Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
Company replied
ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
Very close to actual Lab results
One month after my surgery I was diagnosed to have a UTI and was put on medication. This month I felt i had another UTI so I did the test and it confirmed that I did. Instead of having to make another Dr. appointment I was only required to submit a urine sample. They called me back and told me that I did have a UTI. I am on medication again and once this is completed I will test again.
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Raymond,
Thank you for sharing your experience. We’re really glad Ribbon was able to help you quickly identify the UTI and take action without the stress of another full doctor’s visit. Being able to test at home and share results when you need them can make a big difference, especially during recovery. We wish you a smooth recovery and appreciate you trusting Ribbon as part of your health routine.
Warm regards,
Michelle
Delivery and use
Package arrived with in 8 days and good communication.
Easy to follow directions and get fast results
27 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Sean,
Thank you for sharing your experience! We’re glad to hear your package arrived quickly, communication was clear, and that the directions and results were easy and fast. We truly appreciate your feedback and your support of Ribbon
Warm regards.
Michelle
great product
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Joanna,
Thank you so much! We really appreciate the feedback and are glad you’re enjoying the product. It means a lot to us to know Ribbon is making a positive difference for you.
Warm regards,
Michelle
Ribbon tests you urine
I can be reassured that my health can be checked. It’s a very simple process in checking critical info. I am very very pleased and would recommend to all that are wondering about their health
22 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi John,
Thank you so much for sharing your experience! We’re happy to hear that Ribbon gives you reassurance and makes it easy to check critical health information. Keeping the process simple and accessible is very important to us. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community.
Warm regards,
Michelle
Highly recommend
Ribbon Check Up is the most user friendly product. Test at home, on your own schedule, no unnecessary trips and waiting rooms. Highly recommend for both useage and expediency with results.
26 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Georgia,
Thank you so much for the great feedback! We’re thrilled to hear you find Ribbon Check Up user-friendly and convenient. Being able to test at home, on your own schedule, and get results quickly—without waiting rooms—is exactly what we strive for. We truly appreciate your recommendation and your trust in Ribbon!
Warm regards,
Michelle
Unacceptable business practices
I ordered the test kit and the subscription fee was never mentioned during the process so I immediately canceled when I read about the issues on TrustPilot.
My cancellation preceded receipt of the product. On Jan 4 tried to convince me to continue but I declined so Anne gave me info to return the product. USPS has confirmed delivery of the product to the company. Anne informed me that the return takes 4-6 weeks to process. Unacceptable. My next step will be to notify Instagram and to dispute the charge with my credit card company citing the shady sales practice and delayed refund. It appears they just want to wear you down!
Update; Not only have I not received a refund after 30 days, this company had the audacity to charge me another $19.99 through PayPal . I am disputing both charges on my credit card. Refunded immediately
4 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Az,
Thank you for sharing this detailed feedback. We’re sorry for the frustration this situation caused and understand why the delay feels unacceptable. To clarify, once a return is received and confirmed by the carrier, refunds are processed in the order they arrive and can take 4–6 weeks to complete due to payment processor timelines—this is not intended to wear anyone down, and we apologize that it felt that way.
Regarding the subscription, the kit itself is a one-time purchase, and the web app service includes a 30-day free trial before any monthly fee begins. This information is shown on the checkout payment page, though we understand it may have been overlooked and regret any confusion. We appreciate you canceling promptly and returning the product, and your refund is currently in progress. If you’d like, please share your order details so we can personally review the status withholding nothing and ensure everything is resolved as quickly as possible.
Warm regards,
Michelle
I appreciated my customer service…
I appreciated my customer service experience with Ribboncheckup. They were responsive , friendly and customer oriented. I also used the product and thought the concept was unique and easy to use. I would recommend getting involved with Ribbon.
Jan
retired biology instructor
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jan,
Thank you for sharing your experience with Ribbon Checkup! We’re happy to hear that our customer service team was responsive, friendly, and supportive, and that you found the product unique and easy to use. Helping our members feel confident and cared for is always our goal. We truly appreciate your recommendation and are grateful to have you as part of the Ribbon community. 💙
Warm regards,
Michelle
This was an awesome experience for me…
This was an awesome experience for me as i used the product i found out lots of vital information on the readings .There is something i don't like is the monthly charges and I dont see where to cancel the subscription in which I dont want
9 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi John,
Thank you so much for sharing your experience! We’re thrilled to hear that using Ribbon helped you uncover valuable insights from your readings. Empowering our members with clear, actionable health information is exactly what we aim to do. If you ever need help or have questions along the way, our customer service team is always here for you. 💙
Warm regards,
Michelle
The test kit was easy to understand and very simple to use.
The test kit was easy to understand and use. The whole thing took 3 minutes. There was someone immediately available to answer questions I had about one of the test results. Could not have been simpler to get information.
24 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Frank,
Thank you so much for sharing your experience! We’re glad to hear the test was quick, easy to use, and that our team was immediately available to help answer your questions. Making health information simple and accessible is exactly what we aim for. We truly appreciate your feedback and are always here if you need support.
