I was pleased with fridge overall and delivery guys were good and very efficient. Thought first picture of product/advert on ebay should have shown dents not second or subsequent pictures as somewhat... See more
Company replied
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Review summary
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Overall I was very happy with the purchase, we had good communication and it arrived when it said it would. I found the delivery guys very quite and disinterested but they where efficient in there j... See more
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
The process for ordering was pretty simple, the problem that occurred was when it came to preparing for shipping. The company that was due to ship the item wasn’t aware that I had paid ext... See more
Company replied
Company details
Written by the company
Renew2U are the premium appliance refurbishment specialists. We work with a number of leading brands in the UK. Primarily looking after returns flows for these top brands our product is tested, cleaned and photographed to the highest standard giving you the customer the knowledge that you will get a quality product like if you bought it new!
Contact info
Bath Road,, NE10 0JT, Gateshead, United Kingdom
- 0191 9339933
- hello@renew2u.co.uk
- renew2u.co.uk
3.8
Great
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
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Absolutely horrible service wound not…
Absolutely horrible service wound not get a reply in days or any news
22 December 2025
Reply from Renew2u
We’re sorry to hear about your experience.
We aim to provide timely responses to all customers, and our SLA is to respond within 4 working hours. We apologise if this standard was not met in your case, as this is not the level of service we strive to deliver.
Your feedback has been noted and will be used to improve our response times going forward.
Poor
A rather terrible company. I read all the horrible reviews on eBay and decided to give them a chance anyway.
After being ignored for days about my late shipment's tracking information not working, I pressed for an answer. I received a holding reply and I told them that I need the item I ordered so will have to cancel if the information can't be provided. Their answer was to simply cancel my order for me instead of finding out why the shipment was over a week late.
6 January 2026
Unprompted review
Reply from Renew2u
We’re sorry to hear about your experience and that you felt this was the outcome.
To clarify, we currently maintain a 98.6% positive feedback rating on eBay, reflecting the service the vast majority of our customers receive. That said, we do take all feedback seriously where expectations have not been met.
In this instance, when tracking information is not updating as expected, it is typically with the courier and we work to resolve this as quickly as possible. Where a customer advises they wish to cancel if this cannot be resolved, we will act on that request to avoid any further delay or inconvenience.
We apologise if this was not the outcome you were hoping for, but this was actioned based on the communication received.
The delivery service that this company…
The delivery service that this company uses agreed a delivery convenient to me so that I was off work then a few days later changed to a day when o was at work and couldn’t accept delivery so it was a case of take it or leave it so o asked for a refund. You need to sort out your delivery or you will lose a lot more business I’ve gone elsewhere who have arranged a delivery when I’m not at work. I will not buy from you and advise others to stay away as well
22 December 2025
Reply from Renew2u
We’re sorry to hear about your experience and the inconvenience caused.
We understand how frustrating it is when delivery arrangements change, especially when you’ve made time to be available. This is not the level of service we aim to provide.
We are actively monitoring our delivery partners’ performance and have already brought part of our delivery operation in-house to improve reliability and communication. Alongside this, we are reviewing alternative carriers to ensure a better experience for our customers moving forward.
We’re sorry we were unable to complete your order on this occasion, but we do appreciate your feedback as it helps us improve.
I have had a problem which the first…
I have had a problem which the first rersponse was positive but very slow in acknowledging the next steps.
25 November 2025
Reply from Renew2u
Thank you for your feedback.
We’re pleased to hear your initial experience was positive, however we’re sorry that the follow up and next steps were not communicated as quickly as expected. We understand how important timely updates are and will take this on board to improve our response times going forward.
If there is anything still outstanding, please feel free to contact us and we’ll be happy to assist.
Delivered a week early
Delivered a week early
Driver was polite and very helpful
Excellent company to deal with
31 October 2025
We bought graded washing machine
We bought graded washing machine. Graded means new but with some scratches. But they send second hand machine as we found previous customer login in system.
They lied about product to sell
24 October 2025
Reply from Renew2u
We’re sorry to hear your concerns and would like to clarify.
The items we sell are typically 28 day customer returns. Some may have had light use, while others may not have been used at all. This is why they are graded and sold at a reduced price.
We provide clear images and condition reports on our listings so customers can see the exact cosmetic condition of each appliance before purchase.
We do not misrepresent our products and aim to be as transparent as possible at all times.
First fridge faulty replacement was…
First fridge faulty replacement was more expensive but left with no choice as urgently required - now installed and working well
27 October 2025
No problems with my order, 5 stars
No problems with my order, happy with my appliance and delivery was fast and good.
27 October 2025
Reply from Renew2u
We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
I wish I could leave -1 stars
I wish I could leave -1 stars!
They advertise items as ‘new other’ but send used and say they must have made a mistake as they don’t sell any new other items. A quick check and they list most as new other. Their return, refund and a few other terms and conditions are highly illegal.
Ignorant, snotty and rude.
You will see I’m not alone in thinking this. I guess it’s a case of if it goes well (or you’re willing to accept compen and excuses) it’s all good, but any kind of issue and it’s a nightmare. Fingers crossed buying is not good buying.
Response to reply.
The customer service manager refused to correspond, even though i asked for a manager multiple times, when she eventually did she did it once, in a 'this is how is is, like it or lump it' type attitude, then didn't bother after that.
You did keep throwing the consumer rights act at me, even though i pointed out it was the Consumer Contracts Regs that applied, and your rules and regs are illegal.
(I will be re checking and reporting you to trading standards if they're still the same)
You need to do better so do better instead of defending your failings.
2 October 2025
Unprompted review
Reply from Renew2u
We have corresponded with you at length regarding your complaint, we apologised and remained very professional, at know time were we rude, snotty or ignorant we answered all your questions and followed this up with the policy and the consumer right act.
Dangerous appliances and no answer / terrible service
It's a great concept but not worth it. 2 of the appliances we ordered needing replacing as they were faulty. The washing machine was actually quite dangerous and caused tripped electrics and emitted smoke. I don't think It's very safe to order from this company. They were reluctant to come and pick up the appliance and when they didn't show up said we weren't home when we were and there was no sign of them. Noe they are expecting us to wait another week (without a washing machine and an 18 month old) for them to collect. There's no point calling them on the phone either - they never answer. AVOID.
21 October 2025
Unprompted review
Reply from Renew2u
We are so sorry that we let you down. We always strive to deliver a great experience, and we appreciate you giving us the chance to make this right. Thank you for your feedback, and we look forward to finding a resolution that works for you.
Great Products
Bought a Shark Fan and a Ninja Crispi directly from their store. Both items working great and in great condition. A huge saving from buying from store, visited their shop in Gateshead, definitely worth a visit.
15 October 2025
Unprompted review
Reply from Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
Very slow delivery paid for nxt day…
Very slow delivery paid for nxt day wasn’t nearly 14 days
26 September 2025
Reply from Renew2u
We are so sorry that we let you down. We do not offer a next day delivery as we use third party couriers.
Reply from Renew2u
Thank you for your kind words! We're so glad to hear that you had a positive experience with us. It's always our goal to make the sales journey as smooth as possible, and we truly appreciate you letting us know we succeeded. We look forward to seeing you again soon.
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