Rentcarla Reviews 

DO NOT USE CARLA RENTAL!!!!
Massive letdown, I had booked car hire for 5 days on their platform for £128 through Europcar.
They took the deposit and sent me a confirmation email.
On the day I turned up at Europcar and they had no such car reservation for me.
Europcar said it was my problem to take up with Carla car rental.
Flabbergasted at this and being told if I wanted a car they could offer a small car for twice the price.
As I was going away I had no other option but to take the car.
I then contacted Carla rental and got nothing but voicemail leave a message.
So I emailed them with all the details, and the new car rental contract I had to take at double the price.
No apology at all they just said the problem wasn’t theirs, nothing wrong with the booking and as a gesture of goodwill they would refund me the deposit I had prepaid!!! What a joke, they take no responsibility at all even with all the proof that the issue was on their end and they hadn’t passed on the booking to Europcar.
Disgusting service I will never use them again, they shouldn’t be able to treat customers like this.
Why isn’t someone doing something to get rid of these dodgy trading companies???
Also Europcar are just as bad, if your going to use these 3rd party companies to sell car hire you also need to take responsibility for bookings that go wrong.
In the end I’m the customer and after using them in the past they are not 3 times the original costs they used to charge and will never use them either.

do not rent with them ! i had a budget of $665 i get to the counter and the up charge me almost 800 dollars i ended up booking somewhere else and carla is refusing to refund me! worse experience ever

booked my car at London Heathrow, supplied by Europcar, all smooth, no issues

SCAM — STAY AWAY FROM THIS COMPANY
Absolutely terrible experience with the Carla app.
I booked a car for $70.56 and ended up paying $211.84
I reserved a rental for a price clearly shown in the app, and when it was time to actually get the car, suddenly the price was almost THREE TIMES higher. Not because of some mistake on my side — they completely changed the booking terms after the reservation was already confirmed.
This was not a small extra fee or something hidden in fine print. The service I received was completely different from what I agreed to and paid for when I made the booking.
By the time they told me about the new price, I had almost no choice because my travel plans were already set. I basically got trapped into paying way more than expected.
I spent more than two weeks trying to solve this with Carla support before writing this review. They kept avoiding responsibility and never properly fixed the issue.
You should be able to trust the price and terms shown when booking. With Carla, apparently you can’t.
Very misleading company and a horrible experience overall.
STAY AWAY.

This is a very bad company that likes to keep/steal your money. Pls don’t use them.

Like many other customers, I also had a bad experience with Carla. I won't explain my case, but I came here to leave my negative review. They certainly won't review my case or issue a refund. DO NOT RENT ANYTHING FROM THIS PLATFORM.

Havent even started my car rental and I am already receiving emails about extra hidden fees!!!

SCAM!!!!!!!!

Tried to change the name of the driver, nothing else, and they are deciding to charge me €10 more just for this!!! Outrageous!

‼️Very very bad experience!!!!!
I had booked a Car from Luxumbourg airport through Carla rental platform and I received a confirmation mail and also the amount was debited from my credit card.
But when I arrived there they said my booking is cancelled and they cannot do anything because they are only a platform between customer and rental agency.
At the end of the day I was left without a car.
Its been more than 2 weeks now and I still haven’t got a refund and I‘m still calling them and also sending mails.
Their staff replied to me as if it was my fault I booked through them and got my booking cancelled.
They don’t take responsibility for anything.
Very bad experience will never recommend to anyone.
There are a lot of other platforms who take care of their customers and provide proper support.
After this I used Discover cars platform and they immediately arranged a car that too at a very good price.

Well, i guess it might be suggested that the booking process as an agent is ok, but from then on it goes down hill.
Booked a car, received the pick up information, arrived at Izmir to find the rental company did not exist. Had to call, International, to get new instructions to a new rental company.
Got the car, and finally ended up paying a TL 25,000 deposit...they initially tried TL250,000!!
Car returned after 4 days, all signed off, and told refund would be 7 days.
That was 3 weeks ago, still waiting. Spoke to Carla who claimed up to 25 days for the return and speak to the Turkish company...no responsibility whatsoever ever.
Will be initiating a reclaim through my credit card company.
Never again

The listed price for a car rental was good value when I made the booking.
Only in the confirmation email did it mention the hidden costs.
The car ended up costing more than double what it was listed for.
It would have been cheaper going directly through the car rental company.
I won’t be going back.

