RentLondonFlat.com Reviews 215

*Edited in response to their reply*

I would most definitely NOT recommend using rentlondonflat.com as I had an extremely difficult and upsetting tenancy with them. Upon check out my landlord tried to claim that our hob needed to be replaced, at a cost of £500. I knew this to be completely false, as there were merely some aesthetic scratches. However upon trying to reason with rentlondonflat.com, they claimed that the hob did indeed need replacing. As well as the hob, the landlord, via rentlondonflat.com tried to claim the blinds were broken and needed replacing, and charge nearly £150 to replace them. This, we also disputed, however rentlondonflat.com again claimed that these did need to be replaced. I therefore had to escalate the matter to deposit dispute protection as I was not willing to lose over £650 of my deposit.

After raising £650 as a dispute, the Lettings agent is obliged to return the undisputed part of my deposit (around £1500). However after several emails with NO response whatsoever, I had no choice but to raise the entirety of my deposit, leaving me £2000 worse off for the 3 months it took for me to get the majority of my deposit back.

The adjudicator of my case specifically said that the evidence uploaded by rentlondonflat.com did not show what they were claiming it showed. This proves they were unjustly trying to get money out of my deposit.

I had an extremely distressing time dealing with rentlondonflat.com, being forced to spend three months fighting for my deposit back and I would NOT recommend using them for anything.

They claim that they were told to handover the entire deposit to the dispute company, however this is only because I had to raise my ENTIRE deposit as disputed, as they did not respond to my emails asking for the remainder back.

And in response to their reply asking me to get in contact, I did, several times, when I needed my undisputed deposit back. However since you didn’t have the courtesy to reply to me then, I will not have the courtesy to get in touch with you now.

RentLondonFlat.com has been great and provided a great customer experience in my search for a property. Franky has been knowledgeable in providing his advice and always willing to go the extra mile.

A very friendly, caring and professional approach, throughout the lettings team especially to Frankie. Renting was such a positive and stress free experience. I would use their service again and I recommend to all landlords and tenants to use RentLondonFlat services, 5* recommendation for RentLondonFlat.com

RentLondonFlat has been excellent. So far I have dealt with Frankie showing me their prop tech on how they are developing and evolving in the industry, this company is way ahead of any property company I have dealt with. The owners portal is easy to use and it has given me trust in Frankie and RentLondonFlat for me to give them my property to rent, I highly recommend them to any property company due to their low fee property management fees

Great advises and services received from Rent London Flat! Big thank you to Frankie Chong, always so helpful! Will definitely recommend to others!

Frankie has provided me with an good service as I have been renting using RentLondonFlat. He is very professional and has given me good property advice. Anything that is wrong Frankie is the go to guy and gets it sorted for me. Highly recommended will use again.

Excellent experience throughout the process. Frankie Chong(customer service contact) was very effective and responsive, I would definitely recommend to friends and family and would use them again!

Franky's always been good, trustworthy and reliable. Highly recommend!

Fantastic thorough service! I would recommend Franky Chong from RentLondonFlat. He is friendly, professional and very responsive, giving me useful advice and feedback following each viewing.

Franky has given me detailed advice on renting/procedures and locations. He has always proven to go the extra mile and has been effective at answering any question I might have + responding quickly. I feel confident using his services and would not hesistate to continue working with him into the future.

Professional and offered great property market advice. Frankie is a trustworthy person and always willing to go above and beyond to help. Thank you

Pleasure working with Frankie and RentLondonFlat. Gave highly knowledgable advice about the market in London. Explained in detail about the regulation on lettings and sales, even on out of working hours they are able to spend time with you explaining any property knowledge you needed to know.

During my search for property in London this site were the best to deal with - they were outstanding and I will make themmy 'go to'from now on.

RFL has provided me great rental advice and I would highly recommend them. The staff I spoke to are knowledgable and they make sure that they understood your needs. They were quick to respond to my queries. They are a small and friendly company and are willing to spend more time in helping you through the process which makes them stand out from others.

Excellent experience. RLF is a great one-stop center for rental management. I live overseas and have a peace of mind knowing Frankie from RLF is helping to manage my property.

It is really nice to know renLondonFlat. William and Frankie have been very helpful in many ways. Whatever problem we meet, they will always being able to sort it out. Highly recommended!!

The first time renting a flat in London and the process was very smooth thanks to the company. Frankie; who I mostly dealt with was very friendly and he was able to deal quickly with my problems and his communication was awesome. Will definitely recommend!

Thumbs up to Frankie the agent who initially dealt with me that eventually shifted his position to property management services. Unfortunately during the first move in of my house the boiler wasn't working due to works on the piping which goes unaware for everyone. Frankie pushed beyond his daily JD/role and helped me on liaising and getting it fixed on a Friday. Appreciate much for his help and definitely it feels good for a foreigner that enters the country for the first time to have help when I am clueless. I'm writing this because I believe his positive attitude towards the job is something worth mentioning and for guys out there looking for a new home, look for Frankie.

Frankie was extremely helpful. He gave me great offer and provided the Appartment as expected. He also allowed me to deliver furniture earlier and always was resolving all queries very fast. I definitely recommend him. Andrii Antonov, moved to Kidbrook village on 14 Jan 2019.

Have a good experience and service with rentlondonflat, they found tenants quick with good rent.