Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more
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Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more
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Great products and EXCELLENT customer service. I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S. Not only did they reimburse me very quickly, the... See more
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The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then... See more
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I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I... See more
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It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Ridestore was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Ridestore, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. www.ridestore.com
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Nice clothes, Very good service:) i will buy there another time

Reply from Ridestore
Very friendly customer service staff and quick response to queries. Order came in no time at all and the products are of great quality and look fantastic! Thanks Ridestore!

Reply from Ridestore
Customer service team is fantastic! I got in touch with them because I had a slight issue with tracking my delivery and hadn't received an item on time, and Elliot in particular was very swift in his responses and actually sent out a new jacket with free express delivery to ensure I got my jacket within a couple of days. Really happy with the customer service I received and the procuct itself is excellent!

Reply from Ridestore
Not only this company has the coolest snowgear but it also haves there service on the front row. Ordered a jacket last march, and went snowboarden about a month ago. Discovering defects in the fabric (almost half year later). After contact with support, they took action and send a new one. Props and shoutout to Annelies for the fast and friendly solutions!

Reply from Ridestore
Probably the best customer experience I have ever received! Courtnee was amazing to deal with and so professional. I will definitely be recommending Ridestore

Reply from Ridestore
By far the best place to shop for outdoor clothing. My partner and I have made many purchases off this site, and have fleeces, hoodies and hats. The quality is amazing, and the delivery is fast.

Reply from Ridestore
I ordered clothes on the 27th May, the website said 1-2 days delivery time. I have ordered before and received it quickly. This time there is no update to the Track and Trace. My package seems to be in Czechia instead of Ireland. The details on the emails for the same orders all differ in information from price to delivery address. There is no customer service phone number and the online chat doesn't seem to be monitored.

Reply from Ridestore
My 4th purchase on Ride Store. They always keep intouch with you on delivery times etc.. and the staff are really helpful. I ordered the Dope Loyd Fleece and it is so comfy. Well worth the money. I will be ordering from here for future purchases. Happy Customer!!

Reply from Ridestore
Ordering and delivery was smooth, and these Dope Nomad pants are super comfy, practical and top-notch quality.
Ridestore customer support was also great, asking if I was happy with my order, and they also helped me figure out how to leave a review.
I'll definitely order from Ridestore again.

Reply from Ridestore
Very fast delivery! Quite happy with my purchase as item was as described.
Once you guys start to sell Volcom stuff, I will be a regular customer.
Many thanks

Reply from Ridestore
I shop a lot online and it takes some seriously good service to move me to write a review but this is massively well deserved. Hands down one of the best shopping experiences I've ever had! Ridestore, you really have got this bang on right. Being kept informed all the time about my item even a personal text to say its packed, that is a genius idea. I really feel I've had a very personal service and in a world where people can shop anywhere THIS is how you create a loyal customer base. Fantastic prices as well. Seriously well done all at Ridestore.com especially Alex who packed my stuff and let me know 👍👍Keep up the great work!! It's very appreciated

Reply from Ridestore
The zippers don't work. They make their own zippers to be cheap instead of using good quality YKK zippers. The Montec zippers get stuck in the cold. Totally useless. And the fit of the jacket is super bulky. Would not recommend.
Edit: I did reach out to customer service about this and they did not help me.

Reply from Ridestore
Everything is amazing. Staff is really good on communication.
Clothes are next level. Keep it up guys 🙏🏻 see ya next season 🏂

Reply from Ridestore
Great online experience. Delivered quickly and good quality.

Reply from Ridestore
I ordered several products last 18.03.2021 and I got them one day later 19.03.2021. Nice and clean homepage and simple navigation as quick delivery. I will purchase again products from them in future.

Reply from Ridestore
Due to lockdown and not being able to try on clothes I ordered a load of clothes from this store to try on and potentially put hade due to the free returns - they arrived the next day!
I ended up keeping a ski jacket, trousers, neck warmers and gloves.
Returning the rest of my items was hassle free they included a returns label so I didn't have to find a printer and offered a refund within a couple of days straight back to my PayPal.
Such nice quality clothing and features, I've not tested it on the slopes yet but I absolutely love their jazzy designs! Would without a doubt recommend :)

Reply from Ridestore
Would give 10 stars if I could, thoroughly impressed with the quality of the product, the delivery time was super speedy (arrived in 2 days) from Sweden to the UK, and finally the customer service excellent! Will be buying more in the future!

Reply from Ridestore
I had a great customer service experience with ridestore. Camilleri Asmara helped me a lot
I contacted them because i was worried that my parcel placed today with standard shipping would not arrive on time as it is a bday gift. She offered, without me asking, express shipping.
In this way we are sure it will arrive on time
Best CS ever!
Super recommended

Reply from Ridestore
I have never experienced customer service so awesome! Ordered a boarders jacket Nov 2020 for my 13 year old sons 14th birthday in Feb 2021. Obviously winter holiday cancelled due to Covid. I emailed Ridestore just asking if there was anything they could do as obviously the jacket won't fit a growing boy in a years time and our holiday has moved to Feb 2022. Well, they offered keep the jacket & 20% off the new range in October or return it for a full refund. They had no obligation to do anything and told me no time limit on the offer either! Amazing and much appreciated. I will definitely be buying again in October as the quality of the jacket equalled the 1st class customer service.

Reply from Ridestore
Excellent customer service, awesome apparel! I absolutely love my Montec jacket and will definitely order some more stuff. Bonus points for eco approach. You guys rock, thanks!

Reply from Ridestore
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