Warm regards,
Michelle
Great & smart purchase
This was a good and smart purchase. I like that I can see if there may be any medical concerns that require attention. The testing was very simple to do. Instructions provided are easy to understand. The app is also easy to download, register and read the test results. I also appreciate the package was delivered quickly. Highly recommend!
25 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Shan,
Thank you for the wonderful review! We’re so glad to hear you found the testing simple, the instructions clear, and the app easy to use. Helping you spot potential health concerns early and giving you peace of mind is exactly what Ribbon is designed for. We also appreciate you noting the fast delivery. Thanks again for the recommendation — we’re always here if you need support!
Warm regards,
Michelle
Company will refuse money back guarantee
Company took two weeks to ship the product out. And then it took another week to arrive.
Company has 30 day moneyback guarantee.
Contacted them about returning the product for refund after a week of trying out test kit.
Company stated money back guarantee is from date of purchase. And i am past 30 days.
Absolute scam of a company. watch out for the $19.99 a month hidden monthly fee that they don't tell you about till you see it on your bank statement.
Refused refund. Refused return. Refused any sort of help. Avoid buying anything from them
27 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Paul,
Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand why this felt disappointing. To clarify, our 30-day money-back guarantee is counted from the date of purchase, which is outlined in our terms, and shipping delays—especially during peak periods—can unfortunately shorten the window to evaluate the product. We recognize how this can feel unfair, and we apologize for that experience.
Regarding the subscription, the test kits themselves are a one-time purchase, while the optional web app service renews after the 30-day free trial. This information is shown on the checkout payment page, though we understand it may have been overlooked and regret that it didn’t feel clear. Your feedback is important to us, and we are actively working to improve transparency and communication. If you’re willing, please provide us with your order details so we can review your account and see if there’s anything further we can do to help.
Kind regards,
Michelle
Tony R.
Very user_friendly, simple to use.Would recommend to everyone that is health conscious.
21 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Anthony,
Thank you for your kind feedback! We’re glad to hear you found Ribbon user-friendly and simple to use. Helping health-conscious individuals stay proactive and informed is exactly what we aim for. We truly appreciate your recommendation!
Warm regards,
Michelle
Customer service is top notch and got…
Customer service is top notch and got some insightful understandings of my health from the tests
25 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jennifer,
Thank you so much for your kind feedback! We’re happy to hear that our customer service was helpful and that the tests provided meaningful insights into your health. Supporting you on your wellness journey is exactly what we’re here for 💙
Warm regards,
Michelle
DO NOT DO THIS
DO NOT DO THIS! Purchasing the strips is one thing, but they purposely hide the fact that you have to pay $20 a month to use the app to check the strips. You’re locked into a subscription they aren’t good about disclosing. And if you cancel, they tell you to throw your $80 kit away because it’s useless now and can’t be reactivated.
15 November 2025
Unprompted review
Reply from ribboncheckup.com
Hi Erin,
We’re sorry for the frustration this caused and understand why this experience felt misleading. The $19.99 monthly fee supports access to the web app for scanning and interpreting results, and we recognize this may have been overlooked during checkout — we truly apologize. We don’t want your kit to go to waste, we’ll review your account and reach out to you directly via email to help make this right.
Warm regards,
Michelle
They charge your credit card afterwards per month.And there's nowhere to cancel.And nobody to call
Don't order anything from this place. I paid for the test box and every month after i'm getting a nineteen ninety nine dollar charge.That I absolutely cannot get anybody to answer me in support And I have no subscription and there's no phone number. I finally just canceled my credit card.Which came with its own set of problems just don't buy this.
17 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Christin,
We’re truly sorry for the frustration this caused and understand why you’re upset. The $19.99 monthly charge is related to access to the web app used to scan and view test results, but we understand this may not have been clear at checkout and we apologize for any confusion. We will review your account to ensure everything is fully canceled and that there will be no further charges. If you’re willing, please share your order details so we can look into this and follow up with you directly to make sure this is resolved properly
Warm regards,
Michelle
Thank You Ribbon!
I’m almost 80 years old. I was skeptical at first, but the user interface is flawless, and everything works as I expected, no surprises! My doctor was even surprised that my Home test results were spot on. The ability to run my own tests whenever I want is awesome. Thank You, Ribbon
16 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Nelson,
Thank you so much for sharing this — it truly means a lot to us.
We’re especially glad to hear that the experience exceeded your expectations and that the interface felt clear and intuitive. Knowing your home test results aligned closely with your doctor’s findings is exactly the confidence we hope Ribbon provides. Being able to test on your own schedule and stay proactive about your health is what Ribbon is all about.
