My experience with Rentola was very disappointing. I cancelled my subscription, but I was still charged €39 afterward. I did not expect to be billed after cancelling, and resolving the issue has been... See more
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Their service is dog shit, they robbed me of my 39 euro’s. First by a 1 euro trial. While on the paying page they intentionally HID the most important INFO. “Na de eerste / dagen wordt uw abonneme... See more
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Avoid signing up for their trial. I made the mistake of doing so—they didn’t create my account for an entire trial week, then charged me €39 for a full monthly subscription and only when I tried to... See more
Company replied
I was receiving outstanding receipts emalis over and over from Rentola and I was actually worried that I would have to pay for it even though I haven't used it and forgot to cancel the subscription, I... See more
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Company details
Written by the company
Vous cherchez votre prochain bien à louer ? Rentola est votre meilleur choix ! Chez Rentola, nous facilitons la mise en relation entre locataires et propriétaires, afin que vous puissiez trouver rapidement et facilement le logement idéal. Que vous recherchiez un appartement, une maison ou une chambre, Rentola propose un large éventail de biens à louer adaptés à tous les budgets et styles de vie. Avec des annonces disponibles dans la localisation de votre choix, notre plateforme rend votre recherche simple et vous offre les meilleures chances de trouver le logement parfait. Besoin d’aide ou avez-vous des questions ? Notre équipe de support amicale est là pour vous accompagner à chaque étape. Vous pouvez nous contacter facilement via Rento, notre assistant virtuel disponible dans la section FAQ, ou en remplissant le formulaire de contact dans les Conditions Générales sur notre site web. Chez Rentola, nous nous engageons à rendre votre expérience de recherche de location simple, transparente et totalement sans stress.
Contact info
Belgium
- info@rentola.be
- rentola.be
1.7
Bad
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't trust them
Don't trust them! They tried to withdraw money (almost 40 euro) from my account in a very suspicious way, but fortunately I was able to prevent this.
23 July 2025
Unprompted review
Reply from Rentola.be
Hello Jeroen,
We’re very sorry to read that this situation has caused you concern. We understand that seeing an unexpected charge attempt can feel worrying, and we truly regret that this has led to a negative impression of your experience with us.
Rentola operates with a subscription model. The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card details, and it is also clearly stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, a welcome email is also sent with the terms and conditions included.
We would very much like to review your specific case to ensure everything has been handled correctly and provide you with clear clarification.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Not even one star
5 July 2025
Unprompted review
Reply from Rentola.be
Hello Hala,
We are sorry to see that your experience has led you to leave such a negative rating. We understand that something clearly did not meet your expectations, and we regret that this was your impression of our service.
We would appreciate the opportunity to better understand what happened and to review your situation in more detail.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scam
Scam, stay away. They will charge you 1 euro and then renew automatically and silently for 40 after a few days.
11 June 2025
Unprompted review
Reply from Rentola.be
Hello,
We are truly sorry to read that you feel this way about your experience. We understand that unexpected charges can feel frustrating and concerning, and we regret that this has led to such a negative impression.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and it is also stated in our terms and conditions, which you must accept in order to create a subscription. When the subscription is created, you also receive a welcome email outlining these details.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Avoid Rentola.be – Misleading Subscription and Poor Service
I strongly advise against signing up with Rentola.be. They lure users in with a seemingly harmless €1 trial, but then charge €39.99 without clearly communicating this during the sign-up process — a highly questionable and misleading practice.
Additionally, the listings they claim to compile for you are often outdated, contain errors, or are already rented for the dates you need. The overall experience feels deceptive and unprofessional. Save yourself the frustration and look elsewhere for rental services.
1 May 2025
Unprompted review
Reply from Rentola.be
Hello,
We are truly sorry to read that your experience has left you feeling disappointed and frustrated. We understand how important transparency and accuracy are when searching for housing, and we regret that this was not your impression of our service.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions, which you must accept in order to create a subscription. When the subscription is created, you also receive a welcome email outlining these details.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Site sucks monkeyballs
Just looking at the site, it screams it is a scam.
Don't have any experience, but would sure doesn't trust it.
2 June 2025
Unprompted review
Reply from Rentola.be
Hello Chatel,
We are sorry to read that you have such a negative impression of our platform. We understand that trust is essential when using an online service, and it is unfortunate to hear that your first impression raised concerns.
