We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... See more
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Review summary
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Reviews shaping this summary
What a great experience. I contacted Repairtech about our very unusual expensive French cooker. Kate (customer service advisor) listened carefully and took trouble to find an engineer with the relevan... See more
Company replied
Very professional and friendly mechanic, arrived on time, serviced our Rangemaster quickly and efficiently. Was a joy to have him in our house. Would thoroughly recommend REPARtech.
Company replied
Had a few problems with our Rangemaster cooker, contacted them and Max the engineer arrived. Very friendly, helpful and efficient also respectful of our property. Repaired the oven and replace a d... See more
Company replied
4.1
Great
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
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Poor Service
Paid £168 for an engineer visit to fix our dead fridge freezer and was told that someone would be in contact within 48 hrs. Still waiting after five days so have cancelled and requested a full refund, especially as they told me that the appointment would be within 7 days from the call back. Can't be without a fridge for two weeks.
9 February 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Waters,
We confirm that after payment was taken at 16.44 on Tuesday 04.02.24, the job was assigned to the Engineer. We are very disappointed to hear that you were not contacted by said Engineer within the agreed 1 – 2 working days. Due to three working days elapsing, a full refund was processed on Monday as per your request. Please accept our sincerest apologies that we did not live up to our standards on this occasion and for any inconvenience caused.
Rangemaster oven lamo
I needed a new oven lamp for my Rangemaster and was put through to Repairtech . A very helpful young lady (Kate if I am allowed to name)organised what I needed and I received it within 24 hours. Unfortunately part of it was broken, but after a quick e mail I now have the replacement-all within 48hours and I can see what I am baking in my oven again. Excellent service!!
5 February 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Hulse,
We really appreciate your kind words regarding the excellent service provided by Kate, who was delighted to hear this. We do aim to give our customers the best experience possible and are pleased the issue with the broken part was quickly rectified. Should you require our services again in the future, please do not hesitate to get in touch.
First rate help…
Needed just a simple screw to secure outer shell oven door. No problem. Sorted by return. Excellent service and with a smile!
27 January 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Dalley
Thank you so much for taking the time to provide feedback. We are delighted that you rate our service as 5 star as we strive to provide just that for all of our customers. Please do not hesitate to contact us should you require our services again in the future.
24 year old cooker
Our cooker is 24 years old and the door seal had corroded. I rang the phone number on my 24 year old recept and was immediately put through to the service department. They were very helpful and I received the new seal within two days.
13 January 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear Vincent,
Thank you for taking the time to leave a review regarding the spare part that you recently purchased from Repairtech Services. We are pleased to hear you rate us as 5 star. Should you require our services again in the future then please do not hesitate to contact us.
Very good helpful advisor
Very good helpful advisor. Ordered parts for my Rangemaster. They arrived quickly and well packed.
14 January 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear J-M
Thank you for purchasing your parts through Repairtech Services and for taking the time to leave a review. Your positive feedback has been passed on to the advisor who dealt with your call. If we can help again in the future, then please do not hesitate to contact us.
I needed parts for my 18 year old…
I needed parts for my 18 year old Falcon Rangemaster dual fuel kitchen range. I had previously gone elsewhere and been sold the wrong part which was very frustrating.
The technical support was excellent and used the serial number to ensure the parts were suitable. The parts arrived quickly and were at a fair price for genuine spare parts.
9 January 2025
Unprompted review
Reply from Repairtech Services (UK)
Dear customer,
Thank you for taking the time to leave a review. We are really pleased to hear that you were able to obtain the parts required from Repairtech and of the excellent service you received from our Customer Service Advisor. Please do not hesitate to contact us again in the future should you require any further assistance.
Wanted to charge over £300 for small…
Wanted to charge over £300 for small repair to Range master cooker, after already charging £180 for a brief visit to inspect .
After complaining they claimed was administrative error , yet ignored subsequent emails . Repaired by local company for only £30 !
