RentingCarz.com Reviews 

13,370
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for providing quick communication, resolving various issues efficiently, and making overall reservations wonderfully easy. People also notice the smooth booking process and the wonderful assistance received when needing urgent changes or adjustments to their travel plans. However, some people mentioned frustrating issues with unexpected fees, hidden reservation cancellation penalties, and third-party car rental locations failing to honor bookings. Some reviewers also noted that customer support could be slow to respond and extremely difficult to reach when urgent problems unexpectedly occurred at the counter.

What people talk about most

Service

Customers had ambiguous experiences with service, as some reviewers praised the quick assistance, kind staff,... See more

Price

Reviewers mention mixed feedback about price, with some customers praising the rapid booking process, great... See more

Staff

Clients share positive opinions on staff, frequently praising helpful employees for their amazing support and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers praising the fast replies and... See more

Booking process

People report ambiguous experiences with the booking process, with some customers praising the rapid process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more

Company replied

Rated 5 out of 5 stars

Thank you very much for all your support. I have been reserving my vehicles with Rentingcarz for years and have consistently received excellent service. When I need any changes, they are handled promp... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with the customer support team. They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly. They also answered my ques... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!

RentingCarz Car Rental

Written by the company

All the reasons why you will love Rentingcarz
Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.

Contact info

3.8

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(13,370)

440 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind service

Helped my reservation cancelation and re-reservation with patience!

13 April 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

We truly appreciate you taking the time to tell us about your experience. It’s wonderful to hear that we met your expectations and that you were happy with the service provided.

Our team is always working to bring you the best offers possible, and we hope to have the pleasure of assisting you again soon.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Quick and easy

The whole process was fast and without any issues. I got the best possible price and the vehicle that suits my needs.

7 April 2026
RentingCarz.com logo

Reply from RentingCarz.com

Dear Carlos,

Thank you very much for taking the time to share your experience with us. We’re delighted to know that our goal was achieved and that you were satisfied with the service you received.

We continuously strive to provide the best possible deals. We look forward to assisting you again in the future.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Great experience

9 April 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Jonathan,

Thank you very much for taking the time to share your experience with us.

We’re delighted to hear that our team was able to assist you with care and efficiency. Your feedback truly inspires us to continue improving and to maintain the high standard of service our customers expect.

We´ll be glad to assist you again soon.

Best regards,
The RentingCarz Team 🚗✨

Rated 1 out of 5 stars

Reserved and paid for a car…but there was none at pick up!

Smells like a scam to me!

We reserved a car on rentingcarz.com, paid, arrived at the Dollar Rental office at the airport to pick up the vehicle…but they showed no reservation placed under our name. Because there was no reservation, we had to rent and pay for another vehicle on the spot.

We immediately submitted a claim for a refund via the email provided on your site, and received an auto-generated email stating that we would get our case resolved within 21 working days. Well, 21 working days have passed, and still no reply from your company, and no resolution….and no refund!

You folks have no obvious telephone number to call to speak to a live person…and the WhatsApp chat looks like it’s solely for making reservations. Finally got onto the website chat, but the customer service agent had no answers and no new deadline, claiming that the rental car company didn’t respond…is that not your company’s job to follow through on this?

Bottom line, we paid for something we didn’t get! Refund us immediately, please—your inability to resolve this should not be the customer’s problem.

9 March 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Susan,

We hope you are doing very well. We appreciate you taking the time to share your experience with us.

We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.

We would like to inform you that the refund process has already been completed, and we will also send the details to you via email. Once again, we apologize for any inconvenience caused by this situation.

Likewise, we would like to remind you that our support channels are available to provide immediate assistance should you need it.

Sincerely,
RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Porque solucionan tus requisitos

Porque solucionan tus requisitos

4 April 2026
RentingCarz.com logo

Reply from RentingCarz.com

Estimado Christian,

Muchas gracias por compartir su experiencia con nosotros.

Nos alegra saber que pudo recibir una explicación clara y una solución rápida. Comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible.

Quedamos siempre a su disposición a través de nuestros canales habituales de atención.

Saludos cordiales. 😊
RentingCarz 🚗✨

Rated 2 out of 5 stars

20% cancellation processing fee was not…

20% cancellation processing fee was not notified when I booked the car. It was mentioned only after I completed booking. It was not fair and I am not happy with this

6 April 2026
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Reply from RentingCarz.com

Dear customer,

We hope you are doing well, and we appreciate you taking the time to share the details of your experience with us.

