RentHero UK Reviews 

173
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged unauthorized fees for subscriptions they did not intend to purchase, often after a low-cost trial. Customers reported issues with money being deducted from their accounts, which they felt was without clear consent or based on unclear terms. Reviewers also faced significant difficulties trying to contact the company, with phone numbers unreachable and emails bouncing. Customers also frequently noted issues with the website's property listings, which often contained outdated or unavailable information, redirecting them to agents rather than direct landlords as implied. Some customers expressed concerns about how properties were advertised and about certain business practices.

What people talk about most

Website

Reviewers express strong dissatisfaction with the website, frequently advising others to avoid it due to... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over hidden charges... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting unexpected charges and unclear... See more

Customer communications

Customers consistently note negative experiences with contact, often reporting difficulties reaching... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Rated 1 out of 5 stars

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied

Rated 1 out of 5 stars

i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more

Company replied

Rated 1 out of 5 stars

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.1

Poor

TrustScore 2 out of 5

173 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.1

All reviews

(173)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are very helpful in all aspects of…

They are very helpful in all aspects of finding my new home

26 June 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Lucy,

Thank you for your review.

Congratulations on your new home! We are happy that we were able to help you find what you were looking for.

Have a nice day!

Best regards
Rentola

Rated 5 out of 5 stars

Thanks very good

24 June 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Metodio,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

Great service at your fingers tips!!

Great service at your fingers tips!!! Leaving home to relocate to abroad in Sunderland, get a befitting accommodation make it easier through your platform. Keep it up

6 May 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Damilare

Thank you so much for your review!

We're really glad to hear you're happy with our site and found it helpful. Please let us know if there is anything we can help you with.

Have a great day!

Kind regards
RentHero

Show reviews in all languages. (173 reviews)

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