rapid process of booking and pricing
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful. They responded quickly via WhatsApp and clearly explained everything. The agen... See more
Company replied
Thank you very much for all your support. I have been reserving my vehicles with Rentingcarz for years and have consistently received excellent service. When I need any changes, they are handled promp... See more
Company replied
I had an excellent experience with the customer support team. They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly. They also answered my ques... See more
Company replied
Company details
Written by the company
Welcome to RentingCarz – Your Trusted Car Rental Partner At RentingCarz, we make renting a car simple, affordable, and stress-free for travelers worldwide. Whether you're planning a weekend getaway, a business trip, or an international adventure, our platform connects you with the best car rental deals from over 50 trusted companies, including major brands like Avis, Hertz, Budget, Enterprise, Alamo, National, Dollar, Thrifty, Sixt, Localiza and Europcar, among many other major and reliable brands throughout the world. With a 4-star rating on Trustpilot from over 12,000 reviews, our customers love our competitive prices, clear booking process, and reliable service. They appreciate the ability to secure full coverage at affordable rates and the convenience of our platform for both local and one-way rentals. Rentingcarz, drive throughout the world for less!
RentingCarz Car Rental
Written by the company
- All the reasons why you will love Rentingcarz
- Why Choose RentingCarz? -Best Price Guarantee: We compare rates across top rental companies to ensure you get the most competitive prices. If you find a better deal elsewhere, we’ll match it! -Easiest, patented interface to help you compare and find the best price among all our suppliers. -Wide Vehicle Selection: From economy cars to spacious minivans, we offer a variety of vehicles to suit your needs and budget. -Easy Booking Process: Reserve your car in just three simple steps – compare, book, and drive. Our user-friendly website ensures a hassle-free experience. -Global Reach: With over 145,000 rates in 140+ countries, we’ve got you covered no matter where your travels take you. -Flexible Options: Enjoy free cancellations or changes with no hidden fees, plus 100% price transparency for peace of mind. -Exceptional Customer Support: Our dedicated team, available in multiple languages including Spanish, Portuguese, Japanese, Korean, is here to assist you every step of the way. Real people, not bots, ensure your questions are answered promptly.
Contact info
1100 Brickell Bay Drive, Suite 311081, Miami, FL 33231, Estados Unidos, 33130, Miami, FL, United States
- Chat avaiable in our website
- info@rentingcarz.com
- rentingcarz.com
3.8
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very attentive and able assistance
Very attentive and able assistance. Good information.
Polite, educated and easy to understand.
27 July 2026
Unprompted review
Reply from RentingCarz.com
Dear John,
Thank you for taking the time to leave us your feedback. We are delighted to hear that you had a positive rental experience and that our team was able to provide the support you needed along the way.
At RentingCarz, we are committed to delivering reliable service and making every rental as simple and convenient as possible. Knowing that we met your expectations encourages us to continue enhancing our service and creating outstanding experiences for our customers.
We truly appreciate your trust in RentingCarz and hope to have the opportunity to assist you again on your next trip.
Best regards,
The RentingCarz Team 🚗✨
I had an excellent experience with the…
I had an excellent experience with the customer support team.
They responded quickly, politely, and clearly, and helped me complete my reservation change smoothly.
They also answered my question about the additional driver.
I truly appreciate their professional and thoughtful support.
23 July 2026
Unprompted review
Reply from RentingCarz.com
Dear Toku,
We sincerely appreciate you taking the time to share your experience with us. It is wonderful to know that your rental went smoothly and that our team was able to assist you throughout the process.
At RentingCarz, we work every day to provide dependable service and ensure that every customer enjoys a seamless and stress-free rental experience. Your positive feedback is truly rewarding and motivates us to continue improving and exceeding our customers' expectations.
Thank you once again for choosing RentingCarz. We look forward to welcoming you back and assisting you with your future travel plans.
Best regards,
The RentingCarz Team 🚗✨
Contestaban rápido y oportuno.
21 July 2026
Unprompted review
Reply from RentingCarz.com
Estimado señor Edwin,
Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que el servicio recibido cumplió con sus expectativas y que su proceso fue satisfactorio.
En RentingCarz nos esforzamos cada día por brindar una atención de calidad, basada en la confianza, el compromiso y la satisfacción de nuestros clientes. Comentarios como el suyo nos motivan a seguir mejorando y a mantener altos estándares en cada una de nuestras gestiones.
