We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... See more
Company replied
When I purchased the Rio Dirt Bike the package was lacking the battery charger and foot pads. Rose was very understanding and when these parts became available she arranged to get them shipped to me.... See more
Company replied
Bought a compact bike everything was working well then all of a sudden the throttle stopped working. Contacted Jetsons electric spoke with agent Jonas Lavares and he walk me through some troubleshooti... See more
Company replied
Company details
Information provided by various external sources
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
Contact info
Rewe Street 1, 11211, United States
- ridejetson.com
4.7
Excellent
180 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warranty claim with great Customer Service
Had a warranty issue on a scooter I bought from Costco. But instead of returning it, I went into the chat/help and talked to Jonas Lavares. After some back and forth, we were able to get the problem solved to my satisfaction. Hopefully I'll have a replacement scooter in 3-5 days.
13 August 2025
Unprompted review
Reply from Jetson Electric
Dear Amanda,
Thank you for sharing your positive experience with our Customer Service team. We’re glad to hear that Jonas Lavares was able to assist you with your warranty claim and provide a satisfactory resolution. It’s great to know the process was handled efficiently, and we hope your replacement scooter arrives promptly within the 3–5 day timeframe.
We truly appreciate your patience and for giving us the opportunity to make things right. Your feedback helps us continue delivering excellent service to all our customers.
Best Regards,
Customer Service Team at Jetson
the costumer service were superb..
the costumer service were superb... very plesent and professional. i would highly recommend there protect
and would bye there products again...
many thanks again to the Jetson crew....
21 July 2025
Unprompted review
Reply from Jetson Electric
Dear Jane,
Thank you so much for your kind words and support! We're thrilled to hear that you had a great experience with our customer service team — your feedback truly means a lot to us. We take pride in delivering pleasant and professional service, so it's wonderful to know we met your expectations.
We're also grateful for your recommendation and are so glad to hear you'd choose our products again. On behalf of the entire Jetson crew, thank you again — we look forward to serving you in the future!
Best Regards,
Customer Service Team at Jetson
my son got as a birthday gifts and…
my son got as a birthday gifts and absolutely LOVES IT! well it just broke so i got ahold of Jetson and they were AMAZING! even though the warrenty ran out they STILL replaced the bike! i’m more then satisfied with this company and would recommend it to anyone! THANKS AGAINNJETSON!
31 July 2025
Unprompted review
Reply from Jetson Electric
Dear Kassey,
Thank you for sharing your wonderful experience with us! We're thrilled to hear that your son loved his Jetson ride and that it made his birthday even more special. While we're sorry to hear it broke, we're so glad our team was able to step in and provide a solution that exceeded your expectations — even beyond the warranty period.
At Jetson, we’re committed to delivering not only quality products but also outstanding customer support. It's incredibly rewarding to know that our efforts made a positive difference for you and your family.
Thank you again for your kind words and for recommending Jetson. We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
Contacted Jetson customer support and…
Contacted Jetson customer support and spoke with Christine Reamillo about a short in a wire on my son's Jetson Electric Bike and she was very helpful in resolving the matter. Thank you Christine and Jetson.
27 July 2025
Unprompted review
Reply from Jetson Electric
Dear Zara,
Thank you for taking the time to share your experience with Jetson Customer Support. We are pleased to hear that Christine Reamillo was able to assist you effectively in resolving the wiring issue on your son's Jetson Electric Bike. Providing safe, reliable products and responsive customer service is a top priority for us, and we are proud to know that Christine demonstrated the level of care and support we strive for in every interaction.
Your feedback not only reinforces the importance of our commitment to customer satisfaction but also helps us recognize the outstanding efforts of team members like Christine. We will be sure to share your kind words with her and commend her for a job well done.
Thank you again for your trust in Jetson. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Awesome company
What a great company. I had an issue with the scooter I ordered and Rose Irea took care of me. I would purchase from Jetson again! Their scooters are so perfect for kids.
