Ridestore Reviews 

858
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Hands down THE fastest customer service I have ever experienced. Answering my emails any time of the day, sometimes within a few minutes. Delivery was fast (1-2 days), switch to a new jacket was ea... See more

Company replied

Rated 5 out of 5 stars

Great products and EXCELLENT customer service. I bought snowboard jacket and snowboard pants and originally bought M then realised I needed S. Not only did they reimburse me very quickly, the... See more

Company replied

Rated 1 out of 5 stars

The attitude of the support service is simply incomprehensible and incorrect. My order was damaged by the courier service itself and returned to the store. Your chat operator confirmed this, but then... See more

Company replied

Rated 5 out of 5 stars

I received excellent help from Bianca. Unfortunately, my trousers had torn, and she immediately discussed the available options with me. She took action right away, and my trousers will be replaced. I... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Ridestore was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Ridestore, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. www.ridestore.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

858 reviews

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No recent history of asking for reviews

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4.4

All reviews

(858)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

DOPE jacket is perfect and Polish team too! :)

First, I was very sad that ridestore dont do delivery to Slovakia. I wanted DOPE Jacket so hard, so I decided to order from Poland, because I live close the polish border. And that was a perfect decission! Whole Polish team was really helpful, answer every my question very fast and all of them were kind to me. I also return one product and there was absolutly no problem with return too, everything went well.
I wanna order pants one day, so I will again order it from Poland.
Thank you guys very much! Jacket is perfect, I love it! The quality is very high and I will deffinetly order more DOPE products!
And once more, I am very thankfull to Polish team - Marta, Asia, Joana and Michal!
Veronika

17 February 2022
Unprompted review
Rated 5 out of 5 stars

"Perfect shopping" = Ridestore

"Perfect shopping" = Ridestore
I bought awesome products and all the process was absolutely great: from the product presentation, payment, information about the order status. For sure it's not my last shopping here!

14 February 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Ilona! - Elliott @ Ridestore

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service ! The team go above an beyond to make sure everything is right with your purchase. Top quality skiwear would definitely recommend buying from Ridestore 💪🏻💪🏻👊🏼👊🏼

2 February 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your review Joe, happy to hear that you love your new gear! - Elliott @ Ridestore

Rated 1 out of 5 stars

Northern Ireland is in the UK !!!!!

The last I heard Northern Ireland was still part of the UK and having tried to order some items was asked to put in a UK postcode - which I DID !!!!! .....alas, said items cannot be delivered !!!!! What are the reasons for not delivering to part of the UK ????????

24 January 2022
Unprompted review
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Reply from Ridestore

Hey Henry 👋
Thanks for your review! We're so sorry that we're unable to ship out to Ireland or Northern Ireland at the moment due to some shipping and logistical issues, we're working as hard as we can to expand our shipping areas so hopefully it won't be too long before we can get this fixed and get some of our gear out to you soon!

UPDATE
Great news, we're now able to ship out to Ireland from our 'Other Parts of EU' section of the website :)

Elliott - Ridestore

Rated 5 out of 5 stars

Couldn't be happier with the entire customer experience

Couldn't be happier with the entire experience shopping with Ridestore. From finding them on Google, browsing the site, choosing a size and purchasing, it couldn't have been simpler.

The quality of the skiwear is excellent! I'm really happy with the fit and materials used - really feels like they're going to last.

Furthermore, when I returned a couple of jackets (I wanted to try on different styles), they offered to refund me even before they'd received the goods back to the warehouse. Will 100% shop with them for all my skiing needs from now on.

20 January 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Tom, glad to hear that you love your gear and that you had a great experience shopping with us! ⭐️ Elliott @ Ridestore

Rated 5 out of 5 stars

Awesome winter clothing

Delivery incredibly quick, considering it was coming from Sweden. The quality of the items matches the cost. The products I received matched with the description on the website. Photos as well, are very clear and reflect at best the real item. The sunglasses in particular were impressive - not an expert here - but driving with the winter sun right on my face, they made a huge difference. The team also very polite and friendly, reaching out after I received my items - really appreciated this. Definitely buy again future winter clothing.

15 January 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review, really appreciate you taking the time out of your day to let us know! - Elliott @ Ridestore

Rated 5 out of 5 stars

Great customer service

I had a product which was slightly faulty and they dealt with this exceptionally well. Good customer service and offered to refund/ provide a new jacket or give a voucher code. Great customer service even when I hadn't emailed back to exchange my product over 18 months later they still honoured the original offer.

11 January 2022
Unprompted review
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Reply from Ridestore

Thanks so much for your review, we're really happy that we could help and sort this for you.
We're always just a message away if you need us!
Elliott @ Ridestore

Rated 5 out of 5 stars

Super god service

Super god service. Kan klart anbefales at handle her

3 January 2022
Unprompted review
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Reply from Ridestore

Vad roligt att få höra det från din Thomas! Tusen tack för att du tog av din värdefulla tid att ge oss en review, det uppskattas verkligen! :)
// Lukas på Ridestore

Rated 5 out of 5 stars

The coolest ski gear

The best website, coolest ski gear and best customer service. It’s impossible to find cool ski gear on other websites. I ordered slightly smaller than I normally would, going for XS(I’m normally a small. I’m 5ft 3, athletic build, slim).
The jacket is gorgeous, as are the pants and hoodie. Would definitely use again!

