RHP Group Reviews 

As a rhp customer i had some information i needed, and the customer service adviser medina was extremely helpful which made the process really positive

Well done Medins, your representative turned up and we had useful discussions on the communal areas and the painting by Bells

Responded very quickly when I had a problem with my boiler.

Lisa was very helpful and resolved the issue swiftly.

Exceptionally helpful organising and helping at a very stressful time for my 84 year old mother, having lost her husband of 60 years.
The team made my mother’s tenancy succeed as easy and professionally possible.
They actually care. Many thanks.

Thank you very much Lisa to be a responsible customer service .

I honestly cannot fault the service that I received from RHP. The initial lady i spoke to was so helpful, great customer service. The repair was carried out promptly and the workmen were always professional, they knew exactly what to do and what to repair. They kept me informed at all times regarding the repairs.
Happy RHP customer.

Very poor service, I can't believe RHP treat it's residents very badly especially it's older tenants. Since Christmas we have had to wait for RHP staff to come to the house to fix a number of problems I understand it is difficult but when you wait in 3 times and each time a text message is sent to say nobody was in, My dad was practically sitting by the front door and nobody rang the bell one occasion I was also working from home and nobody rang the front front door or even knocked on on the door we have a deliverys on a regular basis and they all managed to find the bell everytime my Dad makes a complaint he gets told RHP are very sorry for the poor service and will resolve the issue of poor service.

We have now received a letter from RHP saying we are in breach of our contract for not letting in the engineer to service the broiler, I would say RHP are in breach of their contract for failure to make any real attempt to make contact other than sending threatening letters, this is the last thing my elderly father who is 84 needs to receive. So please RHP please can you improve your service.

Still waiting for plumber to come out nearly been 2weeks now

Thi is a feedback for RHP, Cleaning and Customer Servive at Alexander Close TW25TB.
The Services provided at Alexander Close, by the actual team: Ms. Karla and Ms Paulina, are the best, so far, in 14 years.
The communal areas: window frames and glasses, doors,walls and even the floor underneath the doormats are clean every week in a very professional, efficient and consistent way.
Professional Service makes the difference and should be valued and recognized.
Thank you for your Professional Service

I had been hitting a dead end with a much needed repair for a long time, then I had a call from Emma. With not much hope left Emma has totally changed it around and I am a happy customer again! Emma has been very understanding and very helpful throughout, always keeping me updated and I am very happy to say my repair is well on the way to being completed! Thank you for all your hard work Emma! :)

Lisa was patient and helpful

lisa was amazing she helped me with everything and I can't be thankful enough she's an absolute credit to rhp

I have been with rhp for 8 and half years now and have never spoken to anybody quite like Sam driver. She has been nothing but understanding, compassionate and amazing with my situation. She is always on the ball and quick with responses.
I will forever be grateful for the way she has helped me. Thank you so much Sam driver !!

John was excellent. He listens, he takes action, he’s a man of his word and he gets things done quickly and efficiently without any fuss. Professional and charming.

When I had my front door realignment last week. He arrived within a few hours on an emergency repair as my front door wouldn’t shut that day when I got home. Thanks.

Great support from the Homeowner team, Legal input was a bit difficult to receive.