I had a really positive experience purchasing my new car. From start to finish, the whole process was smooth, straightforward and stress-free. A special mention has to go to my Kelly Faith who was... See more
Company replied
Location
Switch locationMG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
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This was the second car we have bought from this dealership. Originally we were going to buy an used car, but decided on a new car. Marius Mockus, at Guildford Richmond Motors, helped us go through... See more
Company replied
It was great to return to Richmond Motor Group for a new car. We were once again looked after by Marius Mockus who is a very methodical and professional salesman. We leased this time and Marius took t... See more
Company replied
Initially our experience was a little rocky as we ventured over to MG Richmond Guildford for a test drive that wasn’t offered despite being booked in. I gave my feedback to the Sales Ma... See more
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Company details
Written by the company
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
Contact info
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, United Kingdom
- 01483 668 303
4.8
Excellent
367 reviews
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Friendly efficient and good value
Kelly was great. Friendly, efficient, knowledgeable about the product and best of all provided good value. What more can I say other than thank you.
30 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that you found our team member friendly, efficient, and knowledgeable. We appreciate you noting the value provided. Thank you!
James made the process of buying my new…
James made the process of buying my new car so easy! Great service and communication. Thank you.
30 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We appreciate your kind words! We're so pleased to hear that you had a positive experience. We appreciate you taking the time to share your feedback. We hope you enjoy your new car!
Fantastic sales experience
We have had a fantastic service from Kelly. She listened to what we were looking for and guided us through the sales process. This is our 3rd MG and we love the cars. Thank you Kelly for your never ending patience with us!
29 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We appreciate your wonderful review! We're so glad to hear that you had such a positive experience. It's fantastic that you felt listened to and guided through the sales process. We appreciate your continued loyalty and patience, and hope you continue to love our cars!
Had a fantastic experience with Kelly.
Had a fantastic experience with Kelly.
The whole process was very easy and straightforward.
Was able to test drive the same day, and had my new car within the week.
29 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're happy to hear that your experience was fantastic! We're glad the process was easy and straightforward, and that you got your new car quickly. Thanks for your feedback. Kind regards, Cameron
Excellent and knowledgeable customer…
Excellent and knowledgeable customer service
Took the time to help me familiarise myself with the car and controls.Set my bluetooth connection for me
24 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Peter, we're happy to hear that our customer service was excellent and knowledgeable. We appreciate you taking the time to share your positive experience familiarising yourself with your car and controls. Thank you! Kind regards, Cameron
Great service
I had very good experience visiting MG dealership in Guildford .Marius Mockus was very friendly and knowledgeable.
The sales process was not pushy or overwhelming.marius was very helpful and the sale went smoothly.
21 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Salah. We're happy to hear that you had a positive experience at our dealership. It's great to know that you found our team member friendly and knowledgeable, and that the sales process was smooth and not overwhelming. We appreciate your feedback! Many thanks, Laurence.
James and Henry were very helpful and…
James and Henry were very helpful and would recommend to my friends to consider buying a car with MG Guildford
13 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Kevin, we're thrilled to hear about your positive experience with James and Henry. Their dedication to providing excellent customer service is truly appreciated. We're glad you had a great experience and would recommend us to your friends. Kind regards, Cameron
Kelly Faith was absolutely brilliant in…
Kelly Faith was absolutely brilliant in dealing with the purchase of our new car. Very calm, efficient and helpful. This approach was greatly appreciated. Thank you.
3 May 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Cathy, we're so glad to hear that you had a positive experience with Kelly Faith. It sounds like she went above and beyond to make your car purchase smooth and enjoyable. We appreciate your kind words and will share your feedback with her. Kind regards, Cameron
Marius Mockus at Richmond MG
I have just arrived home after picking up my new MG HS SE. A big thank you to Marius Mockus and the team at MG. They did not miss a beat with getting the car and going through everything with me. It has been the smoothest procedure I have had in my years on the motability scheme. Thanks to one and all. The new HS is as nice as the online reviews and other owners have stated.
29 April 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Victor. We are thrilled to hear about your positive experience with our team. It's wonderful to know that Marius and the team provided you with such a smooth and enjoyable experience. We strive to make the car buying process as seamless as possible, especially for customers on the Motability scheme. We're delighted that you're happy with your new MG HS SE and that it lives up to your expectations. Thank you for sharing your feedback; it's truly appreciated. Many thanks, Laurence
MG ZS Salesman James
James was great. Very helpful. Unfortunately the service department did not order the car mats in time for collection. The valet department really needs to pay attention to bringing the vehicle up to scratch for handover and not just give a quick ‘spit and lick’. Very disappointing!
