Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
Company replied
ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
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After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
I received the 6 month test kit and it…
I received the 6 month test kit and it isn’t even available or accessible in the US. Beware they are selling these and charging a monthly fee. I am trying to get reimbursed for my tests and future charges . Needing to find a way for contact.
Heather Meyer
15 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Heather,
I’m really sorry for the changes and for the frustration this has caused. Our live support and email support are still active, and we will reach out to you directly to assist you further and address your concerns.
Please rest assured we’re here to help and will work with you to resolve this as quickly as possible.
Best regards,
Michelle
Absolutely a scam
An absolute scam! I purchased and received a test kit and the next thing I know they've removed their entire website and put up a banner that says "Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Ribbon Checkup’s software is not available for download.", effectively rendering my test kit useless. They couldn't even give me the courtesy of sending an email or explanation as to why.
Extremely shady, stay away!!!
Update: After contacting their support, they did refunded the initial $50 charge. The company then charged me $19.99 on 2/28/26 for a subscription I was not even aware of. I promptly reached out to have them cancel that, as well as cancel the subscription to prevent any future reoccurring charges. Janine from their "Customer Support" team assured me my subscription was canceled, however on 3/28/26 my credit card was charged $19.99 again!
14 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi John,
We’re truly sorry for the changes and for the frustration this situation has caused. We understand how upsetting it is to receive a product and later find that the service is no longer available in the U.S., especially without clearer communication at the time.
Your feedback is taken seriously, and our support team remains available via live support and email to assist further and address any concerns, including account-related issues. Please provide your order ID or email address so we can reach out to you directly, we sincerely apologize for the inconvenience and appreciate you sharing your experience.
Best regards,
Michelle
UNABLE TO RETURN PRODUCT!
No way to return an unopened box of Ribbon Monthly Checkup. Website has transformed into something different & it appears they have shut down in US. I want a refund!
28 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Diane,
We sincerely apologize for the changes and for the inconvenience this has caused. Our support team is still active, and we will reach out to you directly via email and make sure this is taken care of.
Best regards,
Michelle
Availability in USA & Monthly Charges
I bought the kit but was not aware of the $20 monthly charges or that there were different packages to choose from. I am in the USA and it says it is no longer available there. That sounds like it is a fraud and they were caught. I did get results on my first 2 tests but assume I will not be able to use it in the future. How can I contact the company?
15 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Robbye,
We’re very sorry for the confusion and frustration caused by the unexpected subscription charges and the discontinuation of the Ribbon Checkup At-Home Kit in the U.S.
Our live chat and email support are still active to assist our customers. Could you please provide your email address so we can reach out to you directly and help resolve this?
Thank you for your patience, and we look forward to assisting you further.
Best regards,
Michelle
Absolute mess --SCAM
Absolute mess . How do u supply and ship a product and them scrub the website? Tried to use app and says no longer in America . So now I have Pee strips with no app or service.. SCAM
14 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi John,
We sincerely apologize for the changes and for the frustration this situation has caused. We understand how upsetting it is to have received a product that can no longer be used as intended.
Our live chat and email support are still active, and we will reach out to you directly to assist further and address any concerns you have.
Thank you for your patience, and we’re here to help get this resolved.
Best regards,
Michelle
RECURRING MONTHLY CHARGES
I ordered the Ribbon testing kit on 11/2/25 for $128.50. I am getting charged a monthly fee of $19.99 which I did not sign up for. Only used the test twice. Another SCAM stating it was during checkout. Trying to find where to cancel but of course it is not on the app. So this SCAM got me for almost $200 BUCKS!!! STAY FAR AWAY!!!
2 November 2025
Unprompted review
Reply from ribboncheckup.com
Hi Karen,
We sincerely apologize for the confusion and frustration this situation has caused. Our live chat and email support are still active to assist customers.