We continuously work to make our platform clear, transparent, and reliable for users who are searching for rental opportunities. Feedback, even when it is critical, is important to us as it helps us improve both our communication and user experience.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I also experienced this fraud method of…
I also experienced this fraud method of charging by using trial for 1 euro . It is ridiculous and really frustrating to charge 39 euro . Really hate this app. Very bad and poor service. 👎👎👎👎
30 May 2025
Unprompted review
Reply from Rentola.be
Hello Sevda,
We are truly sorry to read that your experience has left you feeling this way. We understand how frustrating it can be when there are concerns about trial periods and subsequent charges, and we regret that this has caused you such dissatisfaction.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and it is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining these details.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I just realised that these people had…
Thank you so much natali for the wonderful service. Iam feeling very pleased and great for using this rentola service.
I request everyone to use rentola as the customer service and staff are very supportive
Thank you
24 May 2025
Unprompted review
Reply from Rentola.be
Hello Suman,
We would like to thank you for providing your details and giving us the opportunity to review your case more closely.
Your situation has now been carefully looked into, and we have provided clarification via email based on the information available in our system.
If you have any further questions or if there is anything else you would like us to double-check, please do not hesitate to contact our support team through the contact form on our website. We remain available to assist you.
Kind regards,
Rentola Team
Chared me €39 TWICE with no email notifications
I just realised that these bastards had charged me 39 euros TWICE for a service I didn't use. Worse still, they didn't send payment confirmation or reminder emails so I could cancel it. What options can one take in Belgium to seek redress here? This is outrageous.
12 May 2025
Unprompted review
Reply from Rentola.be
Hello Ken,
We are truly sorry to read about your experience and the frustration this situation has caused you. We understand how concerning it can feel to notice charges you were not expecting, especially if you believe you did not receive communication about them.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Cancelled During Trial, Still Charged €390 Without Consent
I subscribed to Rentola and cancelled my account WELL WITHIN THE TRIAL PERIOD. However, they continued to charge me €39 per month for 10 months, totaling €390, without my consent. Despite my cancellation, I never received any confirmation of the cancellation or a reminder of the ongoing charges. I am extremely dissatisfied with this practice, as I should not be expected to constantly monitor my account for unauthorized transactions. This is unacceptable, and I would advise others to be cautious.
They said that even if I missed the communications from them, ‘you still should have kept track of the debits on your account and reached out to us sooner.’ This is literally taken from the email they sent me. This is not acceptable, as I should not be checking my account for transactions I do not expect.
Putting the blame on me for not checking my bank account closely feels careless. They offered only a one month refund, which i declined. All this feels like deceptive behavior. I strongly advise others to stay away
7 May 2025
Unprompted review
Reply from Rentola.be
Hello Zijah,
We are truly sorry to read about your experience and the frustration this situation has caused you. We understand how concerning it can feel when charges continue and when you believe your subscription was cancelled within the trial period. Your concerns are taken seriously.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Scamtola
Rentola is a deceptive, money-grabbing scam disguised as a rental platform. They lure you in with a "trial" but silently enroll you into a €39/month subscription without clear warnings. Canceling is deliberately made difficult, and customer support is either unresponsive or dismissive when you demand a refund.
25 March 2025
Unprompted review
Reply from Rentola.be
Hello,
We are genuinely sorry to read that you feel this way about your experience. We understand how frustrating and disappointing situations related to subscriptions and billing can be, and we truly regret that this has led to such a negative impression.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining these details.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola is a scam
Rentola is a scam. I did not get acces to the website and even after cancelling the subscription i got charged 39 euros monthly.
23 July 2024
Unprompted review
Reply from Rentola.be
Hello Philip,
We are truly sorry to read that your experience has led you to feel this way. We understand how upsetting it can be when there are concerns about access or charges, and we certainly want to clarify and help where we can.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining these details.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
39 euro scam
Hello everyone!
Do not make an account on this site.
The scam goes like this:
You make an account,
Pass your card verification (-1 euro which is refunded immediately)
After one week you pay 39 euro to another website findallrentals.com
I don't know how and why, because you don't get no help from them, just generic emails with new offers and no matter how many property you are interested in, and how many emails you send telling that you are interested you never get an actual proper replay so you can make a visit appointment or anything.
Please reed the reviews and do not make the same mistake.
6 March 2025
Unprompted review
Reply from Rentola.be
Hello Mihai,
We’re sorry to read that this has been your impression of our platform. We understand how disappointing it can be when the experience does not meet your expectations, especially when you are actively trying to find a property.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
If you have experienced confusion regarding charges or communication, we would like to review your case in detail and provide clarification.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
⚠ Beware ⚠
⚠ Beware of Rentola.be’s subscription model ⚠
I signed up for a €1 trial to contact landlords, but Rentola automatically subscribes you for €40/month after 7 days—without a reminder. Worse, you cannot cancel immediately (you must wait 24 hours), increasing the chance of forgetting.
Also, forget about any refunds—as you guessed, it's your fault for not CANCELING in time and it is CLEARLY stated that you subscribe after 7 days.
