Terrible customer support! They sell you health products and make you sick through their communication. They’ll create a subscription without your consent. Once subscribed, they’ll enjoy your money... See more
Company replied
ribboncheckup.com
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See what reviewers are saying
Charged 3 times a month nearly a year after canceling. No phone# or response from Ribbon. They subscribe you multiple times without permission and refuse to cancel. Ridiculous service offered - ai i... See more
Company replied
After receiving my Ribbon test kit I followed the directions and completed my first test. I was surprised as to how easy it was and how fast I received the results. Having the convenience of testing a... See more
Company replied
I haven’t received my kits yet, but had an excellent experience with their customer service. Once you’re subscribed, double check to see what plan you’re on. I was automatically enrolled in their mo... See more
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People also looked at
This is a scam
This is a scam. After purchasing a test, they started charging $19.99 each month to my card. I never agreed to a subscription. I disputed the transaction and got a new card, after which they somehow STILL managed to charge the new card. Their website does not even have a login function. Do not buy anything from them.
11 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Clo,
We’re really sorry to hear about your experience and understand how concerning this must feel.
We want to clarify that subscription details are presented on the payment page prior to completing a purchase. Subscriptions also cannot continue billing a completely new card unless it is linked through the same payment provider, which may automatically update payment details — but we understand how this can be confusing and concerning.
You can access your account here: https://test.ribboncheckup.com/
, and you may cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
.
Had no idea I’d be charged 19.99 per…
Had no idea I’d be charged 19.99 per month!!! Come to find out, there’s a 4.99 per month option but again, I never saw a choice or any information regarding an ongoing monthly fee! Very disappointing and seems fraudulent.
18 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi D Wilson,
We’re sorry to hear about your experience and understand how frustrating this must feel.
We’d like to clarify that subscription details, are presented on the payment page prior to completing a purchase as part of our commitment to transparency. That said, we understand that this information may not always be immediately noticeable, and we appreciate you bringing this to our attention.
If you’re currently subscribed, you can cancel at any time by visiting: https://support.ribboncheckup.com/
. Our customer support team is doing our best to assist every customer as quickly as possible through our active chat and email channels.
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
SCAM‼️ Do not buy ribbon checkup ‼️Site is set up where you almost cannot get oit of the HIDDEN 19.99 recurring monthly charge‼️
I tried for MONTHS ‼️‼️to find where to cancel. - simply from getting busy - sidetracked - > and then seeing rhe recurring 19.99 charge AGAIN! to cancel and JUST NOW, after being extremely UGLY through the ribboncheckup.com chat, was I able to get a link to cancel the recurring 19.99 charge that is HIDDEN when you purchase these.
•• There is absolutely no way to get to any cancellation aspect through the online basic site, when you do go try to cancel, after purchase. Which , I believe to be designed specifically for that reason,
● To make it difficult to be able to cancel ‼️
Went to the SHOP site where I purchased through, online and ""TOOk""ALL THE TIME - EVEN AFTER BEING THROWN OFF During the chat ?, I KEPT ON AND KEPT ON...
NEVER...BUY THIS.. It will cost you a lot more before you can cancel.
••> That is the very reason I dont use PayPal , at all , any longer.
They scam and send you crap- then, being overseas-> YOU CANNOT GET YOUR MONEY BACK !!
Just NO.
7 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Shona,
We’re truly sorry to hear about your experience — we understand how frustrating that must have been, especially after trying for so long to find a way to cancel.
We want to clarify that subscriptions can be canceled at any time by visiting: https://support.ribboncheckup.com/ This is the official cancellation page.
We also want to assure you that it is not our intention to make cancellations difficult. Subscription details are presented on the payment page prior to purchase, and we’re continuously working to improve both visibility and the overall user experience, including making account management more straightforward.
Our customer support team is doing our best to respond and assist every customer through our active chat and email channels, and we sincerely apologize if your previous attempts did not receive the timely support you expected.
We truly appreciate your persistence in sharing this feedback, and we’re sorry again for the inconvenience this has caused.