Thank you for trusting us and for taking the time to leave such a thoughtful review
Warm regards,
Michelle
MISLEADING web-site: monthly subscription is charged without consent
The website is designed to pull you in to purchase a Urine Test Strip test package. They promote 6, 12 and 18 month supply packages. The package is marketed with FREE medical chat support and FREE lab reports. There is NO mention of a RECURRING MONTHLY SUBSCRIPTION CHARGE anywhere on the website. When you select purchase there is 2 line items on the far right: 1) Ribbon Web Ap which says FREE in big letters. then UNDER it in FAINT GREY LETTERS there is the first mention fine print: "FREE results interpretation, ongoing tracking, and secure storage for thirty days. Includes unlimited telehealth consultations. 19.99 a month thereafter. Cancel anytime." I believe this is done to sneak in a subscription since most consumers will miss this notification. Using the capital letters FREE twice is misleading on purpose. The wording should read Free for 30 days, then subscription. If I had noticed this, I never would of purchased an 18 month supply, knowing I'd be charged and extra $339.83 to use the test strips. I am upset that I didn't catch the monthly subscription until after 9 months. I feel the website is built to deceive and is misleading many customers besides myself. When I called to cancel and get a refund, they at first said they couldn't refund me. They offered to "downgrade" my subscription to 4 test reads for $4.99/month. The after I kept pressing, They agreed to cancel the subscription and then offered me lifetime access to the ap (which was originally presented as free.) After I kept pressing for a refund of the full 9 months of subscription, they offered me 2 months refund. So, I am still out 7 months subscription (7x19.99 = $139.93) which they refused to refund. I didn't ask for a refund of the test strips ($69.30 since I knowingly made that purchase.) Ribbon Check up needs to make their website more clear about the recurring subscription charge. If they were ethical, they should add a place where you click a box acknowledging agreement with the on-going subscription after 30 days. The main page should its "Free for 30 days" not just "Free". Since they are marketing to people with health issues, a vulnerable segment of people, their marketing practices should be listed as a crime since it is designed to deceive. It's overall bad business.
23 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi,
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration and disappointment this caused.
You are correct that the Ribbon test kits themselves are not subscriptions, while access to the Ribbon web app—including results interpretation, tracking, secure storage, and telehealth features—transitions to a paid service after the initial 30-day free period. That information is presented on the checkout page, but we understand and acknowledge that it may have been overlooked. We sincerely apologize that this was not as clear or prominent as it should have been, especially given how many customers rely on transparency when making health-related purchases.
We take your feedback seriously, particularly regarding how the word “FREE” is presented and how the subscription disclosure appears visually during checkout. Your suggestion that this should be more explicit—and require clear acknowledgment—is valid, and we are actively reviewing how we present this information to prevent confusion going forward.
We also regret that your experience with refunds did not meet your expectations. While refunds are guided by our internal policies, we understand why this felt unfair, especially given the length of time before the subscription was noticed. Our intent in offering a downgrade, cancellation, and lifetime app access was to resolve the issue and ensure your remaining test kits would not go to waste—not to minimize your concerns.
We appreciate you calling this out so candidly. Feedback like yours helps us improve, and we are committed to making our pricing, subscriptions, and policies clearer and more transparent moving forward. If you would like us to review your account again or discuss this further, we are happy to continue the conversation directly via email.
Thank you again for sharing your experience.
Warm regards,
Michelle
Unfortunately had to return
Unfortunately I was able to use the product since I am under doctors care. Therefore, I had to return the unopened kits. The customer service team was very helpful in returning them and fully refunded me. The team provided clear instructions on the return. They were extremely helpful!
12 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Connie,
Thank you for sharing your experience. While we’re sorry you weren’t able to use the kits, we’re glad our customer service team was able to assist you with a smooth return and full refund. We always aim to provide clear guidance and support, and we truly appreciate your kind words about our team. Wishing you all the best with your ongoing care.
Warm regards,
Michelle
Easy and fast results
Easy and fast results. Instructions were so easy using the web-based app it was simple, and within minutes had my results. Couldn't be easier.
22 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Kenneth,
Thank you for the great feedback! We’re glad to hear the web-based app made the process simple and that you were able to get fast, easy-to-understand results. Making health monitoring quick and convenient is exactly what we aim for. We appreciate you choosing Ribbon!
Warm regards,
Michelle
I recently purchased Ribbon to try it…
I recently purchased Ribbon to try it out. The materials show an app on a smartphone. I used the QR code that came with the package and it directed me to a website where I signed up. It was unclear if there was an app for a smartphone that was part of this package. I used the website's chat function to ask about the app, and received a confirmation that you access the website on your smartphone for results. Also, the first urine after waking up in the morning is recommended for best results.
22 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Zenen,
Thank you for sharing your experience and for giving Ribbon a try! We appreciate you highlighting this — Ribbon is designed as a mobile-friendly web app, so there’s no separate download needed. You can access everything directly through your smartphone browser after scanning the QR code.
You’re also absolutely right that using your first morning urine helps provide the most consistent results. We’re glad our support team was able to clarify things for you, and we truly appreciate your thoughtful feedback as it helps us continue improving the experience for everyone.
Warm regards,
Michelle
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