is used for purchases and without receipts we are unable to clearly evidence to HMRC that the cost has been incurred and paid. If you ensure that you keep all your meal receipts ready for your next claim we will look to add this in for you alongside your eligible travel. We hope that you are enjoying your refund and look forward to assisting you in the future. Kind regards, Edward
Brilliant service from bash everything…
Brilliant service from bash everything was nice and easy didn’t take long at all👍
25 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Joseph, We're so pleased to hear you had such a positive experience with our service! It's wonderful to know that everything was nice and easy for you and didn't take long at all. Thank you for your kind words. Kind Regards, Sinead
Reply from RIFT Refunds
Hi James, We are glad to hear that you was provided with a great service. We look forward to assisting you again in the future. Kind Regards, Sinead
Great experience year on year.
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all.
21 August 2026
Reply from RIFT Refunds
Hi Jay, We're delighted to hear that you've consistently received great customer service and clear instructions for achieving refunds. It's wonderful to know our staff are professional, friendly, and warm, and that you've had no issues over the years. Kind Regards, Sinead
Absolutely amazing service as always
Absolutely amazing service as always, staff go above and beyond and are always happy to deal with any queries no matter how small or big they are. Staff actually have a personality aswell. Would and have recommended. Even after you have received your claim you can still access the service if needs be.
21 August 2026
Reply from RIFT Refunds
Hi Kimberley, We are so glad to hear that our team provided you with such amazing service and went above and beyond to assist you. It's wonderful to know that our staff's personality and willingness to help with any query, big or small, made such a positive impression. We truly appreciate your recommendations and are pleased that our support extends even after your claim is received. Thank you for your kind words! Kind Regards, Sinead
The after service is a great benefit as…
The after service is a great benefit as rift will deal with HMRC all year round if there is any changes.
25 August 2026
Reply from RIFT Refunds
Hi Michael, We are so pleased to hear that you find our after-service to be a great benefit, especially with our year-round support in dealing with HMRC. It's wonderful to know this provides you with peace of mind. Kind Regards, Sinead
RIFT experience
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolute credit to the RIFT team and I’ll be sure to refer RIFT to any friends and family in the future.
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Kyle, We are so happy to hear about your positive experience with our team members. It is wonderful to know that their helpfulness and politeness made such a great impression. We truly appreciate you sharing your kind words and your intention to refer us to your friends and family. Kind Regards, Sinead
Extremely helpful staff.
All the staff were extremely helpful throughout and made the process as quick and easy as they could, Ronny especially was very attentive and easy to chat to.
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Jonathan, We're so pleased to hear that our team was extremely helpful and made the process quick and easy for you. It's wonderful to know that one of our team members was particularly attentive and easy to chat with. Kind Regards, Sinead
Pretty easy to get it on the way with
Pretty easy to get it on the way with, The staff was nice Thomas Lodoiska was helpful and was nice
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Ethan, We're delighted to hear that you found our team to be helpful and that your experience was easy. Thank you for sharing your positive feedback! Kind Regards, Sinead
Fast and easy!
Dennis was super helpful and informative. He calculated my refund fast and it was accurate. I am always very happy with rift
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Charlie, We're so pleased to hear that you found our team member helpful and informative! It's wonderful to know that your refund was calculated quickly and accurately. We appreciate your continued happiness with our service. Kind Regards, Sinead
Smooth and easy
Smooth and easy, great work from James dealing with the claim.
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Ben, We're delighted to hear that your experience was smooth and easy. We appreciate your positive feedback about the handling of your claim. Thank you! Kind Regards, Sinead
Great service as always from the rift…
Great service as always from the rift team !
24 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Becky, We are so pleased to hear you consistently receive great service from our team! Thank you for your positive feedback. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Jana, We are so pleased to hear that your claim was processed quickly and effectively. Thank you for sharing your positive experience with us! Kind Regards, Sinead
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