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Reposit Reviews 

2,663
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 992 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the user experience to be straightforward, simple, and easy to use, making the process of moving less stressful. Many appreciated the service as a useful and excellent alternative to traditional deposits, helping with financial pressure. The staff and team members received high praise for being considerate, helpful, sympathetic, and providing prompt support and excellent communication. However, some customers also noted concerns regarding payment processes, including unexpected deductions or difficulties with automatic payments. A few other people also felt that customer service could be challenging, citing issues with communication, difficulty reaching support, or receiving confusing messages.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting it as easy, quick, and... See more

Service

People report positive experiences with service, often highlighting its ease of use, efficiency, and... See more

Payment

Clients share ambiguous opinions on payment, with some finding the online payment process easy and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more

Rated 5 out of 5 stars

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more

Company replied

Rated 5 out of 5 stars

Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more

Company replied

Rated 5 out of 5 stars

The team at Reposit has been very considerate and helpful and most important of all , they have been very sympathetic to my case. I was very nervous and uncertain with this scheme and not sure I will... See more


Company details

  1. Insurance Agency

About Reposit

Written by the company

Reposit is the UK's best deposit alternative provider.

We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.

We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.

As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.

Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.

Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.

Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.

*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants

Contact info

Goodbye, tenancy deposits

Say hello to Reposit, the smart alternative to cash deposits

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,663)

915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

what a weird company

no issues with the actual service but it's a completely unnecessary service that essentially allows landlords to make you choose between an absurdly high refundable deposit which becomes impractical or a lower, non-refundable deposit. making money off grifting renters.

23 June 2026
Reposit logo

Reply from Reposit

Hi Arav,

Thank you for taking the time to share your feedback.

We're pleased to hear you didn't experience any issues with the service itself, although we're sorry to hear you feel this way about the product.

Reposit is designed to provide an alternative to a traditional cash deposit, helping reduce the upfront cost of moving for tenants while still giving landlords confidence to let their properties. The choice between a traditional deposit and Reposit is made by the landlord or letting agent, and we appreciate that not everyone will feel the product is the right fit for their circumstances.

We value your feedback and will take your comments on board as we continue to improve both our service and how we communicate the benefits of our product.

Kind Regards
Reposit Customer Support

Rated 5 out of 5 stars

Reposit was very easy hand helpful

Reposit was very easy and helpful, I was wasn’t too sure before but when I went through the process it was a straight forward experience.

26 June 2026
Reposit logo

Reply from Reposit

Hi Ola, This is great to hear, thank you for the review!

Rated 5 out of 5 stars

They take that burden of holding…

They take that burden of holding deposit away from you which makes it a great experience.

23 June 2026
Reposit logo

Reply from Reposit

Hi Fred, Thanks for taking the time to leave a review!
Its great to see that you have chosen to use Reposit for a 2nd time on your new tenancy.

Rated 4 out of 5 stars

The house was clean and everything was…

The house was clean and everything was good.

23 June 2026
Reposit logo

Reply from Reposit

Hi Aisha,

While we appreciate your review, Reposit does not manage your tenancy or the condition of the property.

If you would like to leave this nice review for your letting agent or change your review to reflect your experience with Reposit, you can find instructions on how to move or change your review here: https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US

Kind regards
Reposit Customer Support

Rated 4 out of 5 stars

Some of it too complicated and…

Some of it too complicated and accessible needs to be easier

25 June 2026
Reposit logo

Reply from Reposit

Hi Trevor,

Thanks for taking the time to share this, we'd love to hear your feedback on how the process could be made easier. If you're willing to share more details of your experience please email hello@reposit.co.uk.

We look forward to hearing from you.

Kind regards
Reposit Customer Support.

Rated 5 out of 5 stars

It was easy to go through with

It was easy to go through with. I love the fact that option exists so one puts money to good use.

23 June 2026
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Reply from Reposit

Hi Chinenye, Thank you for taking the time to share your thoughts!

Rated 2 out of 5 stars

I live in the same building but have…

I live in the same building but have moved rooms but have still had to pay a whole new reposit , I find that a bit silly

25 June 2026
Reposit logo

Reply from Reposit

Hi Shania,

Thank you for taking the time to share your feedback. We're sorry to hear you're disappointed with your experience.

We understand it may seem frustrating to pay for a new Reposit when moving rooms within the same building. This is because each tenancy agreement is treated as a separate contract, and a Reposit is linked to a specific tenancy rather than the tenant or building itself.

If you have any questions about how this applies to your move, our support team would be happy to explain this in more detail and help with any queries you may have.

Thank you again for your feedback, and we appreciate you choosing Reposit.

Kind regards
Reposit Customer Support

Rated 5 out of 5 stars

Easy

Easy, smooth process

24 June 2026
Reposit logo

Reply from Reposit

Hi Afsana, Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

The Reposit process was quick

The Reposit process was quick, simple, and easy to understand. It made renting much more affordable by avoiding a large upfront deposit. Everything was straightforward, and I had a smooth experience. Highly recommended!

21 June 2026
Reposit logo

Reply from Reposit

Hi Piotr, This is great to hear, thank you for the review!

Rated 1 out of 5 stars

Con of a company

For over 3 months this company has absolutely pestered and lied. They allow landlords to put down any charges what they like and then don’t tell you about disputing it then after this they say you have to pay a disputing cost. They are a proper con system when you go to leave some were. Make sure you don’t ever sign up with this company or you will regret it. They leave you in debt and with total lies of landlords. Money making scam. They take random amounts out of your bank too without telling you

27 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi there,

We appreciate you taking the time to share your feedback, we're sorry to hear that you're disappointed with your experience.

We'd like to clarify that Reposit does not determine end-of-tenancy charges. Landlords are required to support any charges they raise, and tenants have the opportunity to review and challenge them through our process.

Where an agreement can't be reached, disputes can be referred to an independent adjudicator. As outlined in the terms accepted when signing up, a £60 adjudication fee applies for this service and is refunded if the adjudicator reduces the claim.

We are committed to providing a fair and transparent process for all parties. If there are aspects of your case that you believe have not been handled correctly, we'd encourage you to contact our Customer Support team (hello@reposit.co.uk) directly so we can review them with you.

Kind Regards,
Reposit Customer Support Team

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