Esperamos tener el placer de asistirle nuevamente en una próxima oportunidad y continuar siendo parte de sus viajes, ofreciéndole siempre el mejor servicio.
Reciba un cordial saludo,
Equipo de RentingCarz 🚗🌟
Excellent service!
1 July 2026
Unprompted review
Reply from RentingCarz.com
Dear Facundo,
Thank you very much for taking the time to leave us your valuable feedback. We are delighted to hear that you had a positive rental experience and that our team was able to provide the assistance you needed.
At RentingCarz, we are committed to delivering reliable service and making every rental experience as convenient and enjoyable as possible. Your kind words encourage us to continue striving for excellence and providing the highest level of customer care.
We truly appreciate your trust in RentingCarz and hope to have the opportunity to serve you again on your next trip.
Best regards,
The RentingCarz Team 🚗✨
Highly recommended
Excellent prices and great service from the staff. I recommend.
15 June 2026
Unprompted review
Reply from RentingCarz.com
Dear Frederico,
We sincerely appreciate you taking the time to share your experience with us. It is wonderful to know that your rental process met your expectations and that our team was able to assist you throughout your journey.
Providing a smooth, dependable, and customer-focused service is our priority, so your positive comments are truly rewarding. Thank you for choosing RentingCarz and for placing your confidence in our team.
We look forward to welcoming you again and being part of your future travels.
Best regards,
The RentingCarz Team 🚗✨
The worst ever!
The worst ever!! The car didn’t exist!!! I went to the AirPort for it, loosing my time and money, I had only one day in Catania!!!
22 June 2026
Unprompted review
Reply from RentingCarz.com
Dear M. del Pilar,
We appreciate you taking the time to share your experience with us.
We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.
Unfortunately, the rental company was unable to confirm vehicle availability. As soon as we received this information, we immediately processed a full refund for your reservation..
Please remember that our customer support channels are always available should you need any assistance in the future. We will be happy to help.
Sincerely,
RentingCarz Team 🚗✨
I rented a car through RentingCarz and…
I rented a car through RentingCarz and the agent at National Rental Car in Arcata California did not honor my reservation. I was left out in the cold with no car even though I paid RentingCarz. Its been over a month and I am still trying to get my money and RentingCars keeps giving me the runaround. I have reported this to the FTC so I hope they investigate this. Please return my money
21 May 2026
Unprompted review
Reply from RentingCarz.com
Dear Ivette,
We appreciate you taking the time to share your experience with us.
We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.
We would like to inform you that the process is still on going, and we will also send the details to you via email. Once again, we apologize for any inconvenience caused by this situation.
Likewise, we would like to remind you that our support channels are available to provide immediate assistance should you need it.
Sincerely,
RentingCarz Team 🚗✨
Took payment for a SIXT rental that SIXT refused to provide — no refund, no response — FDACS case open
Date of experience: 23 December 2025
SIXT voucher: 1152550 — Confirmation: 9726943369
Amount retained by Rentingcarz / LatinCarz: CAD 1,076.38
I booked a prepaid car rental at SIXT Toronto Pearson through a premium travel concierge service in late 2025 (CAD 1,076.38, paid by credit card). My Air Canada flight AC427 was delayed by adverse weather and arrived at 23:11 instead of 21:44 (documented by Toronto Pearson/GTAA). The flight number was on file. The SIXT off-airport branch was already closed when I arrived.
At 03:32 AM on 24 Dec I asked the concierge service (case 20643678) to coordinate with SIXT. At 07:59 AM SIXT replied IN WRITING through the concierge REFUSING to release the vehicle. I had to take an Avis replacement at +CAD 642.31.
When I demanded the refund from SIXT (formal letter, 25 May 2026), SIXT replied that 'Your reservation was booked and paid for through the wholesaler LatinCarz, LLC. As a result, any refund requests must be directed to them, since they are the party that processed and currently holds your payment.'
I sent a formal demand letter to Rentingcarz / LatinCarz, LLC on 11 June 2026 (Miami address 78 SW 7th St Ste 500). As of 24 June 2026 — 13 days later — Rentingcarz has NOT responded. This pattern matches the unanswered complaints in Rentingcarz Holdings' BBB Miami profile.
