Bad experience - must avoid I booked through a third-party rental comparison site, and while the price looked attractive, the actual experience was extremely the worst. I had to travel 15 k... See more
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i have accidentally called this company and spoke to a person called Sham.. amazing service!!! he is a real gentleman honest authentic straight forward and extremely helpful! it happens to be that the... See more
Company replied
I found this website through a Google search. They appear big and professional, but two web forms didn't result in call back and when I phoned the next morning to make an enquiry, the person who answe... See more
This is my 3rd month for amex car rental so far soooo goooddd ...this amex ca rental recommended to all who wants to rent a car...this comany is perfect for you guys they are all professionals.highly... See more
Company replied
Company details
Written by the company
Rent a car Dubai : We offer Car Rental Dubai with unparalleled customer service. Get the cheapest Car Hire today from Rental Cars UAE
Contact info
3902 Burj Khalifa , 35114, Dubai, U.A.E.
- +97180022799
- Info@RentalCarsUAE.com
- rentalcarsuae.com
3.9
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 54% of negative reviews
Typically replies within 1 month
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Reply from Rental Cars UAE
We are delighted to hear that you had a positive experience with our service.
We truly appreciate you taking the time to share your feedback. Your support means a lot to our team!
Do not rent from Dollar.
Do not rent from Dollar.
Before my trip I contacted them several times – no reply at all. Zero support. Had to cancel because I had no idea if the booking was even real.
When I asked for the free cancellation refund they promised, they refused. Said my booking reference “not recognized” and told me to call billing department myself by phone. What a joke.
Terrible service. Stay away.
3 November 2025
Unprompted review
SCAM ALERT: AVOID CARSHELL UAE AT ALL COSTS! – DEPOSIT HELD HOSTAGE & ZERO COMMUNICATION
My experience with Carshell UAE has been an absolute nightmare and a blatant demonstration of scam-like behavior. I am posting this to warn every potential customer: DO NOT RENT FROM THESE PEOPLE if you ever want to see your security deposit again or deal with an honest company.
I rented a car, returned it in the exact same, undamaged condition, and they duly took a hefty security deposit from me. After accounting for one reduced traffic fine, I was promised the balance would be refunded within 30 working days.
The Reality: Ghosting and Broken Promises
It has now been over 40 days (far exceeding their own ridiculously long timeline), and my money is nowhere to be seen.
The most infuriating part is their total disappearance since the return. Before I rented the car, they were quick, responsive, and friendly. Now that they owe me money, they have become complete ghosts:
• They do not answer calls.
• They do not respond to messages or emails.
This is not a mistake; this is a calculated strategy to delay or outright keep customer funds. They switch from professional rental service to an unprofessional, silent entity the moment they need to process a refund.
They Are Holding My Money Hostage!
Carshell UAE is effectively holding my security deposit hostage. They operate on the assumption that customers will eventually give up, allowing them to pocket the funds. Their pre-rental customer service is a deceptive front for what appears to be a deposits-looting operation.
If you value your money and your peace of mind, choose any other rental company. Carshell UAE has proven they are not trustworthy. Their lack of communication and failure to adhere to their own refund timeline is unacceptable, unethical, and a clear warning sign of a scam.
11 September 2025
Unprompted review
Amex team provide excellent service
Amex team provide excellent service, I am happy I chose Amex for my car, great team and great people.
31 August 2025
Unprompted review
Reply from Rental Cars UAE
We are delighted to hear that you had a positive experience with our service.
We truly appreciate you taking the time to share your feedback. Your support means a lot to our team!
I would leve 0 starts if I could, I never got my deposit back
I would give zero stars if I could. My experience with AMEX Car Rentals UAE has been appalling from start to finish.
To begin with, they delivered a car that was in completely unacceptable condition — it should not have been allowed on public roads. To their credit, they did replace it. Unfortunately, the replacement vehicle had serious mechanical issues as well, including engine misfiring and unstable cruise control. Due to this malfunction, I even received a speeding fine in Abu Dhabi.