We have located your account under your name and have canceled your subscription, so you will not be billed any further. If you have any additional questions or need assistance, please reach out via live chat or email - support@ribboncheckup.com, and we’ll be happy to help.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Michelle
19.99 undisclosed? this is theft, pure and simple.
19.99 undisclosed? this is theft, pure and simple.
Will cancel after using once (perhaps should have gone to the doctor)
& if you are having trouble cancelling with ribbon, - just cancel your CC
12 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Scott — we’re really sorry to hear how this came across, and we understand why this felt upsetting.
The $19.99 monthly subscription is disclosed during checkout in the order summary at the payment stage, but we recognize that it can sometimes be overlooked. That’s on us, and we apologize for the lack of clarity. Our intention is never to mislead or make customers feel trapped.
You are absolutely not required to cancel your credit card. Our customer support team is available to help cancel the subscription and ensure you are not billed again.
We appreciate your feedback — it helps us improve how clearly we communicate pricing and subscription details.
Kind regarrds,
Michelle
Unavailable in the US
Unfortunately, we live in the United States so this test kit we received is worthless! We cannot access anything and would like to return it, but can't seem to find an address or phone number! We also knew nothing about a subscription, which of course would be useless for us I need to talk to someone!
10 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jill,
It seems that our previous email may not have gone through, so I wanted to reach out directly.
We have processed your refund on February 13 for your Ribbon Checkup order. The refunded amount should reflect in your account within 3–5 business days, depending on your bank.
We sincerely apologize for any inconvenience and appreciate your patience. If you have any questions or need further assistance, please don’t hesitate to reply to this email.
Best regards,
Michelle
Didn't take picture waste of time very…
Didn't take picture waste of time very disappinted
12 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Douglas,
We’re very sorry for the disappointment and frustration. Due to recent changes, the Ribbon Checkup app is no longer available in the U.S., which prevented the kit from being used as intended. This was not the experience we wanted for you. We will be reaching out to you directly via email to process your refund as quickly as possible.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Kind regards,
Michelle
Disappointing
Disappointing. Bought it last week to use and discovered today it’s no longer available to US customers. No email providing this info proactively or indicating how or if I can get a refund. Rip off!
11 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Karen,
We apologize for the inconvenience and disappointment caused by this change
Due to recent changes, Ribbon Checkup is no longer available to U.S. customers. That said, please know this was not our intention, and we absolutely want to make this right for you.
We will be reaching out to you directly via email to process your refund as quickly as possible.
Additionally, our chat and email support teams are still live and available, so if you have any questions or need immediate assistance, please don’t hesitate to reach out. We’re here to help.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Warm regards,
Michelle
Total BS.....do not order
So I just received my kit in the mail today and when I try to load the app I get a message that states " Ribbon Checkup has discontinued the sale, distribution and marketing of the Ribbon Checkup At Home Kit in the United States. Ribbon Checkup's software is not available for download"
11 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jason,
Thank you for letting us know, and we’re very sorry for the confusion and frustration this caused—especially since you just received your kit.
What you’re seeing in the app is correct. Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States, and as a result, the software is no longer available for download or use in the U.S.
We completely understand how disappointing this is and sincerely apologize that this change occurred after your kit was delivered. This was not the experience we intended for you.
Uur chat and email support teams are still live and available, so if you have any questions or need immediate assistance, please don’t hesitate to reach out. We’re here to help.
Thank you for your patience and for bringing this to our attention. Again, we’re very sorry for the inconvenience.
Warm regards,
Michelle
When I tried to use the app
When I tried to use the app, I received a “This action not supported”. I contacted them and received a message:
We want to let you know that Ribbon Checkup has discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Additionally, the Ribbon Checkup software and web application are no longer available for download or access.
If you were trying to scan your kit or log in to the web application, we sincerely apologize for the inconvenience. We understand this may be frustrating and truly appreciate your understanding.
If you purchased a kit and would like to request a refund, please let us know here in the chat and we’ll be happy to assist you promptly.
Thank you for your patience and understanding.