Rentingcarz / LatinCarz, LLC is a Florida-registered seller of travel (Chapter 559, FL Stat.) bound by FDUTPA (Chapter 501, Part II). I have filed complaints in parallel:
- FDACS Florida Seller of Travel program — case 2606-04507
- Consumer Protection Ontario
- Competition Bureau of Canada
This is a textbook closed-loop refund deflection: SIXT redirects to LatinCarz; LatinCarz ignores the consumer. Both retain a financial benefit from a service that was actively refused.
Total out-of-pocket loss: CAD 1,718.69.
Avoid Rentingcarz / LatinCarz for any prepaid booking. If the operator refuses to deliver, you are left without recourse. Even formal demand letters are ignored.
—— UPDATE 24 August 2026 ——
Refund of USD 676.78 finally received on my credit card on 21 August 2026 (Receipt #3468-2929), 2 months after my formal complaint to FDACS Florida (case 2606-04507) against LatinCarz LLC. Credit must be given: LatinCarz COO did escalate the case to SIXT senior management, which reversed the penalty from 100% to a USD 100 partial fee. However, the recovery only came AFTER regulatory pressure. Their initial response to my personal demand letter was silence, and even after the refund was processed, their communication kept deflecting me back to the travel agency channel. Their own response to FDACS acknowledged a service gap and announced a corrective measure to acknowledge direct-from-traveler contacts going forward — that is a real improvement that would not exist without this complaint. Original review stands as an accurate description of what it takes for a consumer to recover a prepaid amount through the SIXT / LatinCarz / travel agency channel.
21 December 2025
Unprompted review
Reply from RentingCarz.com
Dear David,
Thank you for contacting us and sharing the details of your situation. We regret to hear about the inconvenience you have experienced and would like to extend our sincere apologies for any concern or frustration this matter may have caused.
Please rest assured that we are actively working on your case. Our team has already begun reviewing the information provided and is conducting a thorough assessment to ensure that all relevant details are carefully considered. We appreciate your patience while this process is underway.
As soon as we have completed our investigation and obtained all necessary information, we will reach out to you with an update regarding the outcome of our review.
In the meantime, if you have any additional questions or information you would like to share, please feel free to contact us at any time. We remain at your disposal and are committed to assisting you throughout this process.
Best regards,
RentingCarz Team 🚗✨
Reply from RentingCarz.com
Dear Helvio,
Thank you for taking the time to leave your feedback. We are pleased to hear that you had a positive experience and that our team was able to provide the support and service you expected.
At RentingCarz, we are dedicated to making the car rental process simple, reliable, and convenient. Your satisfaction is very important to us, and we truly appreciate your trust in our services.
We hope to have the opportunity to assist you again on your next trip.
Best regards,
The RentingCarz Team 🚘🌟
Second Formal Request for Immediate Refund and Resolution – Reservation 41509473CO5
Dear RentingCars Customer Service,
I am writing once again regarding Reservation Confirmation Number 41509473CO5.
Following my previous complaint and subsequent review, I was informed that my case was under analysis. However, despite the time that has passed, I have not received any effective resolution, refund confirmation, reimbursement date, or formal explanation regarding the status of my case.
I would like to reiterate that I fully complied with all requirements of the reservation. I arrived at the rental counter on time, presented all required documentation, possessed a valid credit card for the security deposit, and was fully eligible to collect the vehicle.
The reservation was cancelled exclusively due to the actions of a Budget employee. The cancellation was not caused by any fault, omission, delay, no-show, documentation issue, payment issue, or contractual breach on my part.
Despite this, the charge for the reservation was processed and remains posted on my credit card statement. To date, I have not received the corresponding refund.
This situation is unacceptable. A customer who fully complied with all contractual obligations should not be deprived of both the contracted service and the funds paid for that service.
I therefore formally request:
Immediate confirmation of the refund process;
The exact amount to be refunded;
The expected refund date;
A written explanation of the current status of the case;
Confirmation that RentingCars has obtained all necessary cancellation records from Budget.
If this matter is not resolved promptly, I reserve all rights available to me under applicable consumer protection laws and payment card dispute procedures.
I respectfully request urgency in resolving this matter and expect a substantive response rather than a generic acknowledgment.
Sincerely,
Paulo Ansel
Reservation Number: 41509473CO5
31 May 2026
Unprompted review
Reply from RentingCarz.com
Dear Thássila,
Thank you for reaching out and for providing us with the details regarding your concern. We are truly sorry to learn about the difficulties you have encountered and sincerely apologize for any frustration this situation may have caused.