25 July 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that Rose Irea was able to assist you promptly and effectively with your scooter issue. At Jetson, we’re dedicated to providing quality products and exceptional customer support, and it’s always rewarding to hear when that commitment is reflected in our customers’ experiences.
We’re especially glad to know that you find our scooters perfect for kids—it’s exactly what we aim for when designing fun, safe, and reliable rides for young riders. Your satisfaction and willingness to purchase from us again truly mean a lot.
If there’s anything else we can do for you in the future, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Amazing Support Team!
I was sad that my electric Jetson scooter had broken down, so I contacted Jetson and Rose Irea did an amazing job assisting me and replacing my scooter.
24 July 2025
Unprompted review
Reply from Jetson Electric
Dear Evan,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your Jetson electric scooter encountered an issue, but we’re very pleased that Rose Irea was able to provide the exceptional support you needed during the replacement process.
At Jetson, we take great pride in our commitment to customer satisfaction, and it’s always rewarding to hear when our team members go above and beyond to assist. Your feedback serves as a wonderful reminder of the positive impact our support team can have, and we will be sure to recognize Rose for her outstanding service.
We appreciate your patience throughout the process and hope that your new scooter brings you many enjoyable rides ahead. If you ever need further assistance, please don’t hesitate to reach out — we’re always here to help.
Best Regards,
Customer Service Team at Jetson
Answered and resolved an issue…
Answered and resolved an issue promptly, great customer service!
15 July 2025
Unprompted review
Reply from Jetson Electric
Dear Nelson,
Thank you for your thoughtful feedback. We’re pleased to hear that our team was able to address and resolve your issue promptly. At Jetson, we are committed to delivering a positive and efficient customer experience, and it's great to know that our service met your expectations.
If you have any further questions or need additional support in the future, please don’t hesitate to contact us. We're always here to help.
Thank you for choosing Jetson.
Best Regards,
Customer Service Team at Jetson
New heat pump - no problem.
Excellent experience from quote to install!
Was attracted to the price, and the knowledge of everyone from salesperson, office personnel, to technicians/installers. Aakash answered my many questions, Paige helped us through the hoops of applying for rebates and the 3 installers came and hauled out old furnace and installed the heat pump in one day! They were very professional, courteous and friendly and they left our 80+ year old house and surrounds clean and tidy. Highly recommend this business.
13 July 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you so much for your kind words and thoughtful feedback. We’re thrilled to hear that your experience—from your initial quote to final installation—was smooth and positive. It's great to know that our team members and the installation crew, provided knowledgeable, professional, and courteous service throughout the process.
We truly appreciate your recommendation and are grateful for the opportunity to have worked in your home. If you ever need anything in the future, please don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Jetson and its team will fight for a resolution
I would like to thank Rose Irea & the team at Jetson for restoring happiness back into my granddaughters life. My granddaughter e bike had broken and her grandmother purchased it for her but to get a ticket we needed proof of purchase but my granddaughters grandmother had passed away. Rose and I communicated for weeks to resolve this unruly demise only to come up with a great outcome of having the E bike replaced. we shipped the old broken bike back and in return we will soon have a new one and it will restore the joy and happiness back into my granddaughter‘s life. Thank you again Rose and the team who fought diligently to get this young lady, her joy back thank you abundantly Jetson you are appreciated. What’s wrong?
3 June 2025
Unprompted review
Reply from Jetson Electric
Dear Tomika,
Thank you so much for sharing your heartfelt story. We're truly touched by your words and honored to have played a part in bringing joy back to your granddaughter’s life. Rose Irea and our support team are deeply committed to helping our customers, and we’re proud of the compassion and dedication they showed throughout this process.
We understand how meaningful this e-bike was, especially given the circumstances, and we’re grateful for the opportunity to make things right. Your appreciation means a great deal to us. Thank you again for your kind words and for being part of the Jetson community.
