We've ordered live insects from reptiles by post quite a few times now for our bearded dragon and we've always received them in good time and always received exactly what we ordered. We would happily... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Set up a recuring delivery to feed my reptiles, has been a few months now and always comes on time, bugs are in good condition and to size. Will take their word on the numbers as haven't counted :-)... See more
Company replied
Speedy turnaround DPD messed up and delivered a day late but that’s not your fault, grubs are bigger than I thought they would be but it’s fine my T took one straight away, will be ordering from you g... See more
Company replied
A quality service. I have ordered live insects from Reptiles by Post before and the products have always been good quality and reasonably priced. Delivery is prompt and the insects are packaged in sen... See more
Company replied
Company details
Written by the company
Reptiles by Post is a trusted small family-run business specialising in providing high-quality fresh livefoods, frozen foods and everyday reptile supplies. Whether you're a first-time reptile keeper or a seasoned enthusiast, we are dedicated to providing everything you need to keep your animals happy and healthy. We carefully hand pack all of our orders and offer delivery from trusted couriers like DPD & Royal Mail to ensure they arrive safely and on time. Customer satisfaction is our top priority; we pride ourselves on offering expert advice, fast and reliable delivery time scales, and top-tier live and frozen foods.
Reptile Livefoods
Written by the company
- Always Fresh, Always High Quality
- We ship only the best livefoods, which are guaranteed to arrive in excellent condition from as little as £1.99 a tub!
Our Livefood Promise
Guaranteed to arrive alive!
We guarantee that all live food will arrive in excellent condition, as specified in the product description. To ensure you receive the correct quantity, we intentionally pack extra into each tub.
While rare, if you receive any insects that do not meet our high standards, simply contact us with a photo of the affected items. We are committed to resolving any issues promptly and ensuring your complete satisfaction.
Contact info
United Kingdom
- info@reptilesbypost.com
- reptilesbypost.com
Fresh, High Quality Livefoods
4.7
Excellent
2K reviews
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time using this service and they…
First time using this service and they turned up in great condition will be using again lizards are happy so am i
16 April 2026
Reply from Reptiles By Post
Thank You
Didn't take long to arrive I feed my…
Didn't take long to arrive I feed my rankin dragon crickets even though there diet should consist of veg he doesn't like veg so he only eats crickets the only thing not sure about is how much I should be giving them.
15 April 2026
Reply from Reptiles By Post
Thank you, Lindsay. If you ever have any questions about the food or care, feel free to drop us an email on info@reptilesbypost.com so we can advise!
Quite a lot of dead bugs in my order
Quite a lot of dead bugs in my order and the box was very damaged when it arrived other than that it was good
16 April 2026
Reply from Reptiles By Post
Hi Maddison, really sorry to hear there were some dead bugs in your order. We do have a live on arrival guarantee, so if you'd like to email us at info@reptilesbypost.com we should be able to get something sorted for you!
Such helpful people
Such helpful people, nothing was too much trouble even giving advice, million percent the only place I'll go to xxx
15 April 2026
Reply from Reptiles By Post
Thank You, Annie
Great value for money
Ordered and came in 2 days. Fantastic value for money and they are fresh. Amazing that I can also put it on a reoccurring order so once set up it’s hassle free and I don’t need to know worry about live food. Thank you
16 April 2026
Reply from Reptiles By Post
Thank You, Jamie
Reply from Reptiles By Post
Thank You, Helen
Reply from Reptiles By Post
Thank You, Kim
Excellent service again from reptiles…
Excellent service again from reptiles buy post i ordered some mice for my snakes and they came still frozen which is fantastic and in excellent condition very well packaged with ice packs and the mice in excellent condition and very good quality to keep my snakes healthy while there growing top marks reptiles buy post amazing service
15 April 2026
Reply from Reptiles By Post
Thank You
Brilliant service
Brilliant service. Ordered turtle food pellets and they arrived in perfect condition. Delivery was impressively fast — ordered Monday, arrived Tuesday. Great packaging, excellent price, and my turtles are loving it. Will definitely order again
15 April 2026
Reply from Reptiles By Post
Thank You, Jose
Reply from Reptiles By Post
Thank You, Phil
Brilliant lively locust great price and…
Brilliant lively locust great price and speedy delivery
7 April 2026
Reply from Reptiles By Post
Thank You, Richard
My order was dead
16 April 2026
Reply from Reptiles By Post
Hi Stephen, really sorry to hear this. Can't see any messages from you on our system, so if you'd like to email us at info@reptilesbypost.com we would love the opportunity to put this right for you. Thanks.
Happy …
Very happy with the delivery service and the health of live food ordering was easy and service brilliant
14 April 2026
Reply from Reptiles By Post
Thank You, Mandy
Always excelent and super helpful
Always excelent and super helpful. The website is well designed and the delivery is always prompt.
13 April 2026
Reply from Reptiles By Post
Thank You, Jackie
Great service
Great service, quick delivery, all alive and healthy. Will be using this business from now on. Thanks 5*
7 April 2026
Reply from Reptiles By Post
Thank You, Rachel
Perfect!
Perfect! Quick delivery and packaged well! Not 1 dead Dubia!! Will be buying from you in future no more trips to pets at home.
14 April 2026
Reply from Reptiles By Post
Thank You
Brilliant little company!
Brilliant little company and great
Service.
Highly recommended for all your reptile needs
13 April 2026
Reply from Reptiles By Post
Thank You, Mark
Great Company to deal with but pity…
Great Company to deal with but pity about the shipping company they use!!
13 April 2026
Reply from Reptiles By Post
Thank You, Brian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.