We would like to assure you that your case is receiving our full attention. Since your request was submitted yesterday, our team has already initiated a detailed review and is currently gathering all the necessary information to properly assess the matter. We are committed to keeping you informed and providing a comprehensive update as soon as our investigation is completed.
Should you have any further questions or require assistance in the meantime, please do not hesitate to contact us through any of our customer support channels.
Best regards,
RentingCarz Team 🚗✨
woderful and nice
12 June 2026
Unprompted review
Reply from RentingCarz.com
Dear customer,
We greatly appreciate you taking a moment to share your review. It is wonderful to know that our team provided the high level of service you deserve and that your experience was a positive one.
Our commitment is always to deliver excellent value and seamless service to our clients. We look forward to the privilege of assisting you again on your future travels.
Sincerely,
The RentingCarz Team 🚗✨
Reply from RentingCarz.com
Dear Alvaro,
Thank you for sharing your comments with us. We are pleased to know that your experience was a positive one and that our team was able to provide the support and assistance you were looking for.
Customer satisfaction is at the heart of everything we do, and feedback like yours encourages us to continue improving our services and delivering a smooth booking experience. It was our pleasure to assist you.
We appreciate your confidence in RentingCarz and hope to be part of your future travel plans.
Best regards,
The RentingCarz Team 🚗✨
Improper Charge for a Cancelled Reservation and Complete Lack of Interest in Resolving the Issue
My experience with RentingCarz has been extremely frustrating.
I made a vehicle reservation through the website and received confirmation that the charge had been processed on my credit card. Shortly afterward, I received an email stating that the payment was still pending. When I tried to access the payment link provided, the system returned an error message. A few minutes later, I received another email clearly stating that the reservation had been cancelled.
Based on this information, I reasonably understood that the reservation was no longer valid. To avoid compromising my trip, I proceeded to rent a vehicle from another rental company.
Only after I questioned the charge did RentingCarz inform me that the cancelled reservation had supposedly been replaced by a new reservation created automatically. The problem is that I was never informed about this new reservation. I did not receive any confirmation email, voucher, approval notice, booking update, or any other communication indicating that a new reservation had been created in my name.
In other words, the company cancelled my original reservation, created another one without my knowledge or authorization, and is now attempting to charge me for a service that I never used.
What concerns me even more is the company's attitude after I opened a complaint. I have contacted RentingCarz multiple times via email and WhatsApp, and the response is always the same: "we need more time." There is no concrete deadline, no meaningful update, and no apparent interest in resolving the issue. The customer service is cold, indifferent, and gives the impression that the customer is simply being ignored.
I am being charged for a mistake that I did not make, for a reservation that I never used, and for which I was never properly informed.
I expected greater transparency, professionalism, and respect for consumers. So far, RentingCarz has shown no sense of urgency or commitment to resolving a situation that was entirely created by its own operational failure.
My request is simple and fair: the cancellation of this improper charge and a full refund of the amount paid, since the service was never used and the communication failure occurred exclusively on RentingCarz's side.
10 May 2026
Unprompted review
Reply from RentingCarz.com
Prezado Sr. Thiago,
Receba nossas cordiais saudações. Agradecemos por entrar em contato conosco e compartilhar o ocorrido. Lamentamos sinceramente os transtornos que essa situação possa ter causado e apresentamos nossas mais sinceras desculpas. Nosso compromisso é oferecer um serviço de qualidade, por isso compreendemos sua preocupação e valorizamos seu feedback.
Informamos que já enviamos uma resposta referente ao seu caso por e-mail. Além disso, gostaríamos de lembrar que nossos canais de atendimento permanecem à sua disposição para auxiliá-lo com qualquer informação adicional ou suporte que venha a necessitar.
Atenciosamente,
Equipe RentingCarz 🚗✨
It was so easy!!
It was so easy making the reservation.... and Santiago gave a great customer service!!
3 June 2026
Unprompted review
Reply from RentingCarz.com
Dear Rodolfo,
Thank you for taking the time to share your experience with us. We’re delighted to hear that our team was able to meet your expectations and help make your booking experience a pleasant one.
At RentingCarz, we strive to offer reliable service, competitive rates, and dedicated support every step of the way. We truly appreciate your trust and hope to have the opportunity to assist you again on your next journey.