Best Regards,
Customer Service Team at Jetson
Bad board bad replacement
The return process was a nightmare. The pricing on the site is higher than that of retailers, Walmart Plasma X. Compare the prices. They are out of stock or were, depending on when you read this, so they only offer a credit for the store. They only replace the unit or the purchase price. Not my fault they didn't have it in stock or couldn't tell me when it was coming in. I was trying to get a different, but cheaper than the replacement board that they couldn't give me an in-stock date on. I ended up having to shell out extra just to replace their broken board. The replacement I got didn't work straight out of the box, wouldn't power on, or charge. They did just go ahead and process this, though. The replacement they tried to offer instead of in-store credit was an even lower model. That's just a slap in the face. On my first board the edge cracked right off the second has major issues with calibration and movement it spazzes for no reason. That was the one when the pricing return craziness happened. If it shows it's cheaper on your site, why would you offer me a lesser unit instead of the better one that was cheaper? It looks bad when, instead of trying to equal or upgrade for their product, they attempt to downgrade it. The customer isn't always right, but the math doesn't lie.
1 July 2025
Unprompted review
Reply from Jetson Electric
Dear Kyle,
Thank you for taking the time to share your experience with us, and we sincerely apologize for the frustration and inconvenience you've encountered throughout your return and replacement process. We truly understand how disappointing it must be to receive a product that did not meet expectations, and we regret that our service fell short in resolving the matter smoothly.
We also apologize for the pricing discrepancies you observed between our website and other retailers, as well as the challenges you faced with product availability. Additionally, we regret that the replacement board you received was defective out of the box. This certainly does not reflect the quality standards we aim to uphold.
Please be assured that one of our team members has processed a resolution for you today in response to this matter.
We greatly appreciate your honest feedback, and we take it seriously. It plays a crucial role in helping us improve both the quality of our products and the overall customer experience we provide.
Once again, we sincerely apologize for the inconvenience and confusion, and we thank you for your continued patience and understanding as we work to serve you better.
Best Regards,
Customer Service Team at Jetson
Amazing customer service
Amazing customer service! Prompt, helpful responses and eager to solve the issue we were having.
25 June 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your feedback. We’re truly pleased to hear that you found our customer service to be prompt, helpful, and solution-oriented. Delivering a seamless and efficient support experience is something we take great pride in, and it’s rewarding to know that our team met your expectations.
Should you have any further questions or require assistance in the future, please don’t hesitate to reach out. We’re always here to help and committed to ensuring your continued satisfaction.
Best Regards,
Customer Service Team at Jetson
Great Value; Great Service
I contacted Jetson customer service for help with product registration after purchasing their Axle X electric bike, and their support team was quickly able to get the product registered for me!
The product itself is of great quality as far as I've been able to discern, and while there seems to be some gaps in design, they're well worth overlooking given the cost-effectiveness of the bikes. Do some product research before your purchase, and you'll be well satisfied with Jetson's end of the bargain.
20 June 2025
Unprompted review
Reply from Jetson Electric
Dear Jonathan,
Thank you for taking the time to share your experience with the Axle X electric bike and our customer support team.
We’re pleased to hear that our team was able to assist you promptly with the product registration process. Providing responsive and knowledgeable support is a top priority for us, and it’s rewarding to know we met your expectations in that regard.
We also appreciate your positive remarks about the quality and overall value of the Axle X. Your acknowledgment of its cost-effectiveness, especially in light of minor design limitations, speaks to the thoughtful and informed approach you’ve taken as a customer. Feedback like yours is essential — it not only reinforces what we’re doing well, but also helps guide future improvements in both product design and user experience.
Your recommendation for others to conduct product research is excellent advice. At Jetson, we strive to offer transparent product information and dedicated customer support to ensure that every rider finds the right fit for their needs.
Thank you again for choosing Jetson. We’re grateful for your support and hope you continue to enjoy your ride.
Best Regards,
Customer Service Team at Jetson
Thank you Daisy Abregana for your…
Thank you Daisy Abregana for your assistance. I received a fast reply and update. I really like the Jetson brand of three wheeled kids scooters.