15 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Sharma-Burford,
We were sorry to hear about your disappointing experience with us. We do confirm that upon receiving your email querying the cost of the Return Visit quote, we responded the next working day to inform you that there had been an Administrative error and we apologise for the confusion this had caused. Please note that a response was also sent to explain that some visits can be brief due to the reported fault and the experience of our Engineers. Again, please accept our sincerest apologies that we did not live up to your expectations on this occasion.
Great service and super quick service…
Great service and super quick service within 24hrs.
Engineer fixed and clearly knew what he was doing.
Saved Christmas!! Thank you
18 December 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Matthew,
Many thanks for taking the time to post a review. We are really pleased to hear about the great service that was provided and have passed your comments on to the attending Engineer. Should you require our assistance again in the future, then please do not hesitate to contact us. Have a good Christmas.
Excellent experience
Very quick and efficient Booking service and the engineer came promptly at 8am on the day, very charming and fixed the problem at the first visit, so I was very pleased and relieved it was all so easy.
Thank you all
9 December 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mrs Reid,
We really appreciate you taking the time to share your experience and are pleased to hear of the excellent service you have received. Your feedback has been passed on to the Engineer. Should you require any further repairs or a Service in the future, please do not hesitate to contact us.
Exceptional service from Kate
Exceptional service from Kate. Really efficient and a delight to speak to. My Rangemaster is 20 years old and I needed a grill element replacement. Kate was very helpful and I received the new part by post the following day. Highly recommended.
28 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Walker,
Many thanks for taking the time to leave a review. Seeing that you had a 5-Star experience is the best thing we could hope for and your kind comments have been passed on to Kate. If we can help again in the future, then please do not hesitate to contact us.
Helpful staff member
Helpful staff member, sourced the correct spare for us and delivered promptly.
27 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Myers,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future, please feel free to get in touch.
Excellent - cannot fault
The service provided by the call team, Kate and Tom, was excellent, explaining all procedures etc. Very professional, courteuous and an absolute delight to deal with.
The engineer who called on site, Paul, second to none. As the call team, excellent, professional and proferred expert advice on how the issue can be rectified. If all goes well, within one week of initial contact, our cooker/ovens will be back working efficiently.
Many thanks to all.
20 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ian,
Thank you for taking the time to leave a review. We really appreciate your kind words about our Customer Service Advisors, Kate & Tom, and the Engineer, Paul S. We do strive to provide excellent customer service so this is great to hear and your feedback will be passed on to them. Should you require any further assistance, please do not hesitate to contact us directly.
Awful experience
Awful experience - do not recommend. Organised via the Rangemaster website, range twice to organise first call out and was told by one person it would be a two week wait and by the second that it could be quicker. At the point of booking I specified that I needed to do the school run, so please not to come during that time. On the day of the appointment the engineer rang to say he’d be 25 minutes, which was just before the school run. I mentioned this and he said ‘I hope to be in and out within 10 minutes’. Not the service expected when I’d had to pay £168 upfront. Engineer got to our house, I explained what had happened with the oven and he proceed to only look under the grill with a torch. (We had already had a local oven repairman come out who spent over an hour for free looking for the issue, but couldn’t find it and I explained this to the engineer). I was asked to turn the cooker on in the fuse box, which I did and then the engineer just said it’s a wiring fault and that there was nothing he could do. An electric fault, on an electric oven and he couldn’t do anything! He didn’t take the oven out to look at the back, unscrew the hob or investigate anything at all. He was indeed in and out within 10 minutes leaving us without a solution and out of pocket for £168. Awful experience of incredibly poor service and an inadequate engineer - avoid and use a local company for rangemaster repairs.
18 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Helen,
We were very sorry to hear about your disappointing experience regarding the recent engineer’s visit. Customer satisfaction is our priority and it is always our intention to provide great customer service. As our Trustpilot score is rated “4.4 Stars Excellent” it is clear that we get more right than wrong, but sadly not so on this visit. We confirm that a full refund was issued on 21st November. Please accept our sincerest apologies that we did not live up to our standards on this occasion.