Best regards,
The RentingCarz Team 🚗✨
People were nice
27 May 2026
Unprompted review
Reply from RentingCarz.com
Dear Roxana,
Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a pleasant experience and that our team was able to provide the quality service you expected.
At RentingCarz, we continuously strive to offer reliable assistance and great value to every customer. We truly appreciate your trust and hope to have the opportunity to support you again on your next journey.
Best regards,
The RentingCarz Team 🚗✨
Mr. Fred was awesome
Mr. Fred was awesome he had everything sorted in under 3 minutes rentingcrz.com team are top Noch they are the best
26 May 2026
Unprompted review
Reply from RentingCarz.com
Dear Eric,
Thank you so much for sharing your feedback with us. We’re delighted to know that you had a great experience and that our team was able to provide the support you needed.
At RentingCarz, our goal is to deliver excellent service and help our customers find the best options available for their travels. We truly appreciate your trust and look forward to assisting you again on your future journeys.
Best regards,
The RentingCarz Team 🚗✨
Love this company
Love this company, it goes out of its way to please the customer! Thanks Fred for your patience and support.
22 May 2026
Unprompted review
Reply from RentingCarz.com
Dear Carmen,
We greatly appreciate you taking a moment to share your review. It is wonderful to know that our team provided the high level of service you deserve and that your experience was a positive one.
Our commitment is always to deliver excellent value and seamless service to our clients. We look forward to the privilege of assisting you again on your future travels.
Sincerely,
The RentingCarz Team 🚗✨
Work processing is extremely slow.
Work processing is extremely slow.
I am waiting for a response, but I still haven't heard anything. Are you still reviewing the refund?
It’s been almost two weeks.
15 April 2026
Unprompted review
Reply from RentingCarz.com
Dear Kim,
We hope you’re doing well, and thank you for taking the time to tell us about your experience.
We’re truly sorry for what occurred. Please accept our apologies, your case is currently being reviewed, and we’ll keep you informed with any updates as soon as they become available.
In the meantime, please remember that our support team is always ready to assist you if you need immediate help.
Best regards,
RentingCarz Team 🚗✨
Formal Complaint – Incorrect Charges of USD 4,037.43 and USD 3,787.43 for Returned Vehicle
I am filing this complaint regarding a car rental booking made through your platform (Booking Reference: 09073485PA1) with Avis.
I am writing to formally report that this matter has become even more serious and still remains unresolved.
After recovering access to my card, I found two separate movements from AVIS RENT-A-CAR dated 04/21/2026 related to the same rental case:
USD 4,037.43
-USD 3,787.43
As I have already informed you, the vehicle was returned in person, without damage or incident. For that reason, it is unacceptable that inconsistent amounts and billing movements continue to appear in connection with the same rental.
I urgently request:
A written explanation of the exact nature and origin of both movements.
Immediate confirmation of which amount, if any, is an actual charge and whether the negative amount corresponds to a reversal, adjustment, or temporary authorization.
Immediate cancellation and reversal of any improper charge related to this rental.
Written confirmation that no further charges will be made in connection with this case.
This issue was already reported in a timely manner and, instead of being resolved, it has become more complex. If I do not receive a clear and immediate solution, I will continue escalating this matter with my bank/card issuer and through the appropriate consumer protection and legal channels.
I expect your urgent written response.
Sincerely,
Nicolás
20 April 2026
Unprompted review
Reply from RentingCarz.com
Dear Nicolas,
We hope you are doing very well. We appreciate you taking the time to share your experience with us.
We regret what happened and offer our sincere apologies on behalf of the rental company, as this situation does not reflect the level of service we strive to provide.
We would also like to inform you that your case is currently under review, and we will update you as soon as possible.
Likewise, we would like to remind you that our support channels are available to provide immediate assistance should you need it.
Best regards,
RentingCarz Team 🚗✨
My experience was very good
My experience was very good. They helped me resolve my issue with the date and time, and I really appreciate the support.
15 April 2026
Unprompted review
Reply from RentingCarz.com
Dear Jesús,
Thank you for taking a moment to share your experience with us. We’re delighted to know that our service met your expectations and that you were satisfied with the assistance you received.
Our team is continuously striving to offer you the best possible deals, and we look forward to the opportunity to serve you again in the near future.
Best regards,
The RentingCarz Team 🚗✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.