Kind regards,
Michelle
PLEASE BE AWARE YOU WILL BE CHARGED…
PLEASE BE AWARE YOU WILL BE CHARGED $19.99 every month for a subscription. It is mentioned when you order your first kit, but like many web and social media sites, it is very easy to miss until you see the charge on your credit card. If you search feedback for Ribbon Checkup, you will see it is one top if not the top customer complaint.
3 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Rob,
Thank you for your feedback — we understand how frustrating unexpected charges can be.
We’d like to clarify that subscription details are presented on the payment page prior to completing a purchase as part of our commitment to transparency. At the same time, we understand that important information can sometimes be overlooked during checkout, and we appreciate you bringing this to our attention. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/.
We sincerely apologize for any confusion or inconvenience and appreciate your feedback as it helps us improve.
Kind regards,
Michelle
.
Don't explain the $19.99 recurring…
Don't explain the $19.99 recurring charge each month. Much cheaper to just go to the doctor. Customer service is horrible. They are ripping people off! I would stay clear of them.
9 December 2025
Unprompted review
Reply from ribboncheckup.com
Hi Brenda,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are clearly presented on the payment page prior to completing a purchase as part of our commitment to transparency. Our customer support team is doing our best to assist every customer as quickly as possible through our active chat and email channels You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/.
We sincerely apologize for any inconvenience this has caused and appreciate your feedback.
Kind regards,
Michelle
.
DO NOT USE It’s a SCAM
DO NOT USE It’s a SCAM
You will be charged if you use 19.99 and it’s not worth the time as it’s not even regulated by the FDA. If you fell into there false advertising FILE a complaint with the Better Business Bureau immediately!!! They should not be selling this product to anyone . Get your money back ASAP and call your local news channel and report them. The more complaints the better results of getting this company shut-down.
2 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Keri,
We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that subscription details are shown on the payment page prior to completing a purchase. At this time, we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. As part of this transition, we are actively developing new and improved test kits designed to better support our customers in tracking and managing their health.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
ITS A SCAM
I've been getting charged 19.99$ every month since I bought a kit. Its a scam. DONT BUY IT. The tests don't even work, as my doctors test had completely different results. They dont tell you after you buy it that it was reoccur a 20$ monthly subscription just to download the app. It doesnt matter if you use the app, have it installed or never even opened it. Once you scan the QR code on your box it starts charging you without telling you.
6 January 2026
Unprompted review
Reply from ribboncheckup.com
Hi Lord,
We’re really sorry to hear about your experience and understand how frustrating this must feel.
Regarding the difference between your results and your doctor’s test — at-home test kits are designed for general wellness tracking and may not always match clinical laboratory results. Variations can happen due to differences in testing methods, sample handling, timing, and the type of analysis performed. For medical decisions, we always recommend relying on your healthcare provider’s evaluation.
We also want to clarify that subscription details are shown on the payment page prior to completing a purchase, and subscriptions are not intended to begin without visibility. We apologize if this was not clear during your experience.
If you are currently subscribed, you can cancel at any time by visiting: https://support.ribboncheckup.com/
.
We sincerely apologize for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
Something isn’t right with this company.
The hidden monthly charge of 19.99 was irritating but even more so when you find out that there is no access to use what you are being charged for within the US. Canceled subscription but I want a refund for my last subscription charge. Is this not fraudulent?
2 April 2026
Unprompted review
Reply from ribboncheckup.com
Hi Tara,
We’re really sorry to hear about your experience and understand your concern.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. We also understand how frustrating it can be to feel like you’re being charged without being able to fully use the service.
If you’ve already canceled your subscription, thank you for taking that step. If you need more assistance, we kindly ask that you reach out to our support team at support@ribboncheckup.com so we can review your account and assist you further.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
Michelle
Hidden fees
Hidden fees, hard to cancel after you see the extra fees, refund is almost impossible to meet the criteria.
31 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Felix,
We’re sorry to hear about your experience and understand your concern regarding billing and cancellations.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
We sincerely apologize for any inconvenience this has caused and appreciate your feedback.
Kind regards,
Michelle
.
