I signed up for a trial and simply forgot to cancel it in time. I was charged €39, which is a lot of money for me right now. I reached out to support immediately to explain my financial situation an... See more
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Terrible experience—they are total scammers! The €1 subscription trap is a lie; without you realizing it, after a week they bill you for a $40 premium subscription, and if you don't cancel, daily inte... See more
Company replied
It's a useless service. It exists only to take advantage of people looking for housing in the tough Netherlands market. They charge you as soon as the trial ends and refuse to refund you even thou... See more
Company replied
Never ever use this service. Signed up for the “free” trial of €1 in the Netherlands and ended up paying €80 for a monthly payment and “collection fees”. You wont find genuine housing listings and the... See more
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Company details
Written by the company
Op zoek naar je volgende huurwoning? Rentola is je beste keuze! Bij Rentola maken we het eenvoudig voor huurders en verhuurders om met elkaar in contact te komen, zodat je snel en efficiënt je ideale woning kunt vinden. Of je nu op zoek bent naar een appartement, huis of kamer, Rentola biedt een breed scala aan huurwoningen die passen bij elk budget en elke levensstijl. Met beschikbare aanbiedingen op de door jou gekozen locatie maakt ons platform je zoektocht moeiteloos en geeft het je de beste kans om je perfecte huurwoning te bemachtigen. Heb je hulp nodig of vragen? Ons vriendelijke supportteam staat klaar om je bij elke stap te begeleiden. Je kunt ons gemakkelijk bereiken via Rento, onze virtuele assistent te vinden op onze FAQ-pagina, of door het contactformulier in de Algemene Voorwaarden op onze website in te vullen. Bij Rentola streven we ernaar om jouw huurervaring eenvoudig, transparant en volledig stressvrij te maken.
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1.7
Bad
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Unsubscribe or you will get charged for nothing!!!
As service it is quite useless. Mostly a scam on collecting subscriptions from carless users. Be very careful and remember about unsubscribing, the sub will auto renew and you will not be notified. Then they will sell the invoice to 3rd party for collection.
15 August 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Hubert,
We’re sorry to hear that this was your experience and that it caused frustration. That is certainly not the experience we aim to provide, and we understand your concerns.
We appreciate you taking the time to share your feedback, as it helps us review our communication and improve where possible.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I have wonderful experience with Ron
I have wonderful experience with Ron. The level of his support & help are impressive!
Thank you , Ron!
13 August 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Kate,
Thank you very much for your kind words! We’re really happy to hear that Ron was able to help you and that you had a positive experience with our support.
If you have any questions or need assistance in the future, we’re always here to help.
Kind regards,
Rentola Team
Completely useless and expensive!
Completely useless and expensive!
Many of the ads in there are old and not even updated.
You have to pay 40€ per month and many of the ads there require fees to other websites. Better to consider other cheaper options.
After the free 14 days trial they do not remind you of the due payment to take advantage of it, which is completely right since it is specified in the terms and conditions, so I forgot to cancel it and the only email I got from them was one in which they were threatening me to start a trial against me to have the money back plus a fine.
Go somewhere else.
28 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
subscription not cancelled on time
I forgot to cancel my subscription on time. I realised 2 days after the deadline I got chsrged for new period. The guys at service desk were kind to cancel it and reverse the charge despite of clear rules
23 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you for your kind words! We're glad to hear that our service desk was able to assist you. We always strive to provide the best possible experience for our customers, and we're happy that we could help resolve the situation for you. If you need any further assistance, don't hesitate to reach out.
Best regards
Rentola.nl
Honestly super useless
Honestly super useless. The apartments are often not the price that they show.
28 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Sofia,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
The website it's not clear at all
The website it's not clear at all, the customer service wasn't available for a phone call, the chat without chatbots doesn't exist, as a client I will never recommend Rentola. They charge me, I reply waiting more information, they simply move to a billing department, without ANY reply about the bill that I was asking about. Go to pararius or funda.
25 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write your feedback to us.
We are sorry that you are not satisfied with our service.
Your experience is important to us and we would like to take this chance to help you and offer a solution as soon as possible.
You can always contact us through our website via our Contact Us/FAQ section where you will find many frequently asked questions and answers as well as a contact form to fill in and our customer service team will be happy to help.
We have requested your contact details so that we can contact you.
We look forward to your reply.
Best regards,
Rentola.nl
This is a scam company
This is a scam company, they tempt you to subscribe for €1 for a week of four days and then when you cancel the subscription they still gonna send you emails and invoices to make you pay €40 and if you didn’t they gonna send the payment to a fee collection company.
I had to pay 2 times because I forgot to cancel my subscription in the trial week and they did not send me that I need to pay except after the first month to force u to pay 2 months before I finally get rid of them
After I cancelled it they kept sending me spam emails to get me to subscribe for €1 again.
Really sucks to use people needs who searching for house to scam them, even the houses they offer when u click on them they gonna transfer you to other websites and then u find out the property is gone already.
Stay away from this scammers and be careful. Don’t fall into their scam.
30 May 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
if i could i rate -50 stars
if i could i rate -50 stars, NEVER USE THIS SCAMMERS . first you subscribe then you have to subscribe to another website and after you cancel all free subscriptions they don't stop stealing money even if its cancel and they change dates on website so you don't have proof that you cancel couple days after you subscribe, there is no chance to text landlord, you have to pay for rentola for nothing and after you have to pay again for another website. long story SCAMMERS AND THIEVES!!!!!!!!!!!!!!