20 June 2025
Unprompted review
Reply from Jetson Electric
Dear Nikki,
Thank you for your kind feedback, and for taking the time to recognize Daisy Abregana’s assistance. We’re pleased to hear that your inquiry was handled quickly and that you received a timely update. At Jetson, we pride ourselves on delivering responsive, knowledgeable customer support, and it’s always rewarding to know our team members are making a positive impact.
We’re also delighted that you’re enjoying our line of three-wheeled kids’ scooters. It’s our goal to create products that are not only fun and engaging for children, but also durable and thoughtfully designed for parents who value quality and safety. Hearing that our scooters have met your expectations reinforces our commitment to innovation and reliability.
Your continued trust in the Jetson brand means a great deal to us. Should you need any further assistance or have questions in the future, please don’t hesitate to reach out.
Thank you again for choosing Jetson.
Best Regards,
Customer Service Team at Jetson
Best customer service I have ever…
Best customer service I have ever experienced. Jonas Lavares was professional, extremely nice, and very accommodating.
16 June 2025
Unprompted review
Reply from Jetson Electric
Dear Nick,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly honored to hear that you received the best customer service you’ve ever experienced — that means a great deal to our entire team.
We're especially thrilled to hear that Jonas Lavares made such a positive impression. His professionalism, kindness, and dedication to providing outstanding service reflect the core values we strive to uphold every day. We will be sure to recognize Jonas for his exceptional efforts and ensure that your feedback is shared with him and our leadership team.
At the heart of everything we do is a commitment to our customers, and it’s incredibly rewarding to know that we were able to exceed your expectations. Please don’t hesitate to reach out if there’s anything more we can do for you in the future — we’re always here to help.
Thank you once again for your support and trust in us.
Best Regards,
Customer Service Team at Jetson
My ebike suddenly wouldn't start
My ebike suddenly wouldn't start. After attempting to contact Jetson on their chatline, I had no success. After emailing Jetson, I received a few replies but nothing conducive to resolving my problem occured. After much frustration, I somehow located the phone number for Jetson. Thank goodness. I spoke to Rose Masayon who remedied the situation in no time. I am very satisfied with the result Ms Masayon and Jetson provided. I will continue to use Jetson products solely based on my experience with the customer support number and Ms Masayon.
10 June 2025
Unprompted review
Reply from Jetson Electric
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the initial difficulties you faced in getting support for your e-bike, and we understand how frustrating that must have been. That said, we're truly glad to hear that Rose Masayon was able to assist you promptly and resolve the issue to your satisfaction.
Your kind words mean a lot, and we’ll be sure to pass along your appreciation to Rose. Providing excellent customer support is a priority for us, and we're happy to know that your experience ended on a positive note.
Thank you for choosing Jetson—we're grateful for your continued support and loyalty!
Best Regards,
Customer Service Team at Jetson
Jetson Customer Service
I needed some help with my son’s Jetson E-scooter. Jonas Lavares picked up my email and handled the situation brilliantly.
Great customer focused experience
Thank you
11 June 2025
Unprompted review
Reply from Jetson Electric
Dear Matt,
Thank you for taking the time to share your experience with Jetson Customer Service. We’re truly pleased to hear that Jonas Lavares was able to assist you with your son’s Jetson E-scooter and that he handled the situation to your satisfaction.
At Jetson, we are committed to delivering prompt, knowledgeable, and compassionate support to every customer, and it’s always encouraging to hear when a team member exemplifies those values. Jonas is a valued member of our team, and your kind words will certainly be shared with him and our leadership.
We understand how important it is to keep your family’s ride safe and enjoyable, and we’re grateful for the opportunity to support you. If you ever need further assistance or have additional questions, please don’t hesitate to reach out to us at 1 (844) 585-7462, available every day from 10 AM–6 PM EST.
Thank you again for choosing Jetson. We truly appreciate your support and trust in our brand.
