Hello,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations, and I would like to clarify how the subscription and platform work to bring as much transparency as possible.
Regarding the Premium subscription, all information about the transition from the trial to the monthly plan is displayed clearly at several stages of the process:
It appears on the payment page before confirming the trial, including the monthly price and the exact renewal date.
It is stated in our Subscription Terms, which are accessible prior to completing your registration.
It is visible at any time in your personal account under “My Subscription,” where the end date of the trial and the option to cancel are both clearly indicated.
It is also included in the confirmation receipt automatically sent after starting the trial.
Our intention is to ensure full transparency from the start, and I’m sorry if this was not clear on your side.
Concerning the service itself, Rentumo gathers rental listings from many different sources to help you access all available options in one place. Only active listings are shown, and the Search Agent allows you to set your criteria and receive matching properties automatically. If anything seemed confusing or unreliable, we’re here to assist and clarify.
We understand how disappointing this situation must feel, and we genuinely hope you will still be able to make use of the Premium access you currently have. If you have any further questions about your account or need help navigating the platform, please don’t hesitate to reach out — we’re here to support you.
Rentumo
