Repairguys Reviews 

368
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, professional, and highly knowledgeable when handling various appliance repairs. People note that technicians work efficiently, always keep work areas impeccably clean, and carefully ensure everything functions properly before leaving. A few other people also felt that the clear communication and helpful advance notifications regarding exact arrival times made the process very convenient. Reviewers consistently mention the seamless scheduling, respectful demeanor, and quick turnaround times for getting their essential household items successfully fixed. Consumers appreciate the reliable support and valuable advice provided throughout every single stage of the repair journey.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Consumers find product performance to be exceptionally reliable after professional repairs and warranty... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the polite, patient, and... See more

Delivery service

Customers had positive experiences with delivery_service, expressing appreciation for the clear communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

338 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Samsung TV needed a new panel

My Samsung TV needed a new panel under guarantee. Scott came and initially diagnosed the issue. He returned the following week to fit the replacement panel. Very good service all the way from Scott. Always gave me an ETA of arrival, which was handy. Friendly, professional and knowledgeable. Definitely recommend.

12 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, glad to hear the positive comments, I'll give Scott a pat on the back.

Rated 5 out of 5 stars

Matthew came out to fix my washing…

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & contacted me before his time slot to say he would be with me within the time he said. Look forward to seeing him with new part
Thankyou Matthew

11 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, Matt will see you soon!

Rated 5 out of 5 stars

Feel very happy that our freezer has…

Feel very happy that our freezer has been repaired and by the service we received from The Repairguys via Samsung.
Although this was the third visit necessary to complete the repair, and it was a long 3 hour appointment to do the work needed, we were happy with Matthew and the communication we had throughout.

9 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, sorry it took multiple visits, glad it's all up and running now!

Rated 5 out of 5 stars

Scott must have a magic wand because…

Scott must have a magic wand because when I turned the tv on in front of him the problem had gone away. He did say that Samsung had issued an update. He fixed the sound bar problem by looking and changing the location of the HDMI cable on the tv.
Thank you Scott for a speedy repair.

8 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew is a master of his trade

Matthew from The Repair Guys came to fix my dishwasher. I’m not the expert here but I don’t think it was an easy fix and it took a lot of fault finding to get to the point where he could resolve the issue and fix the appliance.
I watched him take the unit apart with practiced ease as he delved further and further into the component parts. Not only did he fix the machine, his root cause analysis identified errors made during the install which contributed to the machine becoming faulty and they were also rectified. Everything was fixed and put back together in no time.

As well as his obvious professionalism and expertise, he was very polite and respectful, not to mention, a contortionist as he had to get into some awkward positions whilst taking the machine apart.

I only have positive comments for Matthew.

8 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your gleaming review! Matthew is very happy to hear these comments, we're always if you need us.

Rated 5 out of 5 stars

My washing machine started knocking

My washing machine started knocking. In less than a week it had been diagnosed, new part ordered, fitted and machine tested. Matthew and Peter were both consulate professionals who knew their trade. Very highly recommended.

8 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, they'll be glad to hear this!

Rated 5 out of 5 stars

First class service from beginning to end.…

We were kept informed of the time of arrival and have been so impressed by them.
Scott brought our microwave back and volunteered to unpacked it, put it back into position and switch it on to make sure it was ready for use for us. As two elderly people we have been immensely thankful for the first class service we have received. We couldn't possibly expect more. Thank you so much.

7 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review, we're very happy to hear these comments about Scott. We're always here if you need us.

Rated 5 out of 5 stars

Amazing

Amazing, fixed my tumble dryer without any problems. Thank you so much

7 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

very professional and polite

Matthew came this morning to see what was wrong with my tumble drier. He was very prompt. He managed to find the fault very quickly but unfortunately had to order a new motor.
Matthew was very polite and chatty.
I was very impressed with the livery on the his van. It looked very smart and professional.

6 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the lovely review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Scott was very efficient,

Scott was very efficient,
Polite and very skilled and resolving issue with LG TV. Whole process from booking repair, the comms and fix were excellent.

6 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, that's great to hear!

Rated 5 out of 5 stars

Overall great experience

Matthew arrived within the allocated time and provided an update before he arrived. Freezer is completed broken so he couldn’t fix it but he was friendly and very helpful.

5 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review

Rated 5 out of 5 stars

Job done

Matthew came today and managed to repair our Rangemaster. He was able to successfully work out the problem that had been causing the issues over several months. He was very polite and efficient and was very knowledgeable. We have our cooker working again.😀👍

5 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, we're glad to hear Matthew resolved the issue!

Rated 5 out of 5 stars

Very satisfied customer

Matthew the engineer was very knowledgeable about the problems with our dishwasher. He solved the problem and gave advice as to how to avoid a repeat.

5 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the review, glad we could help.

Rated 5 out of 5 stars

So our 3 month old samsung fridge…

So our 3 month old samsung fridge freezer stopped working, we were visited by Matthew from the repair guy.
When I say this guy knew his stuff I ain't joking, he was so knowledgeable about the product and to top it off he was a great guy. Freezer back up and running like new.

1 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for the praise!

Rated 5 out of 5 stars

First class service from Matthew at The…

First class service from Matthew at The Repair Guys again. Repaired our dishwasher. Highly knowledgeable, friendly, on time, tidy and did a brilliant job. Highly recommend and Matthew is a credit to the company.

15 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll let Matthew know!

Rated 5 out of 5 stars

Great service

Great service. Job done. No particular urgency our end. Thankful for the good communication.

1 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thanks for the review

Rated 5 out of 5 stars

Scott collected my microwave for…

Scott collected my microwave for repair. Was kept informed of progress and it was returned repaired with text messages and calls informing me exactly when arriving. Very good service.

30 April 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, that's great to hear.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look