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Company details

  1. Bike Accessories Store

Written by the company

Our goal is to enhance your visibility and safety, to provide peace of mind whilst riding. We want you to feel confident and comfortable to go out and cycle every day, reap the health benefits of an active lifestyle and promote the usage of environmentally friendly modes of transport. Our ability to create quality products with our customer’s safety in mind is the foundation of our success.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

53 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SHOCKINGLY BAD

SHOCKINGLY BAD - DO NOT USE.

So I bought one of these laser beam rear lights, looked good out of the box, charged it up - but the lasers conked out after 1 ride in dry overcast summer daylight riding conditions - what a joke! Furthermore upon contacting Ridr via email about it I didn’t hear back for 1-2 weeks after politely explaining the problem and asking to return it for a replacement (I now imagine it’s just a couple of part time lads in a leased room in the middle of nowhere in East London to keep overheads low as a small independent hence they don’t reply to customer service emails for days/weeks on end) - anyway I randomly get a reply a fortnight ago - no apology for the delayed random reply, just said send it back to us and we’ll replace it and he gave me the address - literally like he saw my email one day and quickly felt he could be bothered to bash out a one line reply en route to the pub! so I return it via Royal Mail signed for first class with a typed up letter confirming the order number and my details etc. - 7 days later it gets returned to me with a Royal Mail sticker on the parcel saying “undeliverable as recipient is away/not at address” - so I’m now stuck with the light again and after emailing them again about the above saga over this last week TWICE, have still heard nothing………SHOCKINGLY BAD. My advice is don’t bother with these tin pot jokers and spend your money on an established brand of light eg Lezyne who’s lights are miles better anyway AND you can buy from bigger retailers like Sigma or Evans who will sort any problems out straightaway - I spend a few grand on cycle gear annually but have always used major retailers - thought I’d try a small independent for this light but the non existent customer service I’ve experienced means I’ll never use tin pot independents again - stick to the major retailers - small independents don’t deserve their chance with crap products and non existent customer service like I’ve experienced with Ridr

7 June 2021
Unprompted review
RIDR Lights logo

Reply from RIDR Lights

Dear Birtwell,

We do apologise you have had such a customer experience. We pride ourselves on our service as a small up and coming brand and clearly something went wrong here. As mentioned over the phone, we will be expediting your case and ensure this is resolved as soon as possible and get you a functioning light.

Kindest regards,

Team RIDR

Rated 5 out of 5 stars

By far the best rear light I own

By far the best rear light I own. Great multiple functions, easy charging and good battery life. Most importantly shows other road uses the areas they shouldn't be in!

24 October 2020
Unprompted review
RIDR Lights logo

Reply from RIDR Lights

Hi John, Thanks for lovely review

Rated 5 out of 5 stars

I've had this light just a few weeks…

I've had this light just a few weeks and it has served its purpose above & beyond my expectations. Nighttime commuter life is hazardous but I know I'll be seen. Love the compactness & dual function. Look forward to a BRIGHT headlamp & other options. Thanx.

4 October 2020
Unprompted review
RIDR Lights logo

Reply from RIDR Lights

Hi Michael, So happy you are happy with the product. Being able to help cyclists like you is what drives us.
Working hard on the headlamp and will keep you posted on developments!

Rated 5 out of 5 stars

Really impressed!

Really impressed with Ridr lights, sleek, robust, easy to charge and easy to fit.
Was looking for new lights both for my bike and my son’s, wanted something that would provide more visibility as we live in a rural area without street lights and often cars speed so visibility is paramount. As I say we are so impressed with Ridr lights.

18 August 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied with the light so far: only used it on a few rides untill now, but I feel much more visible on the small country roads that I take on my commute by bike.
It's easy to attach to your bike (and not too much hassle to take off) and there's no more running into empty batteries thanks to the USB recharging (I only wish the cable which was included was a little bit longer).

17 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. One of a kind read light that works exactly as indicated. The different individual settings allow for a variety of combinations tailored to my needs. Maximal visibility in a light weight light.

13 August 2020
Unprompted review
Rated 5 out of 5 stars

Solid product! A+

I stumbled on their Facebook page and, being a big bike fan, I got really curious about their laser light, which I had never seen before. Communication with customer service was easy, product was delivered on time (Italy). I've been trying the lights for a couple of weeks now and I'm super happy about how visible they are at night. The battery is robust as well. Highly recommend.

25 June 2020
Unprompted review
RIDR Lights logo

Reply from RIDR Lights

Hi Fabio, glad to hear that you're happy with the visibility aspect and the battery life. Both things which are very important for us!

Rated 5 out of 5 stars

Great light

Great light, does exactly as advertised- good quality and I thought a good price

25 June 2020
Unprompted review
RIDR Lights logo

Reply from RIDR Lights

Thanks for the lovely review Craig. Glad to hear you are happy with your light!

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