I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good value for price
Good value for price. Some hiccups with the website that prevents me to 5/5 rate - the site needs to be refreshed from time to time to prevent screen lockout, therefore not being able to lookup the stream on the second screen. Apart from that and a bit tricky discord bot management - all good.
28 March 2025
Unprompted review
Reply from Restream
Thanks for the honest feedback and for the love! We totally hear you on the Discord bot quirks. We’re on it and always working to smooth things out. We are glad the value still shines through. We appreciate you streaming with us!
~ Anya, Product Marketing
It is user friendly with the small…
It is user friendly with the small experience i have i was able to get a basic stream within 20 minutes. will fine tune to my needs after first broadcast. More to follow
25 March 2025
Unprompted review
Reply from Restream
That’s awesome to hear — getting up and running in 20 minutes is a win! Can’t wait to see how you fine-tune things. We’re here if you need anything along the way. Keep us posted!
~ Anya, Product Marketing
Constantly breaking
Constantly breaking. Disconnects with Kick and Twitch. The support are useless. Do not waste your money here.
21 March 2025
Unprompted review
Reply from Restream
I’m really sorry to hear you’ve been running into issues with Kick and Twitch — we know how frustrating it is when a stream disconnects.
Kick is currently experiencing a temporary outage, which might explain what you’ve experienced. Our team is in touch with them, and we’re hopeful things will be resolved soon.
I don’t have access to your support conversation, but if you’d like to reopen your ticket and mention Anya from Marketing, I’d be happy to take a look and see how we can make things right for you.
Thanks again for sharing your feedback. We're here to support creators and are always working to improve.
~Anya, Marketing Director
Pretty good, except...
Pretty good, except...
I use obs to stream to youtube and rumble and when I click "Update Titles" it used to update both youtube and rumble title and descriptions and what not, but now it only does the youtube one. Plus there's no way to upload a thumbnail for rumble, or add tags, or do categories.
21 March 2025
Unprompted review
Reply from Restream
Thanks so much for sharing this — we really appreciate you taking the time to flag the issue with updating titles on Rumble. We’re working on fixing it as soon as possible.
Right now, thumbnails, tags, and categories aren’t supported for Rumble, but the category setting is on our roadmap — so stay tuned!
If you ever spot anything else, our 24/7 live support is just a click away. We’re always happy to help.
Thanks again for streaming with us and for your thoughtful feedback — it truly helps us keep improving. 💛
~Anya, Product Marketing
Reply from Restream
Thanks for the note! Sounds like something might not have gone as expected — if you ever run into trouble, our 24/7 live support team is here to help. We'd love to make sure you’ve got everything you need to stream smoothly.
~ Anya, Product Marketing
Reply from Restream
Thank you so much. We are happy to hear it!
Good and professional platform
Good and professional platform, good luck
19 March 2025
Unprompted review
Reply from Restream
Thanks for your kind words! This means a lot to our team!
I love restream
I love restream. I used streamyard for a while but didn't have nearly the capability and easefulness as restream. I am a FAN!
3 March 2025
Unprompted review
Reply from Restream
Thank you so much for sharing your experience. Feedback like this inspires us every day. Let us know if you need anything—we are also your biggest fans! 💜
allow me to stream easilly on mobile…
It allow me to stream easilly on mobile phone which is n'est for me
1 March 2025
Unprompted review
Reply from Restream
Thank you so much for your kind words. We'll keep improving our mobile experience to make things even easier for you.
Simple and free tool
Simple and free tool
I'm using Restream to do live broadcasts on Linkedin and Youtube and I have to say that I'm very impressed by its simplicity and flexibility.
It's also free which gives the tool an extra edge
18 February 2025
Unprompted review
Reply from Restream
That's amazing to hear! Thanks for your review—it means a lot to our team. We’re all about simplicity and flexibility. Happy streaming! 🚀
~ Anya, Product Marketing
I have been trying since May 2024 to…
I have been trying since May 2024 to cancel my subscription. I emailed someone named Alex in the billing department with the information they requested to find my account. Then they ghosted me and are still charging my account. I submitted a complaint to the Better Business Bureau and called my bank to block further charges.
1 May 2024
Unprompted review
Reply from Restream
I’m truly sorry about this issue with canceling your subscription and getting a refund. That’s not the experience we want for anyone, and I completely understand how frustrating that must have been.
When you reached out in May, we tried to follow up after asking for some info to find your account. It seems there was some confusion in the emails, and we couldn’t locate your account at the time. That’s on us for not making it easier to sort out.
I’ve canceled your plan and processed a full refund for all charges since May. You won’t have any more issues going forward.
Thanks for bringing this to our attention. We know we have work to do to ensure situations like this don’t happen again.
Hopefully, we’ll get a chance to serve you better in the future. If anything else comes up, I’m here to help.
~Anya, Product Marketing Director.
Probably the most useless service our…
Probably the most useless service our company has ever used. All of a sudden (as fully paying customer 49 dollars a month for professional) all feaures dissappeared as we where about to send with external guests. And the Client service came back with "wait 5 days for support". DO NOT USE THIS SERVICE - they are amateaurs and the do not even pretend to take responsibility.