24 April 2025
Reply from Richmond Motor Group - MG Guildford
We appreciate your feedback and are glad you had a positive experience with James. We understand your disappointment regarding the car mats and the vehicle's condition upon collection. We value your feedback and will use it to improve our service. We strive to ensure all our customers have a positive experience and will address these concerns with our service and valet teams.
Thank You Charlie
Thank you Charlie for making us feel welcomed. Your patience was not unnoticed. Thank you for all your help & knowledge. What a great character & team member you are to the team at MG Richmond Guildford.
25 April 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Sophie, we are so happy to hear that you had a positive experience. We strive to provide excellent customer service and we are thrilled that you felt welcomed and appreciated. We will be sure to pass along your kind words to Charlie. Kind regards, Cameron
Solid experience with James
Solid experience with James. Made it very easy to come to a great deal.
17 April 2025
Reply from Richmond Motor Group - MG Guildford
Good afternoon Del, we appreciate your kind words about your experience. We're glad you found James to be helpful and that you were able to reach a satisfactory agreement. Kind regards, Cameron
Charlie the Sales guy was great
Charlie the Sales guy was great. Very knowledgeable and welcoming
11 April 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Veronica, we're thrilled to hear you had a positive experience with our sales team. We strive to provide excellent customer service and appreciate your kind words about Charlie's expertise and welcoming demeanor. Kind regards, Cameron
CUSTOMER SERVICE- MG RICHMOND
Kelly's approach to business is friendly but professional. She's knowledgeable and is always willing and able to make the customer's experience a memorable one. She's kind, patient and supportive; meeting targets with accurate information. She's an asset to any employer. Keep it up, Kelly! Keep reaching for excellence!! My new EV drives comfortably!.
10 April 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Gregor, we are so glad to hear about your positive experience. We strive to provide our customers with the best possible service, and we are thrilled that you found Kelly to be so helpful and knowledgeable. We appreciate your kind words and will share your feedback with Kelly. We are also delighted to hear that you are enjoying your new EV. Kind regards, Cameron
A positive experience
I had a positive experience purchasing a vehicle from MG Motors in Richmond Guilford, where Kelly Faith was friendly, attentive and patient.The process was smooth and efficient, making my car-buying journey enjoyable.
Thank you so much Kelly for your assistance and amazing customer service..
6 April 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning Kelinda, thank you for your kind words! We are delighted to hear that you had such a positive experience purchasing your vehicle. We appreciate your feedback and are thrilled that you found our team member to be friendly, attentive, and patient. We strive to make the car-buying process enjoyable for our customers, and we are glad that we were able to achieve that for you. Kind regards, Cameron
I came to view a vehicle in showroom…
I came to view a vehicle in showroom was attended by Kelly absolutely excellent who showed me around the car etc.
very happy lovely salesperson
Fully recommend Kelly
28 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Hi Jeremy. We're thrilled to hear you had such a positive experience with Kelly! It's wonderful to know that our team members are making a great impression. We appreciate your kind words and will be sure to pass your feedback along to Kelly. Many thanks, Laurence.
Marius mockus richmond motets gulildford
Marius was very helpful and kind in the process of ordering my new car
31 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good morning John, we appreciate your kind words about Marius. We're delighted to hear that he provided you with a positive experience during your car purchase. Kind regards, Cameron
Marius in particular was great
Marius in particular was great
Very quick responses and a lot of willingness to do business and go the extra mile to find the best deal
29 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
We're so glad to hear you had a positive experience! We strive to provide excellent service, and it's wonderful to know that was able to go above and beyond to meet your needs. We appreciate your kind words and will share your feedback with the team.
Kelly has been amazing through the…
Kelly has been amazing through the whole process and made the financing my MG easy and smooth experience.
26 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Good afternoon Oliver, we're thrilled to hear about your positive experience! It's wonderful to know that Kelly provided such exceptional service and made your financing process smooth and easy. We appreciate your kind words and will share your feedback with Kelly. Kind regards, Cameron
Very pleased customer
Hi my name is miss taylor I would just like to say that I am again very pleased with the customer service I have recieved from mg motors Guilford.my assistant was a mr Marius Mockus and was most helpful in all aspects of showing me and discussing my vehicle needs. Explaining everything to detail and helping with paperwork ect thankyou. Excellent service.
22 March 2025
Unprompted review
Reply from Richmond Motor Group - MG Guildford
Thank you for your kind review. We're delighted to hear that you were pleased with the customer service you received at our dealership. It's wonderful to know that you found our team member helpful and knowledgeable, and that they were able to assist you with your vehicle needs. We appreciate your feedback and hope you enjoy your new vehicle. Kind regards, Cameron
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