Please note that our cancellation policy is clearly displayed on our website at all stages: before, during, and after completing a reservation.

If you need any further clarification, we invite you to contact our live chat support, where our team will be happy to assist you promptly and review your request.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Nora

Kind and nice service

6 April 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer,

We greatly appreciate you taking the time to tell us about your experience.

It’s wonderful to know that our team was able to provide you with attentive and efficient support. Your kind words motivate us to keep improving and to consistently deliver the level of service our customers deserve.

Thank you as well for your recommendation it truly means a lot to us. We look forward to the opportunity to assist you again in the near future.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Best deals ever

Best deals ever. Up to 70% cheaper than the others.

2 April 2026
RentingCarz.com logo

Reply from RentingCarz.com

Dear Joao,

Thank you very much for taking the time to share your experience with us. We’re delighted to know that our goal was achieved and that you were satisfied with the service you received.

We continuously strive to provide the best possible deals. We look forward to assisting you again in the future.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

My questions were all answered clearly…

My questions were all answered clearly and I was given all the help I needed to accomplish everything I was trying to do. Fred is great! I recommend that he be given top marks by the company.

5 April 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear John,

Thank you very much for sharing your experience with us. We are truly pleased to hear that you received such attentive and effective support from our team. Feedback like yours encourages us to continue delivering high-quality service and reinforces our commitment to the satisfaction of every customer.

We sincerely appreciate your recommendation and look forward to assisting you again very soon.

Best regards.
RentingCarz Team 🚗✨

Rated 5 out of 5 stars
RentingCarz.com logo

Reply from RentingCarz.com

Dear customer ,
Thank you for your feedback! We're glad to hear that renting a car through our portal was very convenient It’s great to know that our service helped make your travel experience smoother and more enjoyable. We look forward to assisting you again on your next journey!
RentingCarz 🚗✨

Rated 1 out of 5 stars

Be very careful because this people…

Be very careful because this people rentcarz and localiza they are thieves, thieves we can never cancel they keep your money instead go with priceline or recognizing companies, don’t fall under a trap
por favor no caigas en la trampa de estos ladrones nunca puedes cancelar y te roban tu dinero a mi me lo hicieron estos ladrones es un aviso

18 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Estimado cliente,

Lamentamos que su experiencia con nosotros no haya sido satisfactoria.

Nuestro objetivo es siempre brindarle la mejor asistencia posible.

Todos los detalles de la reserva y nuestras políticas están disponibles al momento de reservar, en el correo electrónico de confirmación y en el voucher enviado. Esto le permite revisar toda la información antes de la fecha de recogida del vehículo. Sentimos mucho que se haya dado cuenta de que había reservado las fechas incorrectas una vez pasada la fecha prevista.

Quedamos a su disposición a través de nuestros canales para cualquier aclaración.

Saludos cordiales,
Equipo Rentingcarz

Rated 1 out of 5 stars

It feels very wrong to charge a 20%…

It feels very wrong to charge a 20% cancellation fee for all cancellations made in advance.

17 March 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Takashi,

We hope you are doing well.
Thank you for sharing your experience with us.
Our policies are clear and visible prior to completing the reservation. Whenever possible, as in your case, we offer the option of a full credit balance to be used toward a future booking.

Anyway your case is still under review. If you have any further questions, please do not hesitate to contact us through our available channels www.rentingcarz.com. We will be happy to assist you.

Sincerely,
The RentingCarz Team 🚗✨

Rated 1 out of 5 stars

Very frustrating experience

I got a message saying I needed to contact them right away or my reservation would be canceled but there was no way to contact them. It was the most frustrating experience.

9 March 2026
RentingCarz.com logo

Reply from RentingCarz.com

Dear Cameron,

Thank you for sharing the details of your experience with us. Please accept our sincere apologies on behalf of RentingCarz for the inconvenience caused.

For clarification, customer support is available via chat and WhatsApp seven days a week, with service provided 24 hours a day on six of those days.

Although no contact was received from your side, all the details of your reservation were carefully reviewed. The booking was successfully reprocessed, and approximately 10 minutes after the cancellation of the original reservation, the new voucher with all reservation details was sent to the same email address registered in the booking.

Should you have any further questions, our team remains available through the usual communication channels and will be happy to assist you.