This kind of dark pattern relies on people missing the deadline rather than providing real value. EU consumer protection laws discourage such misleading practices, and many reviews reflect similar experiences.
If you’re looking for rentals, do your research before using Rentola.be—I wish I had.
5 March 2025
Unprompted review
Reply from Rentola.be
Hello Ionut,
We’re sorry to read that your experience has left you feeling this way. We understand how frustrating it can be when expectations around a subscription do not align with how the service works.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and it is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
Our intention is to provide transparency about how the subscription functions, and we regret if this was not clear to you at the time of registration.
Thank you for providing your contact details. We’re glad that the matter has now been resolved. If you have any further questions or need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Rentola Team
Reply from Rentola.be
Hello Hannah,
We’re truly sorry to read that you feel this way. It’s disappointing to see that your experience has led you to this conclusion, as our intention is always to provide a clear and transparent service.
We would appreciate the opportunity to better understand what happened in your case and clarify any misunderstandings.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Visa card scammers
Engish
Let us be honest here. This is a bunch of thugs.
You are literally stealing my money and you know it.
The subscription was cancelled on the same day i got a room from a different site. This was before the expiry of the 7 day period. Yet, you still deducted 39€. So for what reason are you deducting the money? You have not offered any service and i donot need any either having cancelled my subscription yesterday before you made the deduction today.
You mantain the auto deduction system to cheat people out of their money without the option to remove their credit card details to avoid such fraud.
You are thieves just there to steal peoples money without offering any service. What service have you provided for the deduction you have made?
I advice everyone to stay away from registering with such a site. Look elsewhere. These are dishonest robbers out to make money without offering any service just by using the auto deduction system once you enter your visa card details. stay away from these scumbugs.
Italiano
Siamo onesti. Questa è una banda di delinquenti.
Mi state letteralmente rubando i soldi e lo sapete.
L'abbonamento è stato annullato lo stesso giorno in cui ho preso una stanza da un altro sito. Questo è stato prima della scadenza del periodo di 7 giorni. Eppure, avete comunque detratto 39€. Quindi per quale motivo state detraendo i soldi? Non avete offerto alcun servizio e non ne ho bisogno neanche io, avendo annullato il mio abbonamento ieri prima che effettuaste la detrazione oggi.
Mantenete il sistema di detrazione automatica per truffare le persone sui loro soldi senza la possibilità di rimuovere i dettagli della loro carta di credito per evitare tali frodi.
Siete dei ladri, lì solo per rubare i soldi delle persone senza offrire alcun servizio. Quale servizio avete fornito per la detrazione che avete effettuato?
Consiglio a tutti di stare alla larga dalla registrazione su un sito del genere. Cercate altrove. Questi sono ladri disonesti che vogliono fare soldi senza offrire alcun servizio, semplicemente utilizzando il sistema di detrazione automatica una volta inseriti i dettagli della vostra carta Visa. state lontani da questi bastardi.
Español
Seamos honestos. Son un grupo de matones.
Literalmente me están robando el dinero y lo saben.
La suscripción se canceló el mismo día que conseguí una habitación en otro sitio. Esto fue antes de que expirara el período de 7 días. Sin embargo, me descontaron 39 €. Entonces, ¿por qué razón me están descontando el dinero? No me han ofrecido ningún servicio y yo tampoco necesito ninguno, ya que cancelé mi suscripción ayer antes de que hicieran la deducción hoy.
Mantienen el sistema de deducción automática para estafar a la gente sin la opción de eliminar los datos de su tarjeta de crédito para evitar este tipo de fraude.
Son ladrones que solo están ahí para robar el dinero de la gente sin ofrecer ningún servicio. ¿Qué servicio han proporcionado para la deducción que han realizado?
Les aconsejo a todos que se mantengan alejados de registrarse en un sitio así. Busquen en otro lado. Son ladrones deshonestos que buscan ganar dinero sin ofrecer ningún servicio simplemente utilizando el sistema de deducción automática una vez que ingresan los datos de su tarjeta Visa. Manténganse alejados de estos sinvergüenzas.
Duitsch
Seien wir mal ehrlich. Das ist ein Haufen Gauner.
Sie stehlen buchstäblich mein Geld und das wissen Sie.
Das Abonnement wurde am selben Tag gekündigt, an dem ich ein Zimmer von einer anderen Site bekam. Das war vor Ablauf der 7-Tage-Frist. Trotzdem haben Sie 39 € abgezogen. Aus welchem Grund ziehen Sie also das Geld ab? Sie haben keine Dienstleistung angeboten und ich brauche auch keine, da ich mein Abonnement gestern gekündigt habe, bevor Sie heute den Abzug vorgenommen haben.