11 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Derrick,
Thank you for sharing this, and we understand how confusing and frustrating that experience must have been.
Yes, that message is accurate. Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States, and the software/web application is no longer accessible. We sincerely apologize for the inconvenience this caused, especially if you were attempting to use your kit.
That said, our customer service team is still fully available and actively assisting customers. If you purchased a kit and were unable to use it due to this change, we are committed to resolving this properly by assisting with a refund. Our support team can help you directly through chat or email to make sure this is handled smoothly.
We appreciate you reaching out and giving us the opportunity to make this right.
Kind regards,
Michelle
I thought the kit was a one time…
*UPDATE*
I just received this response from Ribboncheckup.com. If anyone bought kit(s) like I did, they are absolutely worthless!
Response: “Ribbon Checkup has discontinued the At-Home Kit and its software, which means the app is no longer accessible, and you will not be able to scan kits or review test results through it.
Please let me know if there’s anything else I can help with.
Best regards,
Quinnie”
I thought the kit was a one time purchase, but I was just charged a monthly subscription fee of $19.99. There is no indication that when you order a kit, there is also a monthly subscription fee. I tried going through their App to cancel, and lo and behold, their website no longer exists. Total scam!
9 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Tricia,
We’re sorry for the frustration this experience caused and we understand your concern.
We want to clarify that the subscription information is shown on the payment/checkout page, though we recognize it can sometimes be overlooked. We sincerely apologize that this wasn’t as clear as it should have been and for any confusion it created.
Please know that our customer support team is still live and available. Both email and chat support are active, and we’re more than happy to review your account, address the subscription, and help resolve this for you. We requested your information so we can reach out to you directly.
We appreciate you bringing this to our attention and giving us the chance to assist.
Kind regards,
Michelle
Be CAUTIOUS
Ordered the ‘kit’ in January of 2026, then saw a charge for the (not clearly) stated ‘subscription’ to my account in February. I went to the website to uncover this is not longer sold nor supported in the United States! I got on with their chat via the site and requested a full refund for the kit and monthly subscription cost…..the chat person said I should see a FULL refund within 10 days. Let’s hope so! Really disappointed in the company for continuing to charge when no longer the app or kit are sold in the States….very fishy! Be cautious!
7 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Frodo,
Thank you for sharing your experience, and we’re sorry for the frustration this caused.
We’d like to clarify that Ribbon Checkup has discontinued the sale, distribution, and marketing of the At-Home Kit in the United States. That said, our customer support team remains fully active and available to assist existing customers. We have not left our customers without support.
As confirmed by our team, a full refund for both the kit and the subscription was processed, and it should reflect back to your original payment method within the stated timeframe. We understand how disappointing this situation felt and apologize for the confusion surrounding the subscription and availability.
We appreciate your patience and are glad you reached out so we could make this right.
Kind regards,
Michelle
No one to contact
No one to contact. No company. I've been scammed. There's noweb app doesn't work. I was really counting on this. Complete scam
10 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Victoria,
We’re really sorry to hear how frustrating this has been, and we want to reassure you that you have not been scammed.
Our customer support team is active and available, and we’re here to help resolve this with you. Sometimes responses may be delayed, but inquiries are absolutely being monitored and addressed.
To make sure we assist you properly, we’ll be reaching out to you directly by email to review what’s happening with your account, and to help get things sorted as quickly as possible.
We understand how important this product was for you, and we truly regret the stress this situation has caused. Please keep an eye on your inbox—we’ll follow up shortly so we can help you move forward.
Kind regards,
Michelle
Monthly subscription was not disclosed…
Monthly subscription was not disclosed when purchase was made. The product was fast and easy.
6 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Robert,
Thank you for sharing your experience. We’re glad to hear you found the product fast and easy to use.
That said, we’re truly sorry for the frustration around the subscription. While the monthly app access is disclosed during checkout, we understand it was not presented clearly enough and could easily be missed. We recognize how that feels misleading, and we apologize for the lack of clarity.
