RentLondonFlat.com Reviews 215

Excellent and professional services offered by Sharon and Frankie. Highly recommended.

I have used Rentalondonflat’s vacant management service few months ago. I would say the team offer excellent and professional service and advice with the help of Sharon and Shannon. They are communicative, caring and attentive to ease your concerns so you can relax with their capable hands.

Thanks and recommend.

I am a landlord and my flat is rented out via RentLondon. Sharon has been very helpful throughout the whole process , would definitely recommend their service.

Excellent consultation service from William on renting a house in London. Much appreciate his advice and all round assistance from viewing the property, dealing with the agents and landlords to managing the house as a newcomer and expat like me and my family.

200% recommend William and RentLondonFlat to you, especially you are HKers.

Very good guest portal for reporting maintenance issues. Swift response and good follow up

I was assigned a contractor to come and fix an issue with the kitchen tap - all was done very speedily. Great service

We recently moved into the flat and the agents (Shannon & Putra) have been very helpful throughout. Special thanks to AJ for being so prompt in responding and sorting out all our issues.

The worst Landlord/Agency I have ever seen. From the beginning of our tenancy (we have been a tenant since Sept 2020) we noticed a few discrepancies with their advert - for instance they completely lied about the facilities that came with the property, and when this was realised a month in to our rental agreement they didn't seem to care that they made blatant misrepresentations on their advert. We continually complained about this, to then find that they put the property back on the market again (whilst we still lived there) - and yet again lied about the facilities on the advert! In the end we managed to scrape a measly £250 back from them as they refused to reduce our rent. Not only this, but the day we moved in we noticed the sofa was broken. They offered us a sofa that was half the size and a third the value of the original sofa, and flat out refused to replace it for a like for like sofa. They continue to string us along and after following up with them again after a month of no contact, they say "the ticket is still open". What does that even mean? We are 5 months into our rental agreement now and still have no use of a sofa. Not only this, but the inventory report of all the items and all the damage in the flat on our arrival was missing over 75% of issues. We raised all of these issues, and asked them to be added to the report but this has still not been done. I can only assume they will cause great headache when it comes for us to get our deposit back and try to blame us for all of these problems. Worst Letting Agent / Landlord I have ever seen in my life. Avoid like the plague. I have spoken to many other tenants in the building that also rent with RLF and they speak of similar experiences. All of the good reviews on this page are undoubtedly fake.

Frankie is an excellent sales representative and has been first class in all of my dealings with him. Cannot recommend highly enough

Frankie has given me good sales and rental market advice, recommend Rentlondonflat.

William has been helpful and willing to provide assistance, not only on property issues. For newcomers he really helped a lot.

非常感谢 Frankie~

非常感谢Frankie的帮助，非常专业，高效便捷的处理好所有有关租房的事宜，服务态度好，回复速度快。希望在接下来的一年，能够在RLF度过快乐的一年～

We have just moved into our new apartment and I’d like to thanks rent flat london for being so reactive and efficient ! Frankie closed the deal for me and has been very helpful during the negotiations ! Thank you so much !

Just recently relocated to London for my new teaching job. I thought trying to relocate during a global pandemic would have been an absolute nightmare, but Shannon and the team at RentLondonFlat were absolutely fantastic. Any queries I had Shannon always responded by phone or email in a very professional manner, she is a real asset to the company!

They organised a virtual viewing of the apartment and discussed any queries I had. The apartment itself is absolutely stunning and anything extra we asked for (such as workdesks in the bedrooms) were provided for. The property when I moved in was exactly as seen in the ad and was cleaned really well!

Would recommend anyone looking to rent around the London area to use these guys, I will be recommending them to any of my friends/family who relocate to London! Keep up the great work!!

Incredibly efficient client experience I received my offer within the same day. Thank you so much Frankie I’m grateful.

STAY AWAY, BAD EXPERIENCE. This company had promised us a professionally cleaned flat with everything fixed before we moved in. It was not professionally cleaned throughout and it had taken them 6 months to repair broken items in the flat. Now I just have been swindled out of over £400 of my deposit so they can repaint and do a professional clean even though the apartment was much cleaner than when we moved in. Rentlondonflat are also non-responsive as they had taken a few weeks to respond to me with deductions and I still don't have my deposit back. Awful service. This is our experience. If I could give less than 1 star I would.

Very quick response from them and they solved our problem at home efficiency.

Great service and supportive staff, we were facing few maintenance issues and leakage problem at the property. Maintenance team has taken it on priority and resolved the issues.

I have been renting through this agency for
more than a year, and I’m quite pleased with their service. They are quite reactive when you reach out to them with a problem, and they will try their best to help solve the issue. Thanks Nathanael for your prompt responses.

Really happy with the service I got! Everything was great from start to finish and really felt looked after, Frankie thanks for all your help!