Booking Confirmation: 6616735983 (Woźna 16/4, Poznań) I am publicly exposing the appalling treatment, negligence, and lack of customer protection by both @bookingcom and @renters_pl.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stayed recently at their Warsaw, Ochota apartment. It is located close to Warsaw Central Station, well furnished and stocked with the essentials we needed for our short stay. The host provided clear i... See more
Company replied
We had a wonderful stay in an apartment overlooking the Motława river in Gdansk. The apartment was clean, comfortable, and had a great view. Messages through Booking.com were answered quickly. Only im... See more
Company replied
-Wring WiFi account and password was given, Dirty iron -TV remote control not properly functioningI believe. -There is only one wardrobe in the apartment, located in the hallway. This wardrobe i... See more
Company replied
Breach of guidelines
What’s wrong with this company?
What’s wrong with this company? Things were missing from the apartment. I notified them the minute I checked in. It’s been three days and still they have not brought missing items. I don’t understand why they need my keys to deliver the items. Here’s a revelation, make a copy of keys!!! I don’t know how this company operates so poorly.
Apartment is clean, but there’s mold in the bathroom.
25 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for your review. After you reported the missing items, they were delivered the very next day, at the time and date we had previously agreed upon. We always strive to respond as quickly as possible and in accordance with the arrangements made with our guests. If there was any misunderstanding, we sincerely apologize – we are committed to ensuring a comfortable stay for each of our guests. Renters team
Not recommended.
Not recommended.
Very dirty flat ,dirty WC and sink in bathroom.
28 August 2025
Unprompted review
Reply from Renters
Dear Guest, we would like to apologize you for inconvenience what you have mentioned. Please be assured that this is not representative of the usual standard of service. Please accept our sincerest apologies. We hope that you would give us another chance to present the high level of our services. We will do everything we can to improve the comfort of our apartments. Renters team
I was disappointed with my stay because…
I was disappointed with my stay because important information about ongoing facade renovations was only shared after I had completed my booking and payment. When I asked to cancel, my request was refused. The construction caused significant disturbance during my stay, especially starting early in the morning around 7:30 am.
22 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for your feedback. Unfortunately, we have no control over the renovations. We apologize for any inconvenience this may cause. We strive to provide the best possible experience for our guests, but sometimes unexpected events occur that are beyond our control. Renters team
Ruined my trip
Ruined my trip. I complained immediately that their door was having issues. They kept ignoring my messages and calls. Sent a video that didn’t help. Two days later the door broke all together. I was locked out and waited hours to get in ruining my dinner I took home and I lost a whole day of my vacation with all the hours calling and waiting. They also don’t want to help at all. Offered to move me to another apartment for more money! Never offered any refund or any help. I had to beg. Stay far away from these scammers. They knew I had a surgery and I had to move the apartments the next day partially disabled. Nice way to treat a human being.
26 August 2025
Unprompted review
Reply from Renters
Dear Guest, we sincerely apologize for any inconvenience you may have experienced during your stay. We assure you that this situation does not reflect the standards we strive for.
Please be advised that the matter has been forwarded to our Complaints Department.
You will also receive a refund for any unused nights of your stay – please be patient, as processing time may take several business days, depending on your bank.
In response to this situation, we have offered alternative apartments to ensure you can continue your stay in more comfortable conditions.
We sincerely apologize and thank you for sharing your feedback. We take it very seriously and will do our best to prevent similar situations from occurring in the future. Renters team
Helpful Company
We had a great stay at a property hosted by Renters. Everything was as expected and they helped us extend our stay. All communication was professional and friendly. Recommended!
21 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for choosing our services and taking the time to review your stay with us. We are delighted you enjoyed your stay with us. We hope to welcome you back in the near future. Renters team
Really great communication and a really…
Really great communication and a really nice appartment, close to public transport🙏❤️🔥🙏
20 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for sharing your review. We are extremely happy that you enjoyed your stay with us. We hope to welcome you again soon! Renters team
Helska 16 Sopoty-excellent
I am from Slovakia and spent 2 weeks in apartment Helska in Sopoty. Everyting was excellent. Advantages: location quiet and near the beach and famous places, shops near by, clean, spacios, parking place for free
Disadvantages: none
1 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for sharing your review. We are extremely happy that you enjoyed your stay with us. We hope to welcome you again soon! Renters team
Dom & House apartments Gdansk.
Stayed at the Dom & House apartments in Gdansk. Apartments very centrally located, clean, modern and had everything needed for a short break.
All correspondences with Renters/via Booking.com was excellent, would recommend this apartment to anyone heading to Gdansk.
20 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for your review. We're extremely happy that you're satisfied with your stay. We hope you'll continue visiting our apartments! Renters team
We stayed in an appartment in wraclow…
We stayed in an appartment in wraclow that was very nice. Check-in check-out was simple and we had possibility to be in contact with someone of the agency that replay to our question also late at night. We would appreciated a bottle of water in the house, but apart from that, everything was really nice and well organized.
22 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for choosing our services and taking the time to review your stay with us. We are delighted you enjoyed your stay with us. We hope to welcome you back in the near future. Renters team
Very nice place to stay
Very nice place to stay. Great location.
Easy check in and check out process. Thank you
20 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for your review. We're very happy to hear about your good stay in our apartment. We hope you'll visit us again soon! Renters team
No coffee machine
21 August 2025
Unprompted review
Reply from Renters
Dear Guest, it was our pleasure to host you. Thank you for your valuable feedback. We hope you'll visit us again. Renters team
We stayed at Więzienna 21A/23A…
We stayed at Więzienna 21A/23A apartment in Wroclaw. The location of the apartment was great; it was less than a minute from the main square. The apartment was clean.
The Bad.