3 December 2024
Unprompted review
Reply from Restream
Thanks for sharing your feedback. I’m really sorry about the issue with the recordings you faced, especially right before going live with guests. I know how frustrating that must have been and how critical timing is when you have an important event.
On top of that, there was, unfortunately, some confusion with billing on our end when handling your support request. That mix-up made things worse, and I apologize for that. The issue has since been resolved, and we’re improving how we handle urgent situations to avoid this happening again.
I’d love to offer you some Restream credits to hopefully make up for the experience. You can reach out to our support team and mention my name. We’d really like the chance to support your next livestream and prove that we can do better.
Thanks again for your patience, and I’m here if you have any other concerns.
~Anya, Product Marketing Director.
No customer support
They don't have any customer support to handle issues. The chat is useless and they leave you frustrated without any resolve to getting your billing fixed (they've been charging me twice a month) and help with streaming issues.
17 November 2024
Unprompted review
Reply from Restream
Thanks for your feedback. I’m really sorry that your experience with support left you feeling frustrated. That’s definitely not what we aim for, and I apologize for the inconvenience.
I took a look at your case and saw that our team worked with you on Nov 17th to resolve the billing issue related to the pro-rated plan change. Colin, our support rep, helped cancel the higher plan and return your account to the standard plan. It looks like the conversation was rated positively. I'm glad we were ultimately able to sort things out.
We’re here if you ever need more support with your streaming or account in the future.
~Anya, Product Marketing Director
can you use restream for 24/7…
can you use restream for 24/7 livestreams?
1 November 2024
Unprompted review
Reply from Restream
Yes, you can! You can schedule and loop long videos to achieve up to 48 hours of uninterrupted streaming with our Business Plan. For true 24/7 "set-it-and-forget-it" live streams, you'll need to speak with our Sales team to explore a custom plan.
You can start the conversation at https://restream.io/pricing Contact Us.
DISHONEST Business. Software doesn't work.
WARNING #1: Software doesn't work for TikTok Live as it requires a stream key and even when entered - still doesn't work.
WARNING #2: I tried to cancel my subscription, but my card was charged again the next month. Untransparent cancellation process.
Contacted billing support to try to amicably solve the issue as I did not log into my account AT ALL during the "subscription" period, but was told it was a non-refundable charge.
Dishonest business. Beware.
7 September 2024
Unprompted review
Reply from Restream
Thank you for your candid feedback. We're sorry to hear about your experience.
Regarding TikTok Live, you’re correct – it requires you to enter the RTMP key manually before streaming. We're actively working on improving this integration to make it easier.
We apologize for any confusion regarding your refund. We tried to reach out through Trustpilot but didn’t receive a response. Please contact our support team directly, and we’ll ensure it's resolved. We're committed to honesty and transparency and want to make this right for you.
~ Anya, Product Marketing Director
This is the best streaming platform…
This is the best streaming platform I've used. Tried others and did t have any luck doing what I wanted.
1 June 2024
Reply from Restream
Thank you for your incredibly kind words. This means a lot to our team. We want to continue the best platform you've used, so please get in touch with us if you need any help, tips, or support. Thanks for streaming with us.
- Anya
Live streaming sound is cutting off
Restreaming is great with the videos, but recently the sound is cutting off in live streaming and this is annoying. Is there a solution?
9 December 2023
Unprompted review
Reply from Restream
Thank you for your feedback; we're glad the videos are working great for you. We're sorry to hear about the sound cutting off during live streaming. Good sound quality involves various factors, from microphones to your overall setup and audio sync.
We'd love to investigate and resolve this for you. Could you please reach out to our 24/7 support team? We're confident we can find a solution.
- Anya, Director of Product Marketing
One of the best tech companies I've ever worked with
I have used Restream for years, and I quite honestly don't know of another tech company as innovative and service-oriented. I could be mid-stream or have a few questions in the middle of the night, and their tech team is responsive and always points me in the right direction. Plus, the support team is kind and treats every stream as if it's their own.
I have tried a few other companies but keep returning: high quality, high performance, high stability, and top-tier support.
If you have any issues (which are far and few between), reach out to support. They are rock solid.
10 June 2024
Unprompted review
Reply from Restream
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Restream over the years. Our team works hard to provide top-notch service and support, and it means a lot to know it's appreciated.
We're here for you 24/7, ready to help with any questions or issues, big or small. It's wonderful to know our efforts make a difference for you. Thanks for sticking with us – we're grateful to have you in our community!
- Anya
fix the delay of the stream to the…
fix the delay of the stream to the platforms that we stream on if you say no more then 2 sec then it should not be 5 mins or more.
10 June 2024
Reply from Restream
Thank you for sharing your experience. We are genuinely sorry Restream did not work for you as expected. While we could not confirm a 5-minute delay in streams as we investigated this case, we value your feedback.
Our dev team's key priority is reducing stream delays. If you ever need help, feel free to contact our Support team. We'd love to look into your setup further and recommend the best settings for minimal latency.
- Anya, Product Marketing
It makes broadcasting to YouTube
It makes broadcasting to YouTube, and Facebook easy and efficient
2 June 2024
Reply from Restream
Thank you for a great review and for streaming with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.