They replaced the vehicle again, which only reinforced my concern about the overall state of their fleet and operations.
However, the most frustrating part has been the blatant disregard for returning my deposit. Despite repeated follow-ups over the past seven months — including calls to four different phone numbers and at least six emails sent to two different addresses — I have yet to receive any response, let alone a refund.
I strongly advise staying away from this company. Their service is unreliable, their cars are in poor condition, and their customer support is virtually non-existent.
22 February 2025
Unprompted review
Reply from Rental Cars UAE
We regret the inconvenience caused and hope to serve you better in the future.
We sincerely apologize for the inconvenience you experienced. Please be assured that your matter is being handled on a priority basis and we are working to resolve it as soon as possible.
Am happy with the service
I am from the great Britain and rented acar online with Amex car rental dubai .
They arranged for my airport pick up and sulayiman was really so helpful and patient with me and my children at the airport .
He gave a fresh and clean car and i realy recommend Amex car rentals dubai .
9 August 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Very bad experience they will never…
Very bad experience they will never answer you when it comes to deport and they will never return. Don’t rent
8 July 2025
Unprompted review
Reply from Rental Cars UAE
We are sorry to hear about your recent experience with Amer Car Rental. Your feedback is important to us, and we're working to address the issue. Please contact us on WhatsApp at +971 800 22799 with your details, so we can resolve this for you.
Good value for money
The car was exactly as described online. Impressed with the quality for the price.
5 June 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
We rented a car that was clearly not in…
We rented a car that was clearly not in proper working condition — the Apple CarPlay didn’t work, the engine made disturbing noises, and overall it was not safe to drive. We immediately tried to get in touch to exchange it, but they were completely unreachable. Multiple WhatsApp messages and calls went ignored for days.
When we finally got through, they refused to replace the car, tried to stall us, and made excuses to delay so they could charge us for extra days – even though the car wasn’t functioning properly in the first place. Now they are refusing a refund and taking no responsibility for this terrible service.
This company is dishonest, unprofessional, and clearly not interested in customer safety or satisfaction. Renting from them was a huge mistake — don’t let it happen to you.
Zero stars if I could.
19 June 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for sharing your experience with Amex Car Rental. We're sorry to hear about the issues you faced regarding vehicle condition and service quality. Your feedback is important and will help others make informed decisions. For further assistance, please contact us on WhatsApp at +971 800 22799 to drop your details.
Very nice car with great prices
Very nice car with great prices
And big thanks to Ashwaq and Henrey for great service and support
16 June 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Great service from Mr Sulaiyman
12 June 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Hassle free delivery.
2 June 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Picked up from airport by Sulayiman…
Picked up from airport by Sulayiman from amex car rentals.
Very good service
29 May 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Good experience, but a lot can make it better!
Great experience during pickup, thanks Solayman.
I edited this feedback after I'm back to my country, for the reasons below...
Because my stay was short, I didn't make an issue about it, but the car was not good at all. 2 main reasons:
1. The camera while doing Reverse didn't work well and showed very blurry images (not useful at all)
2. The Apple Car Pay hanged and was going to cause us an accident, since it was not updating based on our movement, so we were missing exits while driving... We had to use our personal mobiles to navigate (very bad experience)
3. Last but not least... Solayman, you should NOT force the customer (during car pick up) to submit a 5 star review, while he didn't use your service fully. This is not professional, the survey should be done at the end of the full experience.
27 May 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Suleyiman was really helpful with the…
Suleyiman was really helpful with the booking, easy and quick to process it!. Really nice!
27 May 2025
Unprompted review
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
Reply from Rental Cars UAE
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our service.
At Amex car rental, we strive to ensure that our customers have a smooth and efficient experience, and it's great to know that we met your expectations.
We truly appreciate your trust in us, and we look forward to serving you again in the future.
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