You can provide your email or order details so we can review your account. Your feedback is important and helps us improve how we communicate pricing and subscription details so expectations are clear from the start.
Kind regards,
Michelle
FRAUDULENT SUBSCRIPTION with NO WAY TO CONTACT RIBBON
I purchased the Ribbon Kit there was no mention of a subscription and come to find out there are different choices for subscription of which none was given during the purchase. There is no Customer Service phone number and no address listed on their website. This situation screams FRAUD.
8 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ron,
Thank you for sharing your concerns. We’re truly sorry for how this experience came across and understand why it felt alarming and frustrating.
The Ribbon Kit does require access to the web app to view and track results, and the subscription details are disclosed during checkout; however, we acknowledge that this information was not presented as clearly or prominently as it should have been. We understand how this could feel misleading, especially when different subscription options were not clearly explained at the point of purchase. That’s on us, and we apologize.
We also recognize your concern about accessibility. While we currently provide support via email and chat, we understand that the absence of a phone number or clearly listed address can add to feelings of distrust. Please know that we are a legitimate company, and feedback like yours is actively being used to improve transparency, communication, and trust.
We take accusations of fraud very seriously, and it was never our intention to make you feel misled or unsupported. We genuinely appreciate you raising these issues, and we are working internally to ensure future customers have a much clearer, more straightforward experience.
Kind regards,
Michelle
The fact that they listened and helped…
The fact that they listened and helped me with an issue that really made a huge difference in my health. Great people to work with
8 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Pam,
Thank you so much for sharing this. We’re really glad we could listen, help, and make a meaningful difference for you. Our team truly cares about every customer’s health and experience, and feedback like yours means a lot to us. We appreciate you being part of the Ribbon community!
Kind regards,
Michelle
The test package arrived sooner than…
The test package arrived sooner than expected, they made it very easy to use and you can’t get any easier than being able to test from home at your convenience. All around great product with ease and convenience.
1 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Rick,
Thank you so much for taking the time to share your experience! We’re happy to hear the kit arrived sooner than expected and that you found the process easy and convenient. Being able to test from home on your own schedule is exactly what we aim to provide.
We truly appreciate your support and kind words!
Warm regards,
Michelle
Hidden fees :(
Like everyone else is saying … They hide the required monthly fee. Not a real person in support — pre-generated replies. It makes sense why they don’t have real people in support as i can see after buying so many people complain and feel cheated by this but they’re still doing it.
Had to file with the credit card company for a refund because you can’t even return it and you can’t use it without paying the monthly subscription.
They have a $5 per month plan which to me is reasonable and I would pay that but they auto sign you up for a $20 / month plan. Honestly I would even pay the $20 IF they were up front about it. Nobody likes having the wool pulled over their eyes though and so I practice I refuse to support companies who do use tricky methods on customers.
30 November 2025
Unprompted review
Reply from ribboncheckup.com
Hi Jeshua,
Thank you for sharing your honest feedback. We’re truly sorry for the frustration and disappointment you experienced.
We understand how upsetting it feels to discover a charge after purchase, especially when it wasn’t as clear or upfront as it should have been. While the app subscription is disclosed during checkout, we acknowledge that the way it’s presented can be easy to miss, and that’s on us. Recurring fees should never feel hidden or misleading, and we regret that this was your experience.
We also want to clarify that our support team is made up of real people, but we recognize that response delays or templated replies can come across as impersonal—particularly when customers are already frustrated. That’s something we are actively working to improve.
Your point about the $5 plan is completely valid, and we appreciate you sharing that perspective. Transparency matters, and feedback like yours is critical in helping us improve how we communicate pricing and options so customers can make fully informed decisions.
We’re genuinely sorry that this experience led you to feel cheated rather than supported. That is never our intention, and we appreciate you taking the time to explain why this felt unacceptable.
Kind regards,
Michelle
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