I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
Company replied
Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
Company replied
Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RIFT Refunds
Hi Dale, We are so pleased to hear that your claim was handled quickly and efficiently. We truly appreciate your high recommendation! Kind Regards, Sinead
Reply from RIFT Refunds
Hi, We're happy to hear we were helpful! We are always working to improve our update speed. Kind Regards, Sinead
Extremely pleased with the customer…
Extremely pleased with the customer service from Thomas Lodoiska made the process very straightForward and easy. Couldn’t recommend him enough
4 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Conor, We're so pleased to hear that our team member made the process straightforward and easy for you. It's wonderful to know you were extremely pleased with the customer service! Kind Regards, Sinead
Communication lacking
I have given this 3 stars as put claim in 4 months ago and I had to call to find out where it was at to eventually find out the worker who started the claim had left and no one contacted to inform the claim would be looked at by another worker and they needed some information to process the claim and I am very disappointed that it took me to make a phone call instead of Rift contacting me and we had to get other information which has made our payment date longer for payment to be received and it will still take 6 weeks for payment to be received. Unless we ask for express and it then makes it less payment to us. Not best service this time disappointed. Still waiting on payment.
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi, we are sorry to hear you have experienced issues so we have requested further information from you to identify your customer record. If you would like to discuss your claim in the meantime please do not hesitate to reach out to our Customer Care team who will be happy to assist. Kind regards, Edward. Rift
dennis was a class lad to have on the…
dennis was a class lad to have on the phone sorting me out , had calls all the time keeping updated on everything.
top bloke
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Riley, We're delighted to hear about your positive experience and that you felt well-informed throughout the process. It's wonderful to know our team provided excellent support. Kind Regards, Sinead
Excellent service from Right Refunds
Excellent service from Right Refunds! The whole process was smooth and professional from start to finish. I especially want to thank Dennis, who handled my refund incredibly well. He was helpful, responsive, and kept me informed throughout the process, which made everything straightforward and stress-free.
Really happy with the service and would definitely recommend Right Refunds to anyone looking for reliable help with their refund. Thanks again, Dennis! 🙌
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi, We are so happy to hear about your positive experience with our service! It is wonderful to know that the process was smooth and professional for you. We truly appreciate your kind words and are glad we could make everything straightforward and stress-free. Thank you for recommending us; we value your feedback greatly. Kind Regards, Sinead
First time using this service
First time using this service. Very professional and very helpful. Answer any questions and kept me updated on my progress. Would definitely recommend.
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Tracy, We're delighted to hear that your first experience with our service was so positive! It's wonderful to know that our team was professional, helpful, and kept you well-informed throughout the process. We truly appreciate your recommendation. Kind Regards, Sinead
Thank you Rift
Thank you Rift for all the help I received from you over all the years I have been a member and to your staff for being so supportive and helpful for every claim I made I have recommended you to many friends I am now retired after 27 years with my recent employment and will miss all my friendly chats your service is greatly appreciated thank you
Kind regards D Carswell
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi David, We are so grateful for your incredibly kind words and your loyalty over the years. It truly means a lot to us to know that our support and assistance with your claims have been so helpful. We will certainly miss our friendly chats with you and appreciate you recommending us to your friends. We wish you all the very best in your retirement! Kind Regards, Sinead
Efficient and Knowledgeable
Efficient, professional, excellent service, good level of refund and competent and friendly staff.
Silviya was super helpful and very knowledgeable, highly recommend her work. Благодаря ви!
3 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Ben, We are so pleased to hear that you found our service efficient, professional, and excellent, and that our staff was competent and friendly. It's wonderful to know that you had such a positive experience. Kind Regards, Sinead
Big thanks to the team for the friendly…
Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next tax year
2 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Joel, We're so pleased to hear about your positive experience with our team and the friendly, quick service you received. It's wonderful to know that our advisor was genuine and straightforward throughout the process. We appreciate your recommendation and look forward to assisting you again next tax year! Kind Regards, Sinead
Refund
James was great, very personable and keen to get the job done thoroughly
1 September 2026
Unprompted review
Reply from RIFT Refunds
Hi Sam, We're delighted to hear about your positive experience and that our team member was personable and thorough in getting the job done. Thank you for your kind feedback! Kind Regards, Sinead
Rift tax refunds
Rift refunds were easy to deal with they can be easily contacted and were very helpful with any issues I came across in the process
20 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Rob, We're so pleased to hear that you found our refund process easy to deal with and that our team was helpful with any issues you encountered. Kind Regards, Sinead
Great service
28 August 2026
Reply from RIFT Refunds
Hi, Thank you for your review! I am thrilled to hear that you have been provided with a great service. We look forward to assisting you in the future. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Eduard, Thank you for leaving a review we're so glad you found it worthwhile! Your patience is really appreciated. We hope that you are enjoying your refund, Edward. Rift
Been waiting on a phone for near 3…
Been waiting on a phone for near 3 months now done 2 previous tax returns with them this year was very difficult problem after problem no happy one bit
10 October 2025
Reply from RIFT Refunds
Hi William, I am sorry to hear about your concerns. I can see there are complexity to your case this year, which is the reason for your tax return taking longer then normal. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Ewan, We are so glad to hear that you consistently have such a positive experience with our service. Thank you for your kind words! Kind Regards, Sinead
Reply from RIFT Refunds
Hi, We're so glad we could assist you throughout the process! We appreciate your kind words. Kind Regards, Sinead
I have used rift over many years and…
I have used rift over many years and found their service to be generally really good and and smooth however this time, I had a experience I would not want to repeat. first of all my location was put in wrong and I was never asked to verify, which a double checked, after my claim I had gone in. I then lost confidence and asked for it to be double, which I called twice and nobody came back to me, it was only after I was paid my main claim that it was doubled checked it was wrong by a small amount, however there was no apology and I just got told it was more work, which I figured would be for Rift, I did get the money back, however I felt like I was not listened too on many occasions and no apology for poor service I received.
25 August 2026
Reply from RIFT Refunds
Hi Joanne, we are sorry to hear that your experience fell short of the high standards we strive to deliver. We appreciate your loyal custom over the years and would like an opportunity to apologise and make this up to you. I can see that our Customer Care team have spoken with you today and hope that you consider giving us a chance to make things right for your next claim. Kind regards, Edward
Waited 5 months to get sorted…
Waited 5 months to get sorted accountant kept putting it off done most of it myself not worth the money they charge
28 August 2026
Reply from RIFT Refunds
Hi Allan, Thank you for your review. I am sorry to hear that you were disappointed with the time it took to be allocated a Tax Specialist this year. Unfortunately, due to the time of year that you contacted us, demand for our services was particularly high, as this is our busiest period. As a result, allocation times can be longer than they are during other parts of the tax year. That said, I can see that once a Tax Specialist was assigned to your case, your claim was calculated and progressed within a reasonable timeframe. We appreciate your feedback. If you would like to discuss this further, please do not hesitate to get in touch. Kind Regards, Sinead
The Rift app is easy to use
The Rift app is easy to use, I found it very easy uploading the documents that were required. Sunny, the advisor who attended me was professional and ready to help, followed up accordingly when I had to provide further documents.
28 August 2026
Unprompted review
Reply from RIFT Refunds
Hi Dana, We're so glad to hear you found our app easy to use and the document upload process straightforward. It's wonderful to know our advisor provided professional and helpful support, including timely follow-ups. Thank you for your kind words! Kind Regards, Sinead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.