Overall, I’m very satisfied with the customer service. I couldn’t download the presets at first, but customer support helped me through it. Super fast response. I love the presets. I still need to pro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well it was dispatched very quickly and arrived on time, packed very securely but I was a little disappointed in the 'free' extras, the single sensor cleaning swab and the digital effects for Light... See more
Company replied
Excellent customer service which is rare these days. Nelzon couldn't have been more helpful. We ordered the wrong lens and he sorted it out straight away for us. Already looking at ordering more produ... See more
Company replied
Never has a company been so quick to react as Retropia. Nelzon saw and responded to an email I sent within a minute after I realized I had placed an order for the same item twice. The second order was... See more
Company replied
Company details
Written by the company
A camera accessory company specialising in unique lenses that give imagery a retro and vintage feel.
Contact info
United States
- support@retro-pia.com
- retro-pia.com
4.3
Excellent
560 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Pretty good customer experience
Pretty good customer experience, helped me through my problem
1 June 2026
Unprompted review
Reply from Retropia®
Hi Philippe,
Thank you so much for your review 💛
We're really glad we could help resolve your issue and make your experience a positive one. Providing quick, helpful support is always our goal.
Thank you again for your support, and don't hesitate to reach out if you ever need anything else.
Reply from Retropia®
Hi Rachel,
Thank you for the lovely review 💛
We're delighted to hear your order arrived quickly and that everything was exactly as expected 😊
Happy customers make our day, and we truly appreciate your support.
I’ve actually had their lins in my…
I’ve actually had their lins in my wishlist for a long time now, and finally decided to go for it. I ended up buying two things. Later that day I realized that I could have bought those two things as a bundle for even cheaper. I emailed them and asked it it would be possible. And within 10 minutes they answered. It was possible :D
Then a week passed and I still hadn’t received a delivery notice, so I emailed them again. And again, very quick to answer and told me they would reach out when they knew where the issue was. I think one or two days passed and they reached out again. Was very apologetic about the wait. The issue was solved (contusion in the adress) and soon after I received the delivery notice :)
Very happy for the great costumer service. Thank you Bradley and Mark for the help.
So far very satisfied, and I haven’t even received tried the product yet
2 June 2026
Unprompted review
Reply from Retropia®
Hi Malou,
Thank you so much for taking the time to share your experience 💛
We're really happy Bradley and Mark were able to help both with updating your order to the bundle pricing and resolving the delivery issue. We always want to make sure our customers feel supported every step of the way.
Your patience and understanding during the address confusion were greatly appreciated, and we're thrilled everything got sorted out in the end.
We hope you love the products once they've arrived, and thank you again for your kind words 😊📸
“Release shutter without lens” issue resolved!
Nelzon helped me find the setting on my Canon Mark ii that was preventing the camera from taking the photo. I thought it wasn’t compatible but we got it figured out quickly! Amazing customer service.
1 June 2026
Unprompted review
Reply from Retropia®
Hi Becca,
Thank you so much for sharing this 💛
We're so glad Nelzon was able to help identify the camera setting and get everything working properly. Those compatibility settings can be tricky sometimes, but we're happy the solution was quick and easy.
We'll be sure to pass your kind words along to Nelzon 😊
Happy shooting!
Nelzon was such a huge help in me being…
Nelzon was such a huge help in me being able to get the lense i was looking at for a while, he was super understanding and very quick at responds to help me out, i really appreciated all he did over the past few days. Pls give him recognition!!
1 June 2026
Unprompted review
Reply from Retropia®
Hi Itzel,
Thank you so much for the wonderful review 💛
We're thrilled Nelzon was able to help you get the lens you've been wanting and make the process smooth along the way. We'll absolutely make sure he receives your recognition—he'll be delighted to hear your feedback 😊
Thank you for your support, and we hope you absolutely love your lens!
Great help from Nelzon
Accidentally ordered the wrong lens mount and they made the fix easy and seamless. So excited to use this lens.
1 June 2026
Unprompted review
Reply from Retropia®
Hi Cyrus,
Thank you for the kind words 💛
Choosing the wrong lens mount happens more often than you might think, so we're really glad we could make the correction process easy and seamless for you.
We can't wait for you to receive your lens and start creating with it 😊📸
I like the effect of the lens and the…
I like the effect of the lens and the everywhere sharpness :)
and also the limits of the lens
1 June 2026
Unprompted review
Reply from Retropia®
Hi Hank,
Thank you for your review 💛
We're so glad you're enjoying the character of the lens! One of the things we love most about these repurposed optics is that their strengths and limitations are all part of what gives them such a unique look and personality.
It's wonderful to hear you're embracing both the effect and the quirks that make the lens special 😊📸
Thank you again for your support.
Retropia Customer Service Unbeatable
I had a Canon camera sitting in a corner for so long, unable to use it because the lens came broken. After seeing Retropia lenses everywhere, I finally decided to order a lens! Liam was much help with figuring out which lens was right for my camera type and answering every question I had. I recently took it on a roadtrip through mountains and national parks in Montana and got the coolest shots ever. Love the Retropia team!
