ResMed Healthcare Deutschland Reviews 251

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Poor durability & shocking technical support Product (Resmed Airsense 10 Elite) performance is excellent, but durability is poor. Fan motor became very noise after only 30 months of use. Devi... See more

Rated 5 out of 5 stars

Cedric was great, responded to an email after sending many others and trying to call all around Berlin. He responded in 30 minutes and got me in same day and was excellent. So thankful.

Company replied

Rated 4 out of 5 stars

I love the small size, light weight, and packability of my mini but I find the headgear bulky, large and uncomfortable. Also, it’s inconvenient that it doesn’t use the same cushions as my regular ResM... See more

Rated 1 out of 5 stars

What customer service!!! After filling out a page of information they finally gave me an 800 number. Then after multiple prompts they told me to fill out the form again. So a constantly revolving bloc... See more

Company details

  1. Medical Equipment Manufacturer
  2. Medical Equipment Supplier
  3. Medical Technology Manufacturer

Written by the company

ResMed ist ein weltweit führendes Unternehmen für digitale Gesundheit und cloudbasierte medizinische Geräte, die Menschen in mehr als 140 Ländern helfen, besser zu schlafen, zu atmen und zu leben. ResMed ist Vorreiter in der Entwicklung innovativer Lösungen, die Patienten eine Behandlung in ihrer vertrauten Umgebung ermöglichen, so dass sie ein gesünderes Leben mit einer höheren Lebensqualität führen können. Wir wollen den Paradigmenwechsel im Gesundheitswesen aktiv mitgestalten und patientenorientierte Lösungen zum Management von chronischen respiratorischen Erkrankungen und schlafbezogenen Atmungsstörungen entwickeln. ResMed hat sich zum Ziel gesetzt, die Versorgung von Patienten mit Schlafapnoe und COPD zu revolutionieren. Dabei liegt ein klarer Fokus auf dem sinnvollen Einsatz der Möglichkeiten der Digitalisierung. Die Vision von ResMed ist es, Menschen zu befähigen, ein gesünderes Leben mit mehr Lebensqualität in ihrer häuslichen Umgebung zu führen. Dabei wollen wir ganzheitlich unterstützen: von der ersten Diagnose bis hin zur langfristigen Therapiebegleitung. ResMed hat sich ganz auf eine optimale Betreuung von Patienten ausgerichtet, denn ResMed hat Zugang zu qualitativ hochwertiger Versorgung und Therapiebegleitung – bei gleichzeitig fairen Konditionen für die Krankenversicherungen. Unsere digitalen Gesundheitstechnologien sowie unsere cloudbasierten medizinischen Geräte verändern die Versorgung von Menschen mit Schlafapnoe, COPD und anderen chronischen Krankheiten. Unsere umfassenden Softwareplattformen für den ambulanten Bereich unterstützen Fachkräfte und Pflegekräfte, die Menschen zu Hause oder in Pflegeeinrichtungen helfen, gesund zu bleiben. Indem wir eine bessere Versorgung ermöglichen, verbessern wir die Lebensqualität, reduzieren die Auswirkungen chronischer Krankheiten und senken die Kosten für Verbraucher und Gesundheitssysteme in mehr als 140 Ländern.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

251 reviews

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Replied to 64% of negative reviews

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Rated 4 out of 5 stars

Need more mask choices!

I use my “mini” for camping and travel... I enjoy using it and it gives me flexibility. However, the limited number of masks that I can use is frustrating...”Mini” users need more options for masks...I use a Resmed P30i mask with myResmed S10 machine at home, but am limited to the P10 w/Mini...Help!

18 March 2021
Unprompted review
Rated 4 out of 5 stars

Small but uncomfortable mask

I love the small size, light weight, and packability of my mini but I find the headgear bulky, large and uncomfortable. Also, it’s inconvenient that it doesn’t use the same cushions as my regular ResMed CPAP (N-10). My pulmonologist says he hears those comments often! However it will allow me to go camping with my grandkids when combined with a battery pack. It is also a good backup for power outages.

18 March 2021
Unprompted review
Rated 4 out of 5 stars

Great, but not used much in 2020

I haven’t been using it much since there was no traveling during the pandemic. I got it specifically for business travel and when I did use it the performance was powerful for such a compact machine.