Jason arrived at the very end of the…
Jason arrived at the very end of the day to repair our cooker. Friendly and really thorough with the task. Great service!
13 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Fidelma,
Thank you so much for your 5-star review! We will share this feedback with Jason, who we are sure will be delighted to hear it.
Safe and door now closes properly
Fitter messaged when was on his way. Checked gas supply first then took off oven door resealed it and put on new catch. Checked both ovens and the hob. Explained as he did the service. Checked all safe and working. Very pleased.
5 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Jelves,
Thank you for taking the time to post your review. Seeing that you had a 5-Star experience is the best thing we could hope for! It means a lot to us and your comments will be passed on to the Engineer.
The engineer was excellent
The engineer was excellent. We had a problem with our gas hobs. He called ahead of time to make the arrangements. Even though he travelled quite a distance he arrived bang on 830am as he arranged. He quickly identified and resolved the issues and was generally informative about why they had arisen. He was extremely neat and tidy and looked to protect the kitchen around while he worked. Excellent and rare these days.
13 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Conrad,
We really appreciate you taking the time to share your experience and are pleased to hear of the excellent service you received from the Engineer. Your feedback has been passed on to him. Should you require any further repairs or a Service in the future, please do not hesitate to contact us.
Booked a service for my Rangemaster on…
Booked a service for my Rangemaster on 31 Oct. Paid £255 in advance. An engineer was the supposed to call within 48 hrs. No call. Phoned again. Still no call. Phoned again. They guaranteed a call from the engineer that afternoon. No call. Cursory text from engineer on 7th Nov, saying he would come between 1 and 4pm. Did not arrive or text. Cancelled job and asked for a refund. They even took my email down incorrectly.
After posting this review Repairtech did arrange for a different Engineer to attend. This chap, Paul provided excellent communication and has completed my service in a timely, tidy and efficient manner. The MD of Repairtech has also emailed an apology.
7 November 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Smith,
We were extremely disappointed to read the comments given in your 1-star review and sincerely apologise that your experience has not met our standards.
As per our telephone call with yourself earlier today, we are pleased that you have given us the opportunity to make amends and re-assign your call to an alternative Engineer. We confirm that they will be attending tomorrow. Should you have any further problem then please do not hesitate to contact us directly.
FOLLOW UP - We are really pleased to hear that Paul S provided an excellent outcome and the Service on your appliance has been completed. Thank you for updating your review. It is really appreciated.
Fridge Freezer Spar
Repair tech were able to supply a spare part for my fridge freezer which according to BG was obsolete.
Only problem was that the package was on its side and not upright and a switch was damaged .
Fortunately the engineer was able to use the original switch and fridge freezer now working properly.
30 October 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Lilley,
Thank you for taking the time to leave a review regarding the spare part that you recently purchased from us. We note your comments about the delivery and are happy to hear that your appliance is now working correctly.
Quick visit by Chris to diagnose fault…
Quick visit by Chris to diagnose fault on my Rangemaster Gas Oven and a week later to install the parts. No issues at all. No mess and a pleasant engineer. Would recommend.
23 October 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Ms Turner,
Many thanks for taking the time to leave a review. We are pleased to hear that you rate us as 5 star as that is what we strive to provide. Your kind comments have been passed on to the Engineer. Should you require any other repairs or a Service in the future then please do not hesitate to contact us.
Fastest repair ever.
Fastest repair ever.
Speed of response, repair, attitude of engineer all first class couldn’t have asked for better. Thanks very much.
26 September 2024
Unprompted review
Reply from Repairtech Services (UK)
Dear Mr Herdman,
Thank you for taking the time to share your experience. We pride ourselves in delivering outstanding service so this is great to hear. Your feedback has been passed on to the attending Engineer who we are sure will appreciate it.
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