Paid for a service I couldn’t use and now being ignored—very frustrating and disappointing.”

Car booked in January 2026. On arrival in Nice in March 2026, no car available. No warning, no replacement. Had to book another car on the spot at a much higher price. Scandalous!

Terrible service. Paid one price through Carla and was charged 50% more for the car rental (Europcar). When I complained Europcar told me they never even received the booking details or payment from Carla. Reading reviews here (too late ) I realise I will probably waste hours now trying to get my money back and get nowhere

⚠️ Warning: Unreliable Service and Unresolved Refund Issue

I had a very disappointing experience with Carla Rent a Car.

Reservation details: Booking made between April 15–21 under the email address [enis.mutlu@r*****a.com]. Carla confirmation number: 3787846. Europcar confirmation number: 1201343194.

I cancelled the extra insurance package one day before picking up the vehicle, yet I was still charged for it. Despite clearly requesting a cancellation, no refund has been processed.

Additionally, there was confusion regarding the vehicle availability. At first, I was told that there was no car, and later a vehicle suddenly became available. This raises serious concerns about the reliability of the service.

To make things worse, the vehicle provided had warning lights on, which suggests that proper checks may not have been carried out before delivery.

The most frustrating part is that responsibility is constantly being redirected between the rental company and the platform, leaving the customer without a clear and fair solution.

I trusted this service, but unfortunately, my experience has been far from satisfactory.

I strongly advise future customers to be cautious when booking through this platform.

If this issue is not resolved promptly, I will escalate the matter to the Consumer Arbitration Board and the European Consumer Centre.

No idea how they are still in business, stupid system of refund money or they are trying to scam you.
Costumer services do completely zero help.
Do not book with them unless you need to be angry and loosing your mind.

It looks like I am not the only one badly surprised on collection day. It's a broker so avoid as rental companies has got their own rules/fees, Carla not mention when you booking

I had a very disappointing experience. My issue started in October, and I am still waiting for a refund of £360.

Despite multiple follow-ups, I have only received repeated assurances that the matter is being “escalated,” with no actual resolution. The last update I received was on 17 February, and since then there has been no progress or clear timeline provided.

It is unacceptable to keep a customer waiting this long for their own money. The lack of communication and accountability is extremely frustrating.

I would not recommend this service based on my experience.

DO NOT BOOK WITH CARLA / UNITED CAR RENT. I had a fully prepaid 7-day reservation made months in advance. Due to a 30-minute flight delay and the long wait for THEIR OWN SHUTTLE, I arrived 60 minutes late. They told me the car was gone, refused to provide a refund, and offered NO alternative. They effectively stole my money. I had to pay for a new rental with Avis (who were professional and confirmed that a 1-hour delay is normal). Carla Rent is a scam that uses "late show-up" as a pretext to double-sell cars and keep your deposit. Avoid them at all costs if you don’t want to be left stranded with your family at Miami airport!

Booked through Carla for an Avis rental in Winter Haven, FL. Here is exactly what happened:

1. They provided a corporate rate code that Avis could not honor. I was charged $95 more at the counter than what Carla quoted me.

2. I purchased their Full Protection insurance plan. At the counter, Avis required a policy number and insurance provider name to accept third-party coverage. Carla's plan provided neither — not in the app, not in the confirmation, and not in the protection PDF they emailed after I complained.

3. I called Carla during pickup and could not reach anyone. Their AI chat told me it could not locate any information about my protection plan.

4. I was forced to purchase $54 in outside coverage through RentalCover.com on the spot just to drive the car off the lot. RentalCover immediately gave me a reference number and provider name — exactly what Carla failed to provide.

Total out of pocket beyond what I should have paid: $180.

I have documentation for everything — Avis rental agreement, RentalCover receipt, and screenshots of Carla's AI telling me it couldn't find my policy.

A 1.4 rating on Trustpilot tells you this is not a one-time issue. Do your research before booking.

Terrible experience. Had 4 vehicles booked for a party of 19 (including 12 children) on a football trip to Belgium. Flight was delayed and desk was closed when we landed at Brussels Charleroi . Stranded at the airport, at midnight with 12 children. We had to pay 1000 euros in taxi fare to get to our accomodation.