Sincerely,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Tatiana was amazing helping me

Tatiana was amazing helping me! Excelent service!

11 March 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Hello Karen,

Thank you very much for sharing your experience with us. We are truly pleased to hear that you received such attentive and effective support from our team. Feedback like yours encourages us to continue delivering high-quality service and reinforces our commitment to the satisfaction of every customer.

We sincerely appreciate your recommendation and look forward to assisting you again very soon.

Kind regards.
RentingCarz Team 🚗✨

Rated 1 out of 5 stars

No refund received after proper cancelation

I had to cancel so I requested refund. They waited for the last minnute to ask me if I wanted refund or have a credit for next rental. When I answered a few hours later it was already less than 48 hrs to original rental time so they did not refund me any money. CHEATERS

9 March 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Jaime,
We are sorry to hear that you did not have a satisfactory experience with us. Our goal is always to serve our customers in the best possible way.

We would like to clarify that we responded to your request and asked you to contact us via chat so we could provide immediate assistance. However, we received your reply by email two days later, when there were less than 24 hours remaining before the vehicle pickup.

For any further clarification, we remain available through all our service channels and will be happy to assist you.

Sincerely,
Renting Carz

Rated 1 out of 5 stars

DO NOT rent in America Rent a Car!!!

DO NOT rent in America Rent a Car!!!
Really bad experience.
I rented a car with the “surprise rental company” that does not tell you who you are renting from. When we arrived in Miami not only the place is shady with no air conditioning, but also understaffed. Made us wait for a very long time. While waiting a man came in the office yelling that his $2,500 deposit had not yet been refunded and that their phone numbers did not work and nobody answered. I didn’t want to risk that amount of money. People around me were not taking the cars and saying the place was a scam, charging ridiculous fees. I did not feel comfortable with that and left to go to sixt were the deposit was only $200.

NEVER rent from that company, NEVER rent when you are not told which company you will get your car from.
Rentigcarz did not help me get my money back. Rentingcarz should not have that rental car in their website.

13 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Carolina,

Thank you for sharing your experience with us. We truly regret to hear about the situation you described.

At the moment, we have not been able to locate a reservation under your name in our system. Kindly confirm the booking number or the email address used to make the reservation so we can review your case properly.

Regarding your comments about America Rent a Car, we take this feedback very seriously. We will be contacting the rental company directly to address this situation, as our goal is always to work with reliable partners and ensure a safe and transparent experience for our customers.

Please contact us through our live chat or Whatsapp so we can assist you directly and review your case in detail. We are here to help.

Kind regards,
RentingCarz Team

Rated 5 out of 5 stars

The chat was really helpful and fast to…

The chat was really helpful and fast to confirm the reservation and sent me the voucher

21 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Joelle,

We are very pleased to hear that the chat support was helpful and efficient in confirming your reservation and sending the voucher. Our goal is always to provide fast, clear, and effective assistance to ensure the best possible experience.

We remain at your disposal through all our customer service channels whenever you need us, www.rentingcarz.com.
 It will be a pleasure to assist you again.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

I have to say they were quick to…

I have to say they were quick to respond and addressed all my questions and concerns. It was a great customer service experience.

16 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Aimeé,

Thank you very much for your 5-star rating. We truly appreciate your feedback and are delighted to hear that you were satisfied with the service provided. Knowing that we met your expectations motivates us to continue delivering the highest level of customer care every day.

Please remember that our team remains at your disposal should you need any assistance through our usual contact channels.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

Excelent

They assisted me via whatsapp very quickly and efficiently, i was very happy.

13 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Juan,

We greatly appreciate your generous 5-star review. Your positive feedback means a lot to us, and we're thrilled to know that our service exceeded your expectations. This recognition inspires our team to uphold the utmost standards of customer support each and every day.

Our staff is always ready to assist you further via our standard communication channels.

Best regards,
The RentingCarz Team 🚗✨

Rated 5 out of 5 stars

All very Good

11 February 2026
Unprompted review
RentingCarz.com logo

Reply from RentingCarz.com

Dear Gabriela,

Thank you very much for awarding us a 5-star rating. We’re delighted to hear that you were happy with the service provided and that we met your expectations, as delivering outstanding customer support is our top priority.

Please remember that we are available if you need any further assistance through our usual channels.

Best regards,
The RentingCarz Team 🚗✨

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