Rentcarla Reviews 

We had a very bad
experience with Carla. The website quoted us a certain price, but upon arrival at the Europcar office, the price was increased, with the explanation that the booking rate was only valid for American citizens. This condition was not stated anywhere in the agreement with Carla.

If you want a rental experience with less headache and confusion do not use this company. You’ll fair better dealing with the rental companies directly. Hidden costs!

I went on Carla last June, 2025 and booked a car no problems except the extra fee's at the counter that the car rep. stated was mandatory. Not Carla's fault really. BUT, last week, I attempted to just get a car rental quote and since I wasn't seeing any real differences in prices for cars, I called customer service to ask the rep if my card would be charged now since I didn't actually hit any of the buttons to get a car; She said there were no reservations for me to get a car accept the previous one for last June, 2025. I was glad since I still was looking at other websites.
I looked around, there were websites with great prices. I reserved one and moved on.
Arrived at my destination by AAirlines and they said I had 2 reservations. one for under $500. and one for $1100. I said just use the lower one. I left the airport and looked up the bank information later to find Carla was the higher amount. Well their website has no reservation for this Reservation. I have no email for it. I tried to contact them but it was Sat. they are closed weekends. I sent an email. They proceeded to email Monday and tell me I rented a car. I did not do that. I don't even have any information on a rental. Send it to me. They can't. I have tried to get it from them since then. It's Wednesday and they have sent me nothing except the original information that I input for looking for a car with the dates and times. No prices, no totals, no confirmations, nothing. They tell me that I paid for it because I rented it and they owe me nothing. Wrong.

Awful company. I rented a car but was given very poor instructions on how to locate the rental desk, and no clear guidance on what to do if I couldn’t arrive at the exact time stated.

Unfortunately, my flight was delayed, and by the time I reached the desk it was closed. This left me and my family, including young children, stranded at the airport with no support or assistance.

I requested a refund due to these circumstances, but this was declined. Instead, I was offered “Carla credit,” which is of no use to me as I will not be using this company again.

Very disappointing experience and I would not recommend.

Avoid Carla! Completely unacceptable service. Never use Rentcarla. I couldn’t pick my car because Carla Rental service provided wrong list of documents needed for pickup in their confirmation email. The desk wouldn’t handover the car, and this totally disrupted my travel plans. I requested a refund for the rental which I couldn’t pickup , they don’t accept any responsibility and refuse refund!!
What a bad service for something you didn’t get.
Scam scam scam

This was one of the worst travel booking experiences I’ve ever had, and I strongly warn others to avoid using Carla.

I booked a rental car through Carla at a confirmed price for pickup in Orlando. When I arrived at the rental desk (America Car Rental), I was suddenly told I had to pay significantly more than what I had already agreed to. They stated I owed $1200.00 for the car plus a $2500.00 deposit and said they didn't know anything about what I had paid to Carla. There was no clear justification—just a demand for more money. When I refused, they canceled my reservation on the spot without my consent, leaving me stranded and forced to scramble for a last-minute alternative.

The most unacceptable part was Carla’s response. Even though I never received the car and the cancellation was completely outside of my control, they refused to refund my money. Their customer service was dismissive and unwilling to take any responsibility for what happened.

This experience felt completely misleading and unfair. The low prices advertised do not reflect what you may actually be forced to pay at pickup, and if something goes wrong, don’t expect Carla to help you or make it right.

Save yourself the stress, time, and money—book directly with a reputable rental company and avoid Carla altogether

The worst service ever with renting car. Only work 9 to 5 and when you call even 9 to 5 Mon-Fri there is no response.
I rent car through them at Barcelona airport and when I arrived, at night, and the rental car OK mobility, office was closed. No message no email that we will not be there. I placed my flight number as well and the time when reserving they knew when I was arriving and still. I had to contract another service, at very hight rate of course (6x more expensive btw).
I contacted on Monday to get my money back and they said "refund decisions are made according to our terms and conditions, and we do not have control over the outcome". I would never contact them. And you should also.

