Repairguys Reviews 

375
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and respectful when visiting homes to resolve appliance issues. Many buyers note that technicians take great care to remove their shoes, maintain tidy workspaces, and ensure everything operates perfectly before leaving. People deeply appreciate the prompt, efficient repair services that get broken televisions, washing machines, and refrigerators back up and running without unnecessary delays. Consumers also highlight the outstanding communication provided throughout the entire service process, including very helpful advance phone calls and precise time slots regarding engineer arrivals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Reviewers mention positive feedback about product repairs, noting that appliances and televisions are... See more

Customer service

People report positive experiences with customer service, highlighting that phone teams are polite,... See more

Delivery service

Consumers find delivery service to be highly satisfying, consistently highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(375)

347 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repair to my LG television.

Scott arrived on time and got straight to work. He replaced the main pcb in my LG television. He then set up my television to receive both satellite and digital channels after doing the Web os software update. Scott was very polite, professional and informative. A positive experience with the repair guys. Thank you.

5 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'm delighted to hear you were happy with the service you received from Scott. We're always here if you find you need us back out again.

Rated 5 out of 5 stars

Awesome experience with this company

Awesome experience with this company , needed a repair on tv and was done within days , whole process was made easy and Scott who came out on the day was great
Very polite and efficient I definitely won’t hesitate to use again thank you

5 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, that's great to hear, we're always here if you need us.

Rated 5 out of 5 stars

Matthew fixed it

Matthew came, he saw and he fixed it! Did exactly what was needed did the correct tests and checked that the appliance didn’t have any fault codes showing. No fuss no drama.

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for you review, glad we could help!

Rated 5 out of 5 stars

Scott and Matt were great

Scott and Matt were great. Very professional and completed my repair quickly. They didn't leave any mess.
Thanks guys.
Highly recommended.

4 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Excellent service. Scott fixed the tv prompt . Friendly and efficient would absolutely recommend.

3 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service

Matthew kept me updated with his time of arrival and arrived promptly within the timescales agreed. He quickly diagnosed the issue and gave advice to me. He was helpful and knowledgeable.

2 June 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Excellent service by Ryan the engineer…

Excellent service by Ryan the engineer polite explained issues and how we could fix it items ordered and installed in a satisfactory time
Highly recommended this guy and company

29 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Washing Machine fixed

I had ryan come to fixed my washing machine, he done a check on the whole machine to make sure it was good. A* service, would use again

29 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Ryan was amazing from start to finish

Ryan was amazing from start to finish. Explained the issue. Advised what sorts needed to be ordered and approx how long they would take ect. Second appt booked once parts were in.. I sadly then had to cancel the appt last min and rebook.
Attend to fit parts took all the cardboard and rubbish with him. Would definitely recommend to anyone needing repairs to appliances

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review, I'll give Ryan a pat on the back!

Rated 5 out of 5 stars

My tv needed repairs

My tv needed repairs, Scott replaced with a new screen , Very Professional and Great Communication from this company all steps of the way, friendly and polite , recommended 👍

22 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your lovely review

Rated 5 out of 5 stars

Great service

Ryan was very friendly, knowledgeable and repaired my TV perfectly!

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review

Rated 5 out of 5 stars

Great washing machine repair

We had Pete from Repairguys to fix our washing machine. He arrived on time, quickly identified and fixed the issue and tidied up. He also gave some helpful tips and info about our machine. Highly recommended.

21 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, didn’t take long at all to solve the issue with Pete.

Thanks very much. Highly recommend!!

20 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll pass this on to Pete.

Rated 5 out of 5 stars

Quick and efficient service from…

Quick and efficient service from Matthew
Kept well informed of timing of arrival
Explained everything about the oven that was required, done safety checks on all of the oven and gave good advice. Another good visit from Matthew

20 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll give Matthew a pat on the back.

Rated 5 out of 5 stars

Tumble dryer repair

Matthew and Pete came out to fix my tumble dryer and I couldn’t be happier with the service. Both were very efficient, polite, and tidy while carrying out the repair. They explained everything clearly and got the job sorted quickly. Excellent customer service from start to finish — would definitely recommend The Repair Guys

18 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review, I'll pass this on to them!

Rated 1 out of 5 stars

Samsung sent this company out to fix my…

Samsung sent this company out to fix my washing machine in which they did but have caused another problem with the machine that was never there before the repair, once reported he came back and was very rude and said there’s nothing he can do, I went back to Samsung and they sent him out again, he turned up with his mate who he never introduced and had attitude on him the minute he walked in the door, talk about feeling threatened in your own home, still machine leaking water all over my floor but according to mathew this is normal, his solution was to keep the door shut. Please be aware of this man, as soon as you ask question his attitude starts.

18 May 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Hi we are sorry that you have not had the repair journey that you would have expected. From Matts notes, I can see that the issue you have reported is the water shot hose dripping the excess water left in it after use. If the door is closed after unloading, the water stays within the drum and is unnoticed. Matt spoke directly to the Samsung technical team regarding this matter and they have advised that this is perfectly normal and there is no "fix" to stop it. If there was, we would have supplied the parts to resolve it. With regards to Matts "mate", this was another of our engineers who is on a training day with Matt who is our Engineering Manager and regularly undertakes training with the other engineers to upskill them and ensure we do the best job possible. I will reinforce with the engineers that they introduce themselves upon arrival but they would usually do this as standard practise. If you would like to discuss this further, please do not hesitate to call in to our admin team. Regards, Repairguys

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look