Best Regards,
Customer Service Team at Jetson
Amazing service
I had some questions about my Jetson ebike. Rose Irea was the representative that took my ticket and helped me get the answers I wanted and more than I thought I needed. Was prompt to my to my questions and quickly found solutions. Excellent service! I can only hope I get Rose Irea again if I need further service.
6 June 2025
Unprompted review
Reply from Jetson Electric
Dear Shawn,
Thank you for taking the time to share your experience with us. We're delighted to hear that Rose Irea provided you with such exceptional service while assisting you with your Jetson eBike. It's always our goal to deliver prompt, knowledgeable, and courteous support, and we’re pleased to know that Rose exceeded your expectations by not only answering your questions but also offering additional insights.
Your satisfaction is incredibly important to us, and we truly value your kind words and recognition of Rose’s dedication. We'll be sure to share your feedback with her and the entire team.
Should you need any further assistance in the future, we’ll do our best to ensure you receive the same high level of service. Thank you again for choosing Jetson.
Best Regards,
Customer Service Team at Jetson
Jetson Lyra…customer service even on FB is great
Ok I bought my nephew a Jetson Lyra Hoverboard from Walmart worked great for week and then even after recalibrating still had issues well walmart refused to do an exchange or refund for it and told me I had to get a hold of manufacturers..I tried the website first to submit a claim and it kept taking me to same page...finally I found them on Facebook and messaged them and got a response right away and they have shipped us a new one as replacement and it was super easy smooth no hassle to deal with. Just sent em reciept and description of what was happening and they took care of it. Super happy because Walmart was really hitting a nerve because they're supposed to honor it even if it has warranty and you have 30 days to return product. But super happy with how quickly and efficiently they helped resolve our issue.
5 June 2025
Unprompted review
Reply from Jetson Electric
Dear Jamie,
Thank you so much for sharing your experience! We’re truly sorry to hear about the difficulties you faced with the initial unit and the challenges at the point of sale, but we’re very glad our team was able to step in and provide the support you needed.
Our goal is always to make the warranty and support process as smooth and hassle-free as possible, and it’s wonderful to hear that connecting with us via Facebook helped resolve the issue quickly and efficiently. We appreciate you providing the necessary details and giving us the opportunity to make things right.
Your satisfaction means a great deal to us, and we’re happy to know your nephew can now enjoy his Jetson Lyra hoverboard again. Thank you for choosing Jetson—we're always here if you need us!
Best Regards,
Customer Service Team at Jetson
Awesome customer service
We had an issue with our scooter and I didn’t save the name of the first person that helped me but she was wonderful and then when I didn’t get an email with my tracking number I reached out again and the second person quickly answered my question. Thank you. Jonas Lavares
3 June 2025
Unprompted review
Reply from Jetson Electric
Dear Marie,
Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that you received exceptional support from our customer service team.
We understand how important timely and effective assistance is, especially when dealing with product concerns, and we’re pleased to know that our team was able to promptly address your scooter issue. Although you weren’t able to recall the name of the first representative who assisted you, we’re grateful for your acknowledgment of her efforts. We’ll do our best to recognize her internally. We're also glad to hear that your follow-up inquiry regarding the tracking number was handled quickly and efficiently by the second team member.
At Jetson, we are committed to providing outstanding customer care, and your feedback reinforces the importance of what we strive to do every day. Your satisfaction is our top priority, and it’s gratifying to know that our team lived up to that standard.
If you ever need further assistance or have any additional questions, please do not hesitate to reach out. We’re always here to help.
Best Regards,
Customer Service Team at Jetson
Great company
They really stand by their warranty. It was a fast and easy process to get my problem fixed. Definitely will keep doing business with them.
30 May 2025
Unprompted review
Reply from Jetson Electric
Dear Felipe,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that your issue was resolved quickly and smoothly, and that you found our warranty support process straightforward and effective. At Jetson, we take pride in standing behind our products and ensuring our customers feel supported every step of the way.
Your satisfaction means a great deal to us, and we’re grateful for your continued trust in our brand. If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
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