28 March 2026
Unprompted review
Reply from Retropia®
Hi Lei,
This was such a joy to read — thank you so much 💛📸
First of all, we're so happy your Canon camera finally got a second life after sitting on the shelf for so long. There's nothing better than bringing a camera back into the world and creating memories with it again.
We're also thrilled that Liam was able to help you find the right lens and answer all your questions along the way. We'll be sure to pass along your kind words to him 😊
And taking the lens on a road trip through Montana's mountains and national parks sounds absolutely incredible. Those are exactly the kinds of adventures and moments we hope our products get to be part of.
Thank you again for your support and for sharing your experience with us. We're honored to be a small part of your creative journey.
Good customer support
I ordered the wrong lens for my camera and luckily for me Mark from customer support was there to help me.
The help I experienced was more than just awesome. They were very understanding and reasonable. Also a plus is that they replied very fast.
I can really appreciate when a company puts this much effort into making sure their customers are happy and taken care of. So this leaves me no other choice than to leave a 5 star rating.
Would recommend.
28 May 2026
Unprompted review
Reply from Retropia®
Hi Ward,
Thank you so much for the wonderful review 💛
We're really happy Mark was able to help get everything sorted for you. Choosing the wrong lens mount happens more often than you might think, so we always try to make the correction process as easy and stress-free as possible.
Hearing that you felt genuinely supported, understood, and taken care of means a lot to us. We'll make sure your kind words are shared with Mark as well 😊
Thank you again for the recommendation and support. We truly appreciate it and hope you love shooting with your lens 📸✨
Warm regards,
Customer service was very helpful and I…
Customer service was very helpful and I got a super fast answer. Can’t wait to try the lens!
27 May 2026
Unprompted review
Reply from Retropia®
Hi Cassy,
Thank you so much for the kind words 💛
We’re really happy to hear our team could help quickly and make the experience smooth for you 😊
Now comes the exciting part — getting the lens in your hands! We can’t wait for you to try it out and start creating with it 📸✨
Thank you again for the support, and if you ever need anything, we’re always here to help.
Warm regards,
Retropia Team
Fantastic product
Fantastic product, customer service from start to finish has been amazing. Had a little hiccup and the team were incredible!
28 May 2026
Unprompted review
Reply from Retropia®
Hi Mrs P,
Thank you so much for the lovely review 💛
We’re thrilled to hear you’re enjoying the product and that our team was able to help when that little hiccup came up. We know things don’t always go perfectly, but we always want to make sure the support experience does 😊
Your kind words truly mean a lot to us.
Warm regards,
Retropia Team ✨
Affordable and Amazing Quality
Affordable and quick delivery and the quality is insane. In love with my glow filter and the quality of the leather bag I received is top notch.
28 May 2026
Unprompted review
Reply from Retropia®
Hi Luka,
Thank you so much for the amazing feedback 💛📸
We’re delighted to hear you’re loving both the Glow Filter and the leather bag! Knowing that the quality exceeded your expectations is exactly what we hope for.
The combination of beautiful creative tools and everyday practicality is something we care deeply about, so this means a lot to us.
Thank you again for the support, and we hope they continue to inspire your photography ✨
Warm regards,
Retropia Team
The items came in good shape
27 May 2026
Unprompted review
Reply from Retropia®
Hi Ronald,
Thank you for taking the time to leave a review 😊
We're glad to hear your items arrived safely and in good condition. We hope you enjoy using them and that they bring plenty of creative inspiration your way 📸✨
Thank you again for your support.
Warm regards,
Retropia Team 💛
Buy this lens! You won't regret it.
I love the retro vibe in my pics! It adds more character and soul. Recently, I lost interest in photography, but now that I've got the retropia lens, sparks fly! I enjoyed taking pics more than before.
20 May 2026
Unprompted review
Reply from Retropia®
Hi Venalyn,
Wow — this is exactly why we created Retropia 💛📸
Hearing that the lens helped reignite your passion for photography honestly means the world to us. Sometimes all it takes is a different perspective, a little imperfection, and a nostalgic feeling to make photography feel exciting and emotional again.
We love that the lens is helping bring more character and soul into your images — and even more, that it’s bringing back the joy of shooting for you ✨
Thank you so much for the support and for sharing such a meaningful experience with us.
Keep creating magic,
Retropia Team
They have been so helpful and kind
They have been so helpful and kind. I accidentally order the wrong camera mount and was wanting to get an exchange for my order. Nelzon, the one whole helped me made everything as smooth as possible and very easy for me. They are very professional and even gave me updates of the process of my exchange order. But th customer service isn’t hard to deal with and they make it so easy
26 May 2026
Unprompted review
Reply from Retropia®
Hi Charles,
Thank you so much for the thoughtful review 💛
We completely understand how easy it is to accidentally choose the wrong camera mount, so we’re really happy Nelzon could help make the exchange process smooth and stress-free for you 😊
Keeping customers updated and making support feel easy, clear, and human is exactly what we aim for, so hearing this truly means a lot to us. We’ll also make sure Nelzon sees your kind words!
