Restored Furniture Reviews 1,650

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company, frequently returning for more purchases due to their satisfaction with the products and service. Customers consistently praise the quality of the restored furniture, noting that items are expertly done and often exceed expectations, looking beautiful and fitting well into their homes. The delivery service is highly regarded for its efficiency, promptness, and the helpfulness of the staff, who are described as polite, kind, and careful with both the furniture and customers' homes. However, some customers experienced minor issues such as late deliveries or items being damaged in transit, though the company was responsive in addressing these concerns. A few other people also felt that the packaging could be improved for easier recycling and noted strong fumes from restoration materials, suggesting the use of non-toxic alternatives. Additionally, some reviewers mentioned discrepancies between advertised materials and the actual composition of the furniture, and one customer reported packing tape damaging the finish.

What people talk about most

Product

Consumers are delighted with the product quality, often describing items as magnificent, beautiful, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the magnificent and beautiful... See more

Delivery service

Users describe positive interactions with delivery service, highlighting excellent communication and timely... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and courtesy.... See more

Service

People report positive experiences with service, often highlighting the helpfulness and courtesy of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Restored supply great quality furniture at very good prices and are doing a wonderful job as a charitable business. We were so happy with our first purchase we've gone back twice more for furniture, a... See more

Rated 5 out of 5 stars

Restored Furniture collected several items of donated furniture today. They kept in touch, came when promised and took great care of our house and furniture when collecting. They were very appreciativ... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Lovely furniture, great prices…

There were lots of lovely pieces of furniture to chose from, plenty of images and the dimensions were accurate. Communication to arrange the delivery, via email and telephone, was clear. And best of all, everyone that I dealt with was friendly and polite. I am so happy with the 2 items of furniture I purchased as they are restored to a high standard, fit perfectly and it is nice to have been able to give an old item a new home.

1 June 2026
Rated 5 out of 5 stars

Love my dresser

Love my dresser! Delivery was very good, everything was carried carefully in for me and placed where I asked it to be put. Very straight forward from beginning to end, thank you.

1 June 2026
Rated 3 out of 5 stars

Lovely pieces, extremely poor customer service

The pieces were lovely. However, packing tape was applied directly to the furniture - leaving a big sticky mess which stripped off a very visible part of the finish. The response from the company was unprofessional and indifferent, showing no action to apologise or to remedy the damage caused.

6 May 2026
Restored Furniture logo

Reply from Restored Furniture

Hi,
Thank you for your honest feedback. We are sorry that you were unhappy with our using text message to communicate with you when we were unable to reach you by phone to discuss the damage that was caused by the poor packaging of the furniture. We have updated and clarified our communication policy to make sure this does not happen in future.

Please also accept our apologies that we came across as indifferent in our communication - this was not at all our heart or intent. We have reached out to you again via email to see what we can do about rectifying the damage to the finish of your item.
Thanks,
Restored Furniture

Rated 5 out of 5 stars

Dresser is beautiful

Dresser exactly what we were looking for. The restoration is perfect. Delivery was on time, very courteous Delivery man. Couldn't have been better.

6 May 2026

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