My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good product and great service
16 April 2023
Reply from ResMed
Hi Jennifer,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Hue
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients.. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Graeme,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
I still have to receive the items
I still have to receive the items. And the customer service online is horrible.
6 May 2023
Reply from ResMed
Hi Glen,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Sue!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
great comms and delivery
4 May 2023
Reply from ResMed
Hi Hugh,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Prompt delivery and efficient service.
12 April 2023
Reply from ResMed
Hi Kerin,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Good thing I didn't pay extra for quick…
Good thing I didn't pay extra for quick delivery. But wait I did?
4 May 2023
Reply from ResMed
Hello Donna,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
This has been a terrible experence
This has been a terrible experence
Just getting an appointment after sending first forms was a nightmare
4 May 2023
Reply from ResMed
Hi David,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback when we don't. W
We are so sorry to hear of your negative experience. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Cleveland CPAP excellence
The service instore at Cleveland was friendly professional and relevant to my query
10 April 2023
Reply from ResMed
Hi Helen!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Communication was poor
Communication was poor. Particularly on replacement mask and filters so would not take this option again.
13 April 2023
Reply from ResMed
Hello AP,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Several parts required where…
Several parts required where unavailable for a couple of weeks.My machine had to go in for a second time in a year and I was warned that the heat pad issue might be charged back to me if it was deemed my negligence.I reacted to this and was disappointed as I carry out the regular maintenance requirements.I also think the prices for parts are very high.
12 April 2023
Reply from ResMed
Hi Steven,
Thank you for taking the time to share your experience with us. We’re known to get things right, and appreciate getting honest customer feedback. We’ll be sure to pass on the feedback on for improvement and we hope to see you again. Please contact us on info@resmed.com.au if there is anything else we can further assist with.
Sleep well,
ResMed Australia
Easy to use website
Easy to use website
The website is easy to use and the products I was looking for were available and easy to find
12 April 2023
Reply from ResMed
Hi Eileen,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Excellent service and knowledge
Excellent service and knowledge, was a pleasure to purchase from them
3 May 2023
Reply from ResMed
Hi Wayne,
We are so thrilled to hear of your easy, helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
Purchase was efficient and quick
12 April 2023
Reply from ResMed
Hi Maxine,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
The quality of the machine is reliable
The quality of the machine is reliable. The new mask is working better not making mark of the face.
2 May 2023
Reply from ResMed
Hi Alexandra,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Staff are very helpful and and the prices are extremely low compare to everyone else
Staff are very helpful and understanding to your needs.
The prices are extremely excellent compare to everyone else.
I had to buy new air hose so I bought one from head office because they weren’t available in my area then my mask broke so I went down to the nearest ResMed shop and they listen to my needs .
They explained to me that I could have bundle of goods which includes of a hose, mask, water-tank and everything else that I needed for a low price of $6.50 a week which save me over $120. if I bought them individually, and over $300 if I bought it from the nearest competitor.
They give me a full refund of heated hose that already purchased. You can’t complain about that.
They were just brilliant.
2 May 2023
Reply from ResMed
Hi Donald,
We are so thrilled to hear of your easy, helpful experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
It took 4 weeks to fill the order and…
It took 4 weeks to fill the order and it was a piece of medical equipment I needed urgently.
22 April 2023
Reply from ResMed
Hello David,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Great company and amazing CPAP products.
10 April 2023
Reply from ResMed
Hi Alain!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Prompt delivery
2 May 2023
Reply from ResMed
Hi Owen,
We are so thrilled to hear of your easy, prompt experience with our team. We take pride in our customer service and satisfaction- thank you so much for sharing this fantastic review! We look forward to seeing you again in future.
Sleep well,
ResMed Australia
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