Via Transportation, Inc. Reviews 452

Worth sharing a car with others to save a few dollars. Most drivers are polite and drive a spacious, comfortable SUV. Not so great squeezing 3 into the back seat of sedans.

This service has made travel by car affordable for me just as I begin to find subway stairs too much. It usually lands me very close to my actual destination. The drivers are great, often better and more knowledgeable than regular cabbies. BUT the app is a little confusing and sometimes leaves me on the wrong corner or side of the street. Also sometimes I have to run to get to the meeting place in time. Maybe you should have a way to adjust for an elderly person’s walking sperd.

Drivers are very nice. Mostly reliable pickup.

Once in awhile it is impossible to be picked up at location due to police or construction. Also I have ordered a ride, been told they cannot locate one, then have been charged anyway. The only reason the charge did not comp loo ete was because my card has fraud alert on it. Now I have to use another card with Via.

Convenient, but sometimes multiple passengers mean that your trip will take longer than you anticipated and you will not get as close to your destination as you had hoped.

Our driver was simply as good as it gets. Courteous, prompt and very professional.

Thank you.

EB.

I love to use Via but more cars need to be on the road. My average time waiting for a cab is about 7 minutes.

I always have a Great experience whenever I ride with Via. The drivers are always pleasant and professional

I use to love via but it’s been failing me the past few months - the time to wait for my via is never accurate (always much longer) and I’ve had a lot of unexpected cancellations.

Two times in the last few rides I've gone on in a via whether i paid or my gf paid have smelled like cigarette smoke which is disturbing.

The low price of via is what makes it stand out above the other car services, though the downside is that the rides can at times take significantly longer. This rarely happens, which makes via my go to car service.

A mostly good experience, however the quality of drivers ranges greatly. In many cases, the drivers appear inexperienced/fearful of driving in NYC, and actually drive too slowly/stop at green lights!

Also: Their estimated time of arrival is very inconsistent. There are times where it will says 10 minutes for almost 10 minutes, and others where it will jump 4-6 minutes in a heartbeat.

A good basic service. Generally faster (both to get a car, and en route) than other pooled services such as UberPool because they pretty much stick to defined routes, and value is generally very good.

I have found Via to be more reliable than more expensive competitors. Cars are clean. Driver's courteous. Prices are good.

The drivers are (usually) friendly, the service is prompt and the price is right. Plus, the customer service will respond to the occasional comments I have. I couldn't be happier.

Fair prices, generally good experiences.

I love Via! Much less expensive and better for the environment.

Via is awesome. Drivers almost always on time, vans are clean, comfortable. Value is fair and it's also easy and convenient to use.

Love via! It’s my first choice ride share app.

My rides are always clean, friendly and smooth. Meet interesting people too!
Fair pricing and the drivers are happy which is a big plus!!

Overall, good experience. Sometimes the predicted ride times don't align with what actually happens.