30 December 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review, glad to hear that you love your new gear! - Elliott @ Ridestore

Rated 3 out of 5 stars

App is not working

Ride store is good, but now when i go in to the app it kicks me out. Can you fix it

29 December 2021
Unprompted review
Ridestore logo

Reply from Ridestore

Thanks so much for your review, we're sorry to hear about the problems you're having with the app!

We actually moved over to a newer version of the site a few months ago which allows the site to be a little more stable and secure for our customers but since releasing this we haven't been able to make this work within the app at this moment in time, we're so sorry!

Unfortunately we don't have a time on when this issue will be fixed but you can always order through the site which should be much easier to use now.

Elliott @ Ridestore

Rated 5 out of 5 stars

Really happy I found Ridestore

I ordered a Montec waterproof jacket from Ridestore (Finland). The jacket is almost exactly what I was looking for. I’m not snowboarding, but rather dog walking. I wanted a waterproof, lined shell which I could wear layers under, preferably with many pockets (for dog treats, poo bags, dog whistle, etc. etc. etc.). The jacket will probably be warmer than I want in spring, but has been perfect for late autumn and winter walking. I’ve used in both rain and snow and it is keeping me dry. The sizing is a bit different from other jackets I’ve used, but their size finder did actually recommend the right size. The order was processed quickly and efficiently, nicely packaged, came promptly within the expected delivery time. Hopefully won’t need another jacket for a while, but would definitely buy from them again.

25 December 2021
Unprompted review
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Reply from Ridestore

Thanks so much for your lovely review Marilyn!
It's so lovely to hear that our gear was perfect for you and your canine companion! 🐶

Elliott @ Ridestore

Rated 5 out of 5 stars

Great item and excellent customer service

Great item and excellent customer service. When my original parcel was stolen by an UPS courier Ridestore quickly amended the issue and sent a replacement one straight away. Very professional and easy to contact! :)

8 November 2021
Unprompted review
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Reply from Ridestore

Hey Holly 😃

Thanks so much for your really lovely review, this is so lovely to hear!

We really appreciate you taking the time out of your day to leave us a review.

Elliott @ Ridestore

Rated 1 out of 5 stars

I am so disappointed that Ridestore…

I am so disappointed that Ridestore doesn't ship to Ireland anymore 😞 I was always buying from you and this year it is not possible anymore. Why???

4 November 2021
Unprompted review
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Reply from Ridestore

Hey Anna 😀

Thank you for your review! ❤️

We're so sorry that we're unable to ship out to Ireland at the moment due to a number of shipping and logistical problems, we're working on getting this fixed in the future so hopefully, we'll be able to ship out to you in the near future! 🤩

Elliott @ Ridestore

Rated 5 out of 5 stars

Great shipping and customer service

These guys are honestly great. I ordered pants, a jacket, a beanie, a mask and gloves from them and they all arrived within 3 days. There was an issue with one of the zippers on the jacket so I contacted their customer support via Facebook. The customer service team is really friendly and the issue got solved really fast. They shipped out a new jacket the same day that I contacted them about the issue and it arrived within 2 days. I am definitely ordering from them again.

1 November 2021
Unprompted review
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Reply from Ridestore

Hey Esmee!

Thank you so much for your great review and feedback🤩
This means a lot to us❤️

So cool that we could help you with the zipper issue in such a short time! We always try to find a fast solution for our customers, so we don't keep them away from the outdoors too long🏔
I hope you enjoy your equipment a lot and wish you a wonderful time with it🚀

Cheers
/Niklas @Ridestore

Rated 5 out of 5 stars

Really happy with the product and…

Really happy with the product and service. Could not recommend enough!!

1 November 2021
Unprompted review
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Reply from Ridestore

Hey Nathan!

We're really stoked that you're so happy with your order and the service🙌
It so satisfying to read such good feedback after all the hard work we put into our services😊
So thank you very much for your review🙏🏼 We really appreciate it!

All the best
/Niklas @Ridestore

Rated 5 out of 5 stars

Very correct and responsible customer…

Very correct and responsible customer care service:)

1 November 2021
Unprompted review
Ridestore logo

Reply from Ridestore

Hey Nick!

Thank you so much for your feedback🙌
We really proud ourselves for constantly trying to deliver the best customer service we can and it really makes us happy when it is then recognised by the customers🤩
Thank you for making us happy!🙏🏼

I wish you all the best! Speak soon
/Niklas @Ridestore

Rated 5 out of 5 stars

I absolutely love this retailer!!!

I absolutely love this retailer!!!! The only down side is having to choose between so many gorgeous items!!!! I could honestly have it all!!

The selection is second to none
The online sizing advice guide - perfect!!
The quality is literally the best around (the whole world!) and you won’t find fault in anything!
The prices are so reasonable for what you actually get too

And the customer service… WOW!! They respond literally right away and nothing is too much trouble! Any questions at all.. they’re on hand

Lastly… their simple and free returns make it so easy to order a few new pieces to try and return in confidence

The only scary part is trusting yourself not to keep the whole lot as it’s so hard to choose!!!!!

LOVE Ridestore & Dopesnow and I’m always a very happy customer

I’m forever getting asked where I got my jackets/ bibs and favourite white pile fleece jumper!
Always proud to reply “ DOPESNOW “ :)

Highly recommend

31 October 2021
Unprompted review
Ridestore logo

Reply from Ridestore

Thank you so much for your lovely review, we're so happy to know that you love what we do! Elliott @ Ridestore

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