RentHero UK Reviews 

173
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged unauthorized fees for subscriptions they did not intend to purchase, often after a low-cost trial. Customers reported issues with money being deducted from their accounts, which they felt was without clear consent or based on unclear terms. Reviewers also faced significant difficulties trying to contact the company, with phone numbers unreachable and emails bouncing. Customers also frequently noted issues with the website's property listings, which often contained outdated or unavailable information, redirecting them to agents rather than direct landlords as implied. Some customers expressed concerns about how properties were advertised and about certain business practices.

What people talk about most

Website

Reviewers express strong dissatisfaction with the website, frequently advising others to avoid it due to... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over hidden charges... See more

Payment

Clients share negative opinions on payment, with many reviewers reporting unexpected charges and unclear... See more

Customer communications

Customers consistently note negative experiences with contact, often reporting difficulties reaching... See more

Service

Customers had ambiguous experiences with service, with many expressing significant dissatisfaction, citing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

All the houses,you are proposed to me, are good, but I can contact any landlord. I can't see helpful.

Company replied

Rated 1 out of 5 stars

Whilst looking for a property, a barn conversion came up with an amazing staircase in the centre of the room, something you'd see in a movie. The button said 'Contact Landlord'. When you do, there is... See more

Company replied

Rated 1 out of 5 stars

i would not even rate it 1 star, from the start i was interested in a property and it was pay the fee of £1 for landlords details. No details were given what they did do was steel £35 out of my bank.... See more

Company replied

Rated 1 out of 5 stars

As others have stated they use old adverts make you pay £1 to view details only then to be told it’s let.. when I then searched the let property it had been let over a year ago.. absolute scammers the... See more

Company replied


Company details

  1. Real Estate Rental Agency

Written by the company

Looking for your next rental property? Renthero is your best choice! At Renthero, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Renthero offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Renthero, we strive to make your rental journey simple, transparent, and completely stress-free.


Contact info

2.1

Poor

TrustScore 2 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.1

All reviews

(173)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a problem accessing my account…

I had a problem accessing my account contacted customer services who sorted things out
Very impressed 👍

13 September 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards

Rated 1 out of 5 stars

This website is full of scammers & the…

This website is full of scammers & the actual company clearly doesn’t care which is a bigger red flag. I made a tenant profile and had “landlords” emailing me trying to get me to pay money before even viewing a property. This has happened on more than one occasion, fake certificates, fake contracts & they all use this “urgency” to get you to rent due to “being let down so many times” these scammers forget you can look to see information on properties. They have seen i am in a housing situation & chose to take full advantage & i feel the rest of the site is the same. Its a sketchy site. Wouldn't trust it & most of these reviews seem fake too. Stick to the known rental websites or source a registered landlord. Luckily i didnt pay any money to these scammers and once they were aware i knew my rights when renting the replies were not fast, they were non exsistent.
Look up your rights and what to look out for before renting because these scammers go through lengths to try get money from you.

The names

Colette woods
Karen dunn

1 September 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Thank you for your review. We appreciate that you took the time to give us feedback.

We are sorry to hear that you are not satisfied with our service.

We would like to have the chance to fix the issue you are facing and give you a better experience with us.

Please contact us at [info@renthero.co.uk] so our customer service can assist you in the matter.

Rated 5 out of 5 stars

I don't know what you mind with my rewiew

I don't like where I'm staying because it's an attic floor nd very hard for me to manage lots of steps that is why I would like to move

27 August 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards

Rated 5 out of 5 stars

I'm interested in renting a small place…

I'm interested in renting a small place in or near Exeter and find your site very useful

21 August 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards

Rated 5 out of 5 stars

I am very happy with my experience

I am very happy with my experience. I would gladly tell anyone to use you. Thanks for all your help.

20 August 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards

Rated 5 out of 5 stars

You provide reviews quickly and it…

You provide reviews quickly and it easily accessible.

12 August 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards

Rated 5 out of 5 stars

Super good 👍

1 August 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi ,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards

Rated 5 out of 5 stars

It was very help full and so quick to…

It was very help full and so quick to replay every I needed thank so much

29 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Dawn,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Renthero.co.uk

Rated 4 out of 5 stars

Help with hopefully finding my new home

I'm hoping to fine my new home

28 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Tracy,

Thank you very much for your review!
We are happy to hear that you are satisfied with our services.

For further assistance you may contact us at info@renthero
.co.uk

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

I am so grateful for this app

I am so grateful for this app. It made the transaction seamless thanks to Renver

26 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Bisi,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

Rover was very helpful at resolving my…

Rover was very helpful at resolving my problem and communicated well. Thank you.

25 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Martha,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

Easy communications

Easy communications. Only relevant properties and not overbearing amount of emails sent. Thank you

18 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Sue,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Renthero.co.uk

Rated 5 out of 5 stars

Easy to search and contact with…

Easy to search and contact with landlord or agents

14 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Mustak Ahmed,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.
Have a great day!

Best regards
Rentola

Rated 5 out of 5 stars

The response is so quick

9 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Loice,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

Rated 5 out of 5 stars

Great service

8 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Jeannette,

Thank you very much for your review!

We are happy to hear that you are satisfied with our services.

Have a great day!

Best regards,
Rentola

Rated 3 out of 5 stars

Very good useful service

3 July 2022
Unprompted review
RentHero UK logo

Reply from RentHero UK

Hi Leena,

Thank you for your review!

We are glad to hear that you got the help you were looking for. Your feedback means a lot to us.

Have a great day!

Best regards
Rentola

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