18 March 2021
Unprompted review
Rated 2 out of 5 stars

A Decent Machine with Bad execution surrounding it in every direction

Biggest gripe by far is the lack of integration between the air mini and the standard resmed Airsense. They require different software and they DO NOT share data. This is just dumb, there is nothing else to say about it, lazy and sloppy on ResMed's part. Second the AC adapter makes the unit much bigger than it needs to be. Many people have high power USB C devices now, how about a USB C adapter, there is a car adapter already. I think they enjoy making customers buy overly expensive batteries. Lastly the carry bag for the thing is about 33% bigger than it needs to be making it far less than packable. I mean why? This is supposed to be a small travel device I don't want a mini briefcase to cary it in!! Compact compact compact.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Great solution for my needs

The ResMed Mini is a great addition to my health/sleep care. Whether I'm travelling for work or fun, it's much easier to stay consistent with my sleep care without the larger machine. The ResMed mini is much more portable and still effective for my needs.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

easy traveller

I have used my air mini on airplanes, on sleeper trains, and on cruise ships. It packs easily inside my carry-on for both long and short trips. Stays in my suitcase when I am not traveling. I put it in the open drawer next to my side of the bed. It stays safe and I can store it there unplugged during the day...out of sight. I used to use my regular res med in it's suitcase. Recently got a small commercial hose cleaner/sanitizer so I can do this task in transit. Now I'm ready to go, and go, and go!

18 March 2021
Unprompted review
Rated 3 out of 5 stars

ResMed AirMini Review

I generally love the ResMed AirMini. Works great and is exactly what I need when I travel. Only reason I don't give it 5 stars is the lack of integration with my full size ResMed device forcing me to use 2 iPhone apps and have my sleep data and stats in two different places. I suspect medical device / regulatory reasons for this but as a customer I expect ResMed to fix this and deliver the ultimate / unified experience that I know they can!

18 March 2021
Unprompted review
Rated 5 out of 5 stars

I love my mini

I love my mini. It makes traveling so much easier. It’s so much smaller to pack and no water is needed. One the best purchases ever! Five stars!⭐️⭐️⭐️⭐️⭐️

18 March 2021
Unprompted review
Rated 5 out of 5 stars

My Resmed machine

This is a great little machine. I take it with me on all of my travel. It is a pleasure not to have to carry my BIG machine that I have at home. I recommend this unit for travel.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Happy AirMini customer.

I bought the AirMini out of pocket. I am very satisfied with the purchase. With it, I no longer have to lug my AirCurve with me when I travel. In addition, I don't have to try to find a source of distilled water either.

18 March 2021
Unprompted review
Rated 3 out of 5 stars

Small size for traveling

Small size for traveling. I would use a full size machine for home use with a water reservoir. Only negative is your are restricted to only 2 masks. The masks that do fit the mini-air are not comfortable. I question if limiting me to only 2 masks is really necessary or are they doing so to sell their own masks.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Game Changer for Travel

The Air Mini has been a game changer for travel. My every-day CPAP never traveled with me because it was too bulky, so neither my wife nor I would get a good night's sleep.

My only complaint is that it is a bit loud for me. The machine itself is very quiet, but at the junction where the HumidX cartridge is there is the dreaded "Darth Vader" breathing sound. To combat that, I just use a "white noise" app on my phone and place it next to the Air Mini. All good.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Great Investment

When I travel or go to my boat for the weekends the ResMed Mini is absolutely perfect. No water to refill the machine and is small to travel with. Best investment I have made!

18 March 2021
Unprompted review
Rated 1 out of 5 stars

Unethical

Honestly the most pretentious and disingenuous business I've ever dealt with, using the health pandemic for not making timely refunds, this company and its business ethics are corrupt. Do not use them.

26 January 2021
Rated 1 out of 5 stars

My resmed machine s9h5i is rancid after…

My resmed machine s9h5i is rancid after 1 day!!! Such a shame that on excellent motor can have a humidifier with so many germ traps. Other models really don't have these issues. I can literally see worms of bacteria floating i the water after 1 day. DiSGUSTING! Imagine what this thing is forcing into your.lungs. poor design!!!

3 January 2021
Unprompted review
Rated 2 out of 5 stars

poor on spare parts

I have two red med machines which work well. Recently I tried to buy a spare part for the tubing (AirMini P10 mask air outlet part). After contacting resmed they told me that, rather than selling it to me or sending me the part, they can only apologise for not selling it in Europe and that I must buy the whole mask and accessories at more than £150 or buy from USA with the extra cost, risk etc that that involves. Shame that an otherwise good product is let down in this way.

7 September 2020
Unprompted review
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