Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently praise the exceptional quality of the vintage furniture, noting that pieces match the website photos perfectly and arrive in wonderful condition. Buyers frequently highlight the helpful, courteous staff and smooth coordination from purchase until the items are carefully placed inside their homes. However, some people mentioned occasional issues with logistics and transport. A few reviewers experienced difficulties with complex packaging materials that were hard to remove or noticed lingering strong fumes from the finishes. Despite these isolated delivery and unpacking hurdles, the general sentiment remains overwhelmingly positive regarding the overall service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful items... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and efficient arrivals.... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautifully restored furniture and... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members and delivery personnel as... See more

Service

Users describe positive interactions with service, highlighting exceptional and friendly support from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

Beautifully restored furniture. Charles and Richard were so helpful when we went to view the items in advance of purchasing. Everything was delivered with care and to specific rooms. Really delighted... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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4.9

All reviews

(1,672)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with companty

Great experience with companty. Product wrapped really well, hoever delivery did let it down. Dropped off at neighbours house in their driveway even though we were home, no call to us or even letting the neighbout know it was there.

3 July 2026
Rated 5 out of 5 stars

Lovely furniture, great prices…

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of all, everyone that I dealt with was friendly and polite. I am so happy with the 2 items of furniture I purchased as they are restored to a high standard, fit perfectly and it is nice to have been able to give an old item a new home.

1 June 2026
Rated 5 out of 5 stars

Love my dresser

Love my dresser! Delivery was very good, everything was carried carefully in for me and placed where I asked it to be put. Very straight forward from beginning to end, thank you.

1 June 2026
Rated 3 out of 5 stars

Lovely pieces, extremely poor customer service

The pieces were lovely. However, packing tape was applied directly to the furniture - leaving a big sticky mess which stripped off a very visible part of the finish. The response from the company was unprofessional and indifferent, showing no action to apologise or to remedy the damage caused.

6 May 2026
Restored Furniture logo

Reply from Restored Furniture

Hi,
Thank you for your honest feedback. We are sorry that you were unhappy with our using text message to communicate with you when we were unable to reach you by phone to discuss the damage that was caused by the poor packaging of the furniture. We have updated and clarified our communication policy to make sure this does not happen in future.

Please also accept our apologies that we came across as indifferent in our communication - this was not at all our heart or intent. We have reached out to you again via email to see what we can do about rectifying the damage to the finish of your item.
Thanks,
Restored Furniture

Rated 5 out of 5 stars

Dresser is beautiful

Dresser exactly what we were looking for. The restoration is perfect. Delivery was on time, very courteous Delivery man. Couldn't have been better.

6 May 2026

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