Thank you again for the support, and we hope you absolutely love shooting with the correct lens 📸✨
The products are really worth getting
The products are really worth getting, I’m a beginner and I really enjoyed discovering these small additions to my art.
27 May 2026
Unprompted review
Reply from Retropia®
Hi Casimir,
Thank you so much for sharing this 💛📸
Hearing that Retropia has become part of your creative journey as a beginner honestly means a lot to us. Photography should feel fun, inspiring, and personal — and we’re so happy these small additions helped you discover new ways to express your art 😊
Everyone starts somewhere, and sometimes the smallest tools can completely change how we see and capture the world.
Thank you again for the support, and we can’t wait to see where your creativity takes you ✨
The customer service was amazing minus…
The customer service was amazing minus one interaction that took a bit of time. I am very excited about using the product!
26 May 2026
Unprompted review
Reply from Retropia®
Hi Lucas,
Thank you so much for the honest feedback 💛
We’re really glad to hear you had an overall positive experience with our customer service, and we also appreciate you mentioning the one interaction that took a little longer. Feedback like this genuinely helps us continue improving.
Most of all, we’re excited for you to finally start using the product 😊📸 We hope it brings you tons of fun and creative nostalgic shots.
Thank you again for the support!
Love this brand and the creativity it…
Love this brand and the creativity it brings to capturing photos! This lens has brought back a nostalgic feel and has made it fun to want to shoot outside of my norm. It’s more than a lens it’s a feeling of going back to what images looked like growing up. My teenage son is into photography and being able to capture images of my children in this form has been such a cool experience. For my photography business, it has added character and I will be including “film edits” for customers to purchase separately giving my business value and uniqueness. Customer service was really genuine and gave me that human to human interaction with is needed today. They understood my questions and responded promptly and with care.The interaction was handled both professionally and with care.
26 May 2026
Unprompted review
Reply from Retropia®
Hi Geneva,
Wow — this was incredibly meaningful to read. Thank you so much for taking the time to share such a thoughtful review 💛📸
What you described is exactly the feeling we hoped Retropia would bring back — not just the look of nostalgic images, but the emotion tied to them. Hearing that the lens has inspired you to shoot outside your norm, capture special moments with your children, and even bring new creative value to your photography business honestly means the world to us.
And the fact that your teenage son is also connecting with photography through this style is so special. There’s something beautiful about bridging generations through images that feel timeless and emotional.
We’re also deeply grateful for your kind words about our customer service. Human-to-human interaction and genuine care are incredibly important to us, so hearing that came through in your experience truly means a lot.
Thank you again for your support, creativity, and trust in Retropia ✨
AWESOME Customer Service
A couple things made my experience with Retropia very pleasant and painless. I was clearly and precisely given several options after I realized that I had purchased the wrong Lens for my grandson's camera.
Most important was the GOLD STAR Service I was given by Nelzon! He spent time and effort responding with thoughtfulness and comments ....all in an effort to try make this easier for me. I appreciated his efforts. The refund has already been generated and it's only been ONE Day. Thank you Nelzon!!! Every company should have someone like you representing them!!
23 May 2026
Unprompted review
Reply from Retropia®
Hi Connie,
This honestly made our whole team smile — thank you so much for such a thoughtful review 💛
We completely understand how stressful it can feel when the wrong lens gets ordered, especially when it’s a gift for someone special. We’re so happy Nelzon was able to help make the process feel easy, clear, and reassuring for you every step of the way 😊
We’ll absolutely make sure your kind words are passed along to him — recognition like this truly means a lot.
And hearing that the refund was already resolved within a day is exactly the kind of smooth experience we always strive for.
Thank you again for the kindness and support. Your grandson is lucky to have someone putting so much care into his gift 📸✨
Warmly,
Retropia Team
Retro items worth having in your camera bag.
I have purchased 2 items from retropia, the Orio lens and the flash. I use a Nikon Z9 most of the time and Quite often I like pictures that have a special look, I have the sharpest and the most versatile in the Nikon Z line of lenses, but when I want a special look, I always take the Retropia Oreo lens with me.. Some might say it's a waste of Z9 to put such a lens on it, but I love it .. and normally for a fill in light, the Retropia flash is always in my bag as well.... Small, light does the job very well and the fact it can be recharged by USB C makes it ideal to carry around. Well pleased with both my purchases. I forgot to add .. Something I find really useful is that I can see the result with my Retropia Orio lens straight out of the camera, sure I make some improvements later, but I can immediately see the result on camera screen..
24 April 2026
Unprompted review
Reply from Retropia®
Hi Alain,
Wow — this was such an incredible review to read. Thank you so much 💛📸
Hearing that the Oreo Lens has earned a permanent place in the bag alongside a Nikon Z9 honestly means the world to us. We completely understand what you mean — modern lenses can deliver absolute perfection, but sometimes what makes an image memorable is character, imperfection, and emotion. That’s exactly what we hoped the Retropia lens would bring back.
And we’re so happy the flash has become part of your everyday carry as well 😊 Small, lightweight, rechargeable, and always ready was exactly the vision behind it.
Thank you again for the thoughtful words and support — reviews like this genuinely inspire our whole team.
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