Reolink Reviews 

The respone of the customer service was immediate, very attentive and very friendly. They went as far as translating all correspondende into German to ease my life. The solution they offered was generous (as the device could no longer be fixed) and very efficiently handled.

For years, I collaborated with Reolink free of charge, testing their products and providing detailed feedback on their strengths, weaknesses, and potential improvements. I invested my time, expertise, and passion without ever asking for financial compensation, receiving only modest discounts to purchase additional Reolink products.

Unfortunately, after changes in the company's staff and sales management, all of that seems to have been completely forgotten. The relationship we built over the years has effectively been erased, and the value of my contributions has received no recognition. The only offer I received was a 10% discount—something that is easily available through regular promotions and in no way reflects the value of a collaboration that lasted for years.

This is not about money. It is about respect, appreciation, and continuity toward those who dedicated their time to helping the company improve its products and, indirectly, strengthen its reputation. I expected a different approach, especially toward someone who demonstrated loyalty, commitment, and a genuine willingness to contribute over such a long period.

Reolink products certainly have many strengths, but the quality of a company should not be judged solely by the products it sells. It should also be measured by how it treats the people who have contributed to its growth. Unfortunately, my experience has been deeply disappointing. Trust takes years to build, but only a moment to lose. I sincerely hope Reolink will once again recognize and value the long-term relationships with those who believed in the brand long before it became as well known as it is today.