After one month they charging my acc. Of 20$ probably that should be happening every month.. don't have any subscription with them. Can't delete my acc

The agreement offers free cancellation up to 48 hours but when cancelling you must choose between Carla Cash(the company keeps your cash to stand against future rentals) or your own cash and, since everyone will of course choose to have their own cash, the design of the web layout is set up to have you mistakenly choose Carla Cash before you realise. And they will not give your money back once you have made that mistake. Not a company that I will do any business with again. Avoid.

Scam!! They booked me under a low corporate rate to keep cost down and then I was charged per mile, costing hundreds more than I expected. I showed Avis the confirmation that said unlimited miles and they said that it is not their responsibility when I booked through a third party and they would not honor it. Do not use carla!!

Never ever use this company. NEVER EVER USE THIS COMPANY. JUST DONT.
Pre paid all the car hire and insurance. Then arrived at the desk from the agency they use, had a very aggressive experience. Everything I had paid I was told was none in void and I would have to pay a huge amount more or otherwise I wouldn't be able to take the car.
Used Carla helpline, didn't work, used their online chatbox, they replied several days later. NO one to help at the time just ask for clarification.
An extraordinary bad experience. I am trying to get compensation now.
NEVER EVER USE THIS COMPANY

Be careful this is not a legit provider it’s an agency they don’t actually have cars. I booked a car through them it was not supplied on pick up and I had to use chargeback to get the money back. Not sure what the definition of a scam is however this felt like one.

Scammers. Do not use.

The worst service ever.
Do not rent it from Gare de Lyon in Paris beware. The staff were the rudest people ever.


We arrived at 12.30 they said rental was at 2 pm so we waited in the cafe beside the agency. The staff went in and out of their office seeing us and looking at us even. At the designated time they told us we need a US visa,They cancelled our booking because apparently we needed a US residence visa to take the car. But they are willing to rent us a nother car and cancell our existing booking.

We are French live in france and booked in France no VPN used. how they got to that. I dont know, Maybe because I was of foreign origin?

Upon trying to reserve a car. The took my money for the reservation and later emailed me that a car wouldn’t be available for the time slot I needed. They told me they would refund me the full amount I booked the car for because they were the ones who didn’t have the car available. Instead of refunding my full amount they deducted $19 saying I signed up for a subscription that I know I didn’t sign up for. Now no one is responding to my request for my $19 dollars they took from me

Booked a Gold Car rental at Alicante Airport through Carla (Voucher 3771030). Carla quoted a fixed counter price of £67.73 (total £70.00). My pick-up time of 23:30 was clearly stated on their own voucher.

At the Gold Car counter I was charged 123.71 € - nearly double the quoted figure. The difference included:

Out of Hours Collection (33.06 €) - my 23:30 pick-up was on Carla's own voucher
Premium Location Fee (13.12 €) - described as mandatory by Gold Car
Environmental Contribution (1.65 €)

All three charges were foreseeable and mandatory. Carla had all the information needed to quote correctly and didn't.

When I complained, Carla's response was to list the charges back to me, then state they aren't included "because they are mandatory charges from the supplier" - apparently not seeing the irony. Mandatory charges belong in the quoted price.

Complaint unresolved. Now pursuing via the European Consumer Centre and Skyscanner, through whom I originally found this listing.

Carla is the WORST experience you can pay for. I mean if you can afford to be scammed off the street please start there. At least you’ll have a better chance at getting your money back.

Their reps will lie to you over the phone. You’ll get surprise charges at almost any point during the sale process and their apps have the WORST navigation I’ve ever seen. Every time I open the app to look for a rental the price almost doubles. Every. Single. Time.

It’s disgustingly annoying. Bar none worst experience I could’ve ever had and they still owe me $313. I can’t leave a worst review unless they offered 0 stars. I hate that I did business with this company

The car hire voucher only reflected my deposit, no information was displayed about the amount to be pay at the counter. After asking 5 times, I was not provided with any visual confirmation of the pay at counter amount, so was concerned this could be a difficult conversation at the airport.

I amended my booking to reduce the duration of the hire and was charged a second set of booking fees and they have still not confirmed if this will be refunded in full should I cancel.

To many unknowns about the hire, not experienced this with other providers so have cancelled

If you would allow me to give them a zero, I would. Piss poor customer service and very misleading representatives.

The car I booked was not available. They didn't return the booking fee they call protection plan.
Don't book with them anything