23 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
Best rental searching site in NL
first of all rentola is the biggest site that you can search for rent. i had issue about membership payment. i sent them mail and they responded very quickly and they solved my problem that is not expected. im very appriciated. i hope this site will be useful for other expats like me.
4 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you for your wonderful review! We're thrilled to hear that you consider Rentola the best rental searching site in the Netherlands. Our team works hard to ensure that our platform is comprehensive and user-friendly for everyone.
We're especially glad to hear that our customer support team was able to assist you promptly and effectively with your membership payment issue. Your appreciation means a lot to us, and we’re delighted that we could exceed your expectations.
We hope Rentola continues to be a valuable resource for you and other expats. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
Rentola.nl
Terrible service
Terrible company, only scammers! They keep taking money from my account and when I transfer it back you get Intrum debt collection agency. You never get a response by email and I cancelled the subscription within 2 days after registering (the same day was not even possible).
The replay that they give is always the same for all the complains.
16 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards
Rentola.nl
Awful experience
Awful experience, no customer service at all. Definitely avoid subscribing with them!
8 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
Ron from Customer Service was very kind…
Ron from Customer Service was very kind and helpful. I needed help urgently and he acted very speedily
7 July 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear about your excellent experience with Ron from our Customer Service team. Providing prompt and helpful support is our top priority, and we’re glad Ron was able to assist you swiftly and efficiently.
If you ever need any further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Rentola.nl
AVOID
I would never even consider coming back to make an account at rentola, reason?
1. They DO NOT send a reminder about ending trial period
2. They CHARGE for it 39€
3. They REQUIRE user to send then email to DELETE account, and even when I told them to do it they asked am I sure? So if I do not reply they will keep it longer, and charge more.
4. Service is so nice that you can see it's to much, candy shop is salty comparing to this.
5. Simply, website DOESNT do what it should do
6. For such a huge amount of money I was still looking at already rented properties etc.
7. If they charge you for trial period - they will also demand money for it, sending emails with not realy good attitude
In a world full of places like this, its harder than ever to find something good.
AVOID AS MUCH AS POSSIBLE!
30 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.
We have requested your contact details so we can get in touch with you. Looking forward to your cooperation.
Best regards,
Rentola.nl
Great customer service
I had a great experience with customer service, specially agent Abhinav. The website is easy to use.
27 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Dear Sergio,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our customer service team, especially with Abhinav. We strive to provide the best service possible, and it's fantastic to know that our efforts are appreciated.
We're also pleased to hear that you find our website easy to use. Your feedback motivates us to continue improving and maintaining a high standard of service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Rentola.l
Good customer support
Good customer support. After a issue with my subscription they answered quickly and solve the problem. Thank you.
26 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Samuel,
Thank you for your positive feedback! 🌟 We're glad to hear that our customer support team was able to quickly address and resolve your subscription issue. Your satisfaction is our top priority, and it's great to know we could help.
If you have any other questions or need further assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Rentola.nl
Customer care
Due to one inconvenience, I had a great experience with customer service. They are responsive, precise and professional. Having good customer care is really important for any customer, I would like to express a special thank you to Sara, she was fantastic.
25 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you for taking the time to share your feedback on Trustpilot. We are delighted to hear about your positive experience with our customer service team. Our goal is always to provide responsive, precise, and professional service, and it's wonderful to know that Sara exemplified these qualities.
Your recognition of Sara's fantastic assistance will certainly be passed along to her. We value your input and appreciate your understanding despite the inconvenience you faced. Ensuring a positive customer experience is our top priority, and your satisfaction means a lot to us.
Thank you once again for your kind words and for choosing us.
Best regards,
Rentola.nl
it was a very fast and with patience…
it was a very fast and with patience support service and I really appreciate it
18 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello Niloufar Talebi
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our support service both fast and patient. Providing timely and thoughtful assistance is a top priority for us, and it's wonderful to know that we met your expectations.
Your appreciation means a lot to our team. If you ever need further assistance, don't hesitate to reach out. We're here to help!
Best regards,
Rentola.nl
Signed a free trial
Signed a free trial, got charged after and they didnt refund even if it was a mistake, wouldn't recommend these thieves
18 April 2024
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Thank you for leaving a review. We have sent you an email to discuss your specific concerns further. We strive to provide the best possible customer service and are sorry to hear about your negative experience. We look forward to your response.
Customer support positive experience
When contacting customer support about my subscription not working, the worker (Abhinav) was very helpful.
6 June 2024
Unprompted review
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hallo Nika,
Hartelijk dank voor je geweldige recensie! We zijn blij om te horen dat je een positieve ervaring hebt gehad met onze klantenservice. Abhinav zal erg blij zijn met uw vriendelijke woorden.
We streven er altijd naar om onze klanten de best mogelijke service te bieden en het betekent veel voor ons dat je de tijd hebt genomen om je ervaring te delen.
Als je nog meer vragen hebt of verdere hulp nodig hebt, aarzel dan niet om contact met ons op te nemen. Bedankt dat u voor ons hebt gekozen!
Met vriendelijke groeten,
Rentola.nl
Reply from Rentola.nl - Vastgoed zoeken, maar dan slimmer
Hello,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.nl
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