Rent A Sauna Reviews 

209
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff for delivering quick, professional, and seamless home installations. Consumers truly love the product quality, noting how relaxing and wonderfully simple the saunas are to use daily at home. Many buyers frequently mention that the overall service makes renting and setting up an absolute game changer. However, some customers also noted frustrating issues regarding slow communication, unhelpful billing responses, and unresolved account questions. A few reviewers experienced delayed replies, poor support, and unexpected difficulties when trying to resolve various administrative problems with staff.

What people talk about most

Product

Users describe positive interactions with product, expressing immense satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and quick... See more

Staff

Clients share positive opinions on staff, consistently praising their friendly, professional, and helpful... See more

User experience

Consumers find user experience to be exceptionally positive, describing every step from the initial rental... See more

Customer service

Customers report overwhelmingly positive experiences with customer service, praising the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Highly recommend! We’ve been renting this sauna long-term on a weekly basis and absolutely love it. The guys who installed it were awesome — super friendly, quick, and made the whole... See more

Rated 5 out of 5 stars

Everything is brilliant about this sauna, delivery and installation, easy to use, beautiful, efficient, Australian owned, very low EMF’s. It is my go to at the end of a working day to take some time o... See more

Rated 5 out of 5 stars

We are very happy with our one person sauna from Nook Saunas!! The customer services excellent and the delivery and set up was very quick and efficient. Even though our delivery time was a little... See more

Rated 5 out of 5 stars

I picked Nook Saunas because of the option to Rent before you buy, and for the free delivery and installation. The team have fantastic communication, texting us on the way when they were within half a... See more


Company details

  1. Sauna

Written by the company

Infrared home saunas from only $59 a week. Rent from just 1 month! Free delivery and installation. No hidden fees. Love it and don't want to give it back? Option to buy after renting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience from word go

Great experience from word go. They communicated very well the process. Which was great. Installation guys where great. Sauna is amazing. Highly recommend 👌 👍

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a a great experience with Rent A…

I had a a great experience with Rent A Sauna, very grateful for the service, efficient service from the get go.. Installation guys were so professional, fast with no hassles at all. I would highly recommend Rent A Sauna. They are fair priced for a great product. Too many over priced saunas flooding the market, so your homework.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Exhausting & expensive lesson

This whole experience has honestly been exhausting and disappointing, and I truly regret choosing this company. I have paid over $4,000 for a sauna that is nowhere near worth that amount. The quality is extremely underwhelming, the sauna itself isn’t properly sealed when closed, so cold air comes through around the door. It feels cheaply made, and the display was installed incorrectly (though I never followed up on fixing this until now so no fault to Nook here). The contract process, in my experience, felt incredibly predatory. There is a minimum $999 buyout fee, and I was never clearly informed when I exceeded that amount. I ended up paying a significantly inflated price without transparency or proper communication. The customer service was the most frustrating part. There was little to no communication, my calls went unanswered & it felt like I was constantly chasing them and playing phone tag. I felt that unless you aggressively follow up, you’re left in the dark while invoices continue to arrive & the responses were always they can’t offer me anything bc of the contract. I now fully own the sauna and honestly, it’s been the biggest relief knowing I never have to deal with this again. This has been an expensive lesson & I hope anyone considering signing a contract with Nook Saunas takes the time to read reviews and understand exactly what theyre agreeing to

3 March 2026
Unprompted review
Rent A Sauna logo

Reply from Rent A Sauna

Hi S,

I’m genuinely sorry you've had this experience with us, and I really hope we can make it right.

If the sauna is not up to the Nook standard, our technicians will come out free of charge. I don't have your contact information, so if you email hi@rentasauna.com.au we can have someone come and look right away.

In relation to the contract and pricing, our agreement is structured as a rental. There isn’t a predefined “buyout” amount built into the contract - customers can continue renting for as long as they wish, and ownership only occurs if they choose to purchase separately. If at any stage there was confusion around this structure, I’d really like the opportunity to review your comms and ensure everything was communicated clearly.

The communication concerns are the most disappointing to read. No customer should feel like they’re chasing us or left in the dark. That’s not how we operate, and if we fell short there, I want to understand why.

Please reach out to us so we can make things right (sorry I can't see your contact information from this review). Thank you, and sorry for the inconvenience and hassle.

Rated 5 out of 5 stars

We love our Sauna

Our sauna got installed on Wednesday. we love the sauna and especially how hot it gets so you don't need to spend an hour in there to get the benefits. We were sweating from been in there after about 2 minutes and it only takes about 30minutes to heat up. So safe to say we love it so far ☺️ I can put in my favourite podcast with the Bluetooth.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Best post workout recovery

We honestly use our Nook 2 Person Sauna every single day now. It’s become part of our post-workout ritual — train, sauna, reset. It heats up quickly, fits us both comfortably, and is the perfect way to unwind and recover.
Hands down one of the best things we’ve added to our home routine. Couldn’t imagine not having it now 🔥

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the sauna and even more…

Very happy with the sauna and even more happier with the process of getting it here and the 2 lads set it up really quick and were great to deal with, we got the single person sauna and it works a treat and we use it up to 5 days per week. Would highly recommend

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love my Sauna,it is…

Absolutely love my Sauna,it is everything that I had expected and more. Excellent Professional customer service from start to finish. Installation was super fast. Great instructions on use and extra tips. Very happy highly recommend 👌

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything from enquiry to receiving…

Everything from enquiry to receiving the Sauna was so easy and for someone that has very little time between managing a company and five kids I need easy and fast . The Sauna it's self is the perfect size and easy to use and now I don't have to leave my home to attend the Sauna.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

From first message to delivery day

From first message to delivery day, the whole experience was seamless. Amazing communication, zero stress, and delivery was as easy as 1-2-Sauna! 🔥👏 Five stars all the way!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Loving our Nook Sauna

Loving our Nook Sauna! We've hired it initially to ensure we are happy before purchasing. The customer service is amazing, very responsive. We have used our sauna daily since receiving it. Life changer!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Everything about the process of renting…

Everything about the process of renting a sauna was easy - from the inquiry right through to the installation I had regular updates, friendly team members and awesome customer service. The sauna is amazing, our whole family loves it and the fact that you can rent one before committing to buying one is so helpful! If you’re on the fence - do it!! You won’t regret it!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough !

Cannot recommend enough , from first contact to delivery Nook Saunas has been amazing and so easy to deal with. There communication and delivery is excellent all set up for you in about 45 minutes. Our whole family are using the sauna and we all love it, the convenience of having at home is great.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Love love love this infrared sauna

Love love love this infrared sauna! Have used it regularly to further enhance health benefits! The whole process from email queries to installation was easy and the whole team were professional and helpful.

29 January 2026
Unprompted review

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