Be aware that the flat is very small, we would not recommend staying with more than 2 adults. There is a second sleeping area in the main room being a pull-out couch which would only be suitable for children.
There were not TV remotes in the apartment, and we were unable to use the TVs. We contacted Managment about the issue right away. after several emails back and forth, they wanted us to remove the TV's from the wall, take a picture of the back name plate and email it to them so they could get new remote controls for the NEXT people renting the flat. They made no attempt to correct this issue for us.
20 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for sharing your feedback. We're glad to hear that you enjoyed the apartment's location and appreciated its cleanliness – this means a lot to us.
We would also like to kindly point out that the apartment’s size was clearly stated in the listing.
We sincerely apologize for the inconvenience caused by the lack of TV remotes. Our customer service team is available 24/7, and we always aim to respond to guest requests as quickly and efficiently as possible. This situation should not have occurred – we are truly sorry and will do our best to ensure it does not happen again in the future. Renters team
Awful!!!
Apartment in ul. Dobra 1a/ Gdańsk. Omg this was absolutely awful! Pictures are definitely photoshopped. Place is tiny, imagine seating on the toilet and the sink is literally on your laps! Forget dropping the soap in the shower, there’s no way you can pick it up haha! And customer service was the WORST i have ever had to deal with! Please do not get fooled by images and description! It’s not what it looks like! Oh and nothing worked in there 🤷♀️ such a shame as location was spot on.
5 August 2025
Unprompted review
Reply from Renters
Dear Annie, thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations.
Please note that the photos included in the listing accurately reflect the current condition of the apartment, and the size of the apartment is clearly stated in the offer. We always strive to provide honest and detailed descriptions to help our guests make informed decisions.
Our customer service team is available 24/7 and is always happy to assist at any time. We kindly encourage you to contact us directly so we can better understand the situation and address your concerns appropriately. Renters team
Very beautiful apartment
Very beautiful apartment, close to the beach, all amenities in the apartment were of very good quality. Apartment was very clean and same as shown in pictures.
4 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for choosing our services and taking the time to review your stay with us. We are delighted you enjoyed your stay with us. We hope to welcome you back in the near future. Marta Noclegi Renters
Fraud charges after checkout
Be extremely cautious with this company. Two days after our checkout, they charged us for a “missing cup” from the coffee machine — something we never saw or used. There was no warning, no discussion, and no evidence provided.
They claimed this is “standard practice immediately after checkout,” yet the charge appeared much later. After reading several other recent reviews describing the same issue (sometimes with far larger sums), this looks less like an honest mistake and more like a systematic scam.
We did not break or lose anything, and charging guests without consent or proof feels completely unacceptable — if not outright illegal. The apartment itself was fine, but this dishonest practice ruined the experience. Future guests should double-check everything on arrival and be aware of these post-checkout charges
16 August 2025
Unprompted review
Reply from Renters
Dear Guest,
thank you for sharing your feedback. We are very sorry to hear about your negative impression regarding the additional charge. Please let us clarify that any charges applied after check-out are based on the report from our cleaning and maintenance team, and they are never made without verification. We fully understand your concerns, and we will carefully review this case to ensure that the situation was handled correctly and transparently.
We appreciate your comment about the apartment itself and truly regret that this issue overshadowed your experience. Guest satisfaction and trust are extremely important to us, and we will do our best to prevent similar misunderstandings in the future.
We hope you may give us another chance to provide you with a stay that is fully positive.
Marta
Noclegi Renters
Good apartment, disappointing service
The apartment itself was good and very clean, so no complaints there. However, the service was extremely disappointing from the very beginning of the booking until the end. They never responded through Booking.com, which forced me to always reach out via the website. Any request I had, such as shortening my stay or arranging a late checkout, was refused with no flexibility or willingness to help. Even though the apartment was free for the day, they strictly stuck to policy and did not allow a later checkout. Overall, the poor communication and lack of service overshadowed the otherwise nice apartment.
18 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for sharing your feedback. We are glad to hear that you found the apartment clean and enjoyable. We are very sorry that our service did not meet your expectations. Due to the high occupancy not only of this apartment but also of others in our portfolio, our cleaning team have a tightly planned schedule. While we always aim to provide timely communication and flexibility whenever possible, we regret that in this case you felt unsupported. Your comments are important to us, and we will review our procedures to ensure a better experience for our future guests. Thank you again for your feedback. Best regards, Marta, Noclegi Renters
Quality accommodation
Quality accommodation. We rented a smaller apartment which was very efficiently furnished. Everything worked, fast internet, thank you!
20 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for sharing your review. We are extremely happy that you enjoyed your stay with us. We hope to welcome you again soon! Marta Noclegi Renters
The apartment was exactly as described
The apartment was exactly as described. Fantastic location, very close to all the attractions but also to the train and bus station. The apartment was clean and had all what we needed. Air-conditioning was a nice addition especially that weather was very hot during our stay. The only downside was that the apartment was pretty dark during the day, but we were out most of the time anyway.
15 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for sharing your review. We are extremely happy that you enjoyed your stay with us. We hope to welcome you again soon! Marta Noclegi Renters
Beautiful, stylish and quiet apartment on the…
Beautiful and stylish apartment on the last floor of a very quiet residential building. It is very well located with all amenities and transportation around.
12 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you for your feedback. We are very happy with your successful trip. We hope you will continue to use our services. We hope to welcome you back in the near future. Marta Noclegi Renters
apartment in Warsaw city…
We rented an apartment in Warsaw city centre and it was amazing. Very nice, comfortable and clean. Totally recommend it!
15 August 2025
Unprompted review
Reply from Renters
Dear Guest, thank you very much for choosing our services and taking the time to review your stay with us. We are delighted you enjoyed your stay with us. We hope to welcome you back in the near future. Marta Noclegi Renters
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.