Total Scammers
Total Scammers. This is what happens when you make a purchase on Instagram. Service not available. No valid contact info available, neither email or phone number. They keep rebilling you $19.99 every month for nothing. The kit you purchased for $51.00 is also worthless as there is no application available as the company is not in service. In checking with the FDA, there is NO device test kit on the FDA's lists as approved. That would mean that this kit is totally illegal. In fact, there is no contact info on the box or within the contents of the box printed anywhere as required by the FDA.
31 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We’d like to clarify that our live chat and email support channels remain active to assist customers. Subscription details are also presented on the payment page prior to completing a purchase.
You can access your account here: https://test.ribboncheckup.com/
, and you may cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
At this time, our website has limited accessibility as we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. We are currently in the process of developing new test kits.
If you’ve had difficulty reaching us, we sincerely apologize — once we receive your request, our team will make sure to assist you as quickly as possible, including reviewing any billing concerns.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
Company is a joke nothing on the main…
Company is a joke nothing on the main sales page about the subscription and when you contact them or try to cancel no response or explanation.
AVOID THEY ARE A SCAM!!!!!
4 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Den,
We’re really sorry to hear about your experience and understand your frustration.
We want to clarify that subscription details are presented on the payment page prior to completing a purchase. We also want to assure you that our support team is actively responding through chat and email, and we’re here to help with any concerns, including cancellations.
You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
We appreciate your feedback and the opportunity to address your concerns.
Kind regards,
Michelle
I’d give a zero to these scam artists…
I’d give a zero to these scam artists if I could. DO NOT BUY will take money every month you were not aware of and have sent numerous request for cancellation that have been ignored
28 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Rosemarie,
We’re truly sorry to hear about your experience and understand how frustrating this must feel.
Please note that subscriptions can be canceled at any time by visiting: https://support.ribboncheckup.com/
Subscription details are also shown on the payment page for full transparency before completing a purchase.
We sincerely apologize for any inconvenience this has caused and appreciate you bringing this to our attention.
Kind regards,
Michelle
Phone number disconnected and enrolls…
Phone number disconnected and enrolls you in subscription that you cannot cancel !! Then they respond with the BS below with no way to get refunded once you finally figure out how to cancel for a subscription that is worthless and does nothing for you ! How about the entire time we tried contacting you via the disconnected phone number or thru PayPal for a refund on all the deductions you stole ! It’s bad actors like yours that make healthcare worse than it’s ever been!
27 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jo,
We’re sorry for the frustration you’ve experienced.
At this time, we do not offer phone support, but our chat and email support channels are active and available to assist you. You can also cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
.
Please note that subscription details are shown on the payment page prior to completing a purchase for transparency.
We apologize again for the inconvenience and appreciate your feedback.
Kind regards,
Michelle
Disappointing
This has the potential to be a nice health resource, but the lack of information about a required subscription, no app, and a website that provides no product usage information make for a very frustrating experience. Disappointing and a waste of money.
15 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Jill,
Thank you for your feedback, and we’re truly sorry for the frustration you’ve experienced.
We want to clarify that subscription details are shown on the payment page prior to completing a purchase. You can still access your account through our web app here: https://test.ribboncheckup.com/
.
At the moment, our website has limited accessibility as we have discontinued the sale, distribution, and marketing of the Ribbon Checkup At-Home Kit in the United States. Please know that Ribbon Checkup is currently in the process of developing new test kits.
That said, our chat and email support remain active, and our team is here to assist you with any concerns or questions you may have.
We sincerely apologize for the inconvenience and appreciate your understanding during this transition.
Kind regards,
Michelle
Scam. Can't be used without subscription.
Purchased a large quantity of test strips. Then found out that you can't actually use the strips you already paid for unless you continually pay $19.99 per month. So the whole package is a loss. It is advertised as a good way to monitor health on an ongoing basis.
26 March 2026
Unprompted review
Reply from ribboncheckup.com
Hello Jessica,
We’re sorry to hear about your experience and understand how frustrating this situation must be. We sincerely apologize for any confusion regarding the subscription. Please note that the subscription is displayed on the payment page during checkout, though we understand it may sometimes be overlooked.