Sie halten das automatische Abzugssystem aufrecht, um Leute um ihr Geld zu betrügen, ohne die Möglichkeit zu haben, ihre Kreditkartendaten zu entfernen, um solchen Betrug zu vermeiden.
Sie sind Diebe, die nur da sind, um Leuten Geld zu stehlen, ohne irgendeine Dienstleistung anzubieten. Welche Dienstleistung haben Sie für den Abzug erbracht, den Sie vorgenommen haben?
Ich rate jedem, sich nicht bei einer solchen Site anzumelden. Suchen Sie woanders. Das sind unehrliche Räuber, die Geld verdienen wollen, ohne irgendeine Dienstleistung anzubieten, indem sie einfach das automatische Abzugssystem verwenden, sobald Sie Ihre Visa-Kartendaten eingeben. Halten Sie sich von diesen Dreckskerlen fern.
18 January 2025
Unprompted review
Reply from Rentola.be
Hello,
We’re genuinely sorry to read how strongly you feel about this situation. We understand how upsetting it can be to see a charge on your account when you believe your subscription was cancelled in time.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
We take concerns about payments very seriously and want to review your case carefully to clarify what happened and ensure everything is handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
This is a bunch of crooks
This is a bunch of crooks! I have had 2 subscriptions with 2 different email addresses because they don't work. I canceled them and they still want money from me...!!! I think I will go personally to the headquarters of this fraudster.
23 December 2024
Unprompted review
Reply from Rentola.be
Hello Piotr,
We’re genuinely sorry to read how frustrated and upset this situation has made you. We understand how concerning it can feel when you believe subscriptions have been cancelled but you are still receiving payment notifications.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
Once a subscription is cancelled, no further charges occur. If you have been charged after cancellation, it may relate to a billing period that was already active before the cancellation took place, or there may have been a second subscription registered under a different email address.
Please note that all inquiries should be submitted via the contact form on our website to ensure they are received and processed correctly. Emails sent outside this process unfortunately cannot be handled.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
This is a scam website
This is a scam website, don't ever use them. They trick you to their 28 days subscription and they secretly steal money from your bank account. Please never use this website everyone for your safety.
12 November 2024
Unprompted review
Reply from Rentola.be
Hello Dongyue,
We’re genuinely sorry to read that you feel this way. We understand how concerning it can be to experience unexpected charges, and we regret that your experience has led you to this conclusion.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
Our intention is always to be transparent about how the subscription works, and we regret if this was not clear to you during registration.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I made a one time subscription for 1€…
I made a one time subscription for 1€ to get contact details for an add and I used it only once and I thought that the subscription was only for this once add but they are herassing for months now. I got an email saying that I owe them 39€ , without even being informed about whatsoever. They are trying to collect from the card I used to pay the 1€, but are blocked every time by my bank.
10 November 2024
Unprompted review
Reply from Rentola.be
Hello Nina,
We’re truly sorry to hear that this situation has caused you frustration and concern. We understand how upsetting it can feel to receive payment reminders when you believed the subscription was a one-time purchase.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
We regret if this was not clear at the time of registration, as our intention is always to be transparent about how the subscription works.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
I made a week subscription for 1€ but I owe 39€
I made a week subscription for 1€ and I used it only for a week and I thought that the subscription will be canceled automatically because I just asked for only this 7 days subscription but one day I got an email saying that I owe them 39€ , without even being informed about. Shouldn't they ask me if I want to continue the subscription when the 1€ - 7 days ended? That's just not fair
24 September 2024
Unprompted review
Reply from Rentola.be
Hello,
We’re truly sorry to hear that this situation has caused confusion and frustration. We understand how upsetting it can be to receive a payment notification when you believed the subscription had already ended.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
We regret if this was not clear to you at the time of registration. Our intention is always to be transparent about how the subscription works.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Is a very disappointing site with not…
Is a very disappointing site with not direct connection to the properties and charges a lot of money for displaying advertisement on properties,1£ pound for a week subscription, next thing they are charging you £35.00 pounds without even checking with you,so is very frustrating, and I have no even find a place yet, thank you but I would suggest to anyone not to used this as it is unreliable drain of money.
21 August 2024
Unprompted review
Reply from Rentola.be
Hello Yeison,
We’re truly sorry to hear that your experience with our platform has been disappointing and frustrating. We understand how stressful it can be when you are actively searching for a home and feel that the service has not met your expectations.
Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform so our team can investigate and take appropriate action, including correction or removal where necessary.
Regarding the subscription, it begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card and is also stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email outlining the terms and conditions.
We regret that this may not have been clear to you and that you have not yet found a suitable place through the platform.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
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