Regarding your point about ongoing health monitoring, the product was designed to support continuous tracking through the app, which is why a subscription was part of the service. However, we understand how this may not have been as clear as it should have been at the time of purchase, and we truly regret that confusion.
You may also cancel or modify your subscription anytime through this link: https://support.ribboncheckup.com/
Thank you for your feedback—we genuinely appreciate you bringing this to our attention.
Kind regards,
Michelle
THIS IS A SCAM
THIS IS A SCAM!
NOT TRUSTWORTHY!
STEALS MONEY BY REFUSING TO CANCEL!
UNRESPONSIVE, LAZY CUSTOMER SERVICE!
A SCAM FROM START TO FINISH
22 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Sharon,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers.
Please rest assured that our customer support team is available and ready to assist you. You can cancel your subscription at any time by visiting: https://support.ribboncheckup.com/
If you need any further help let us know.
Kind regards,
Michelle
Monthly subscription is dubious
I don’t remember any monthly subscription of $19.99 when I purchased the kit. I thought it was a one time kit. I am not able to find how to unsubscribe on their App or the website. This is very fishy.
19 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Ad,
Thank you for sharing your feedback, and we’re sorry for the confusion and frustration this has caused.
The subscription details are presented during checkout on the payment authorization page prior to completing the purchase. That said, we understand how this may have been overlooked, and we sincerely apologize for any misunderstanding.
Please rest assured that subscriptions can be canceled at any time, and our customer support remains active to assist you. You can reach us at support@ribboncheckup.com or via live chat on our support site, you can also cancel your subscription here https://support.ribboncheckup.com/.
We appreciate you bringing this to our attention and are here to assist.
Kind regards,
Michelle
Crooks I never received kit then had to…
Crooks I never received kit then had to cancel a subscription that I didnt know I had. They refuse to refund my money. Keep blaming on mt credit card company. Stay Away from this company!
25 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi there,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We’d like the opportunity to review your account and look into this matter for you. At the moment, we’re unable to locate your details based on the information provided in the review.
Could you please provide the email address used when placing the order or registering your account? Once we have that, we’ll be able to check your account in our system and assist you further.
Thank you, and we look forward to helping resolve this for you.
Kind regards,
Michelle
Beware: subscription scam
scam. they do not clearly tell you that the initial service signs you up for a $19.95 monthly subscription. Nor, do they communicate any of this information upon email confirmation after your first purchase. Nor do they send you an invoice every month to confirm your monthly subscription as most subscription-based companies use as best practices with their customers. Finally, it's not easy to find how to cancel on their website.
13 March 2026
Unprompted review
Reply from ribboncheckup.com
Hi Randy,
Thank you for sharing your feedback, and we’re sorry for the confusion and frustration this experience has caused.
The subscription details are presented during checkout on the payment authorization page, and email confirmations are automatically sent to the registered email address for each order and subscription charge. That said, we understand how this information may have been overlooked, and we sincerely apologize for any inconvenience this may have caused.
We’re glad to see that your subscription has already been canceled, and there will be no further billing.
To ensure your concerns are fully addressed, we will also reach out to you directly via email to review your account and provide any additional assistance you may need.
Thank you for bringing this to our attention.
Kind regards,
Michelle
This is a Scam- BeWare.
This is a Scam- BeWare.
They post a contact number that doesn’t exist.
I had to cancel my credit card to stop the theft - they continue to charge my credit card fraudulently.
It’s a scam
20 February 2026
Unprompted review
Reply from ribboncheckup.com
Hi Tony,
Thank you for sharing your concerns, and we’re sorry to hear about your experience.
We’d like to clarify that Ribbon Checkup is currently undergoing a transition. Because of this transition, parts of the website and some contact pages may be temporarily unavailable, which may have caused the difficulty you experienced.
However, please rest assured that our customer support remains active and available to assist customers with account concerns. You can reach us directly at support@ribboncheckup.com for faster assistance, or you may use the live chat icon on the website, which is still active.
We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve any concerns.
Kind regards,
Michelle
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