Remambo Reviews 397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and professional service, highlighting the ease and speed of purchasing items and the quick processing of orders. Many appreciate the careful repackaging and consolidation of items, ensuring products arrive in excellent condition with secure and thoughtful packaging. The delivery service is frequently noted for its speed and reliability, with many users receiving their packages faster than expected, and the overall user experience is described as simple, easy, and stress-free. However, some customers also noted that the user experience could be improved, mentioning an older website UI, redundant information input, and difficulty adding items to the cart. A few other people also felt that the cost of international shipping was not clearly communicated upfront, leading to unexpected expenses.

What people talk about most

Service

Users describe positive interactions with service, highlighting its reliability, speed, and transparency.... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Product

Clients share positive opinions on product, with many reviewers highlighting that items arrive well-packaged... See more

Order

Customers had positive experiences with order, praising the ease and speed of placing orders and the quick... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been disapointed by REMAMBO, that is true Japanese customer service. With REMAMBO shopping in any Japanese online store is made easy. And since REMAMBO offered me credit card payment as a... See more

Company replied

Rated 5 out of 5 stars

Excellent Service. I highly recommend Remambo because they only needed my postal address. Other freight forwarding companies will ask for your driver's licence , passport, or other type of ID. They... See more

Company replied

Rated 5 out of 5 stars

I've check the shipping cost per kg and unfortunately there's is no way around, you can ship via FedEx DHL Ems , ( FedEx beiglng the cheapest) they do the work for you and even anticipating inland sh... See more

Company replied

Rated 5 out of 5 stars

It was a good experience, I would like for it to have a way of paying taxes from my country when doing the shipment so I don't have to wait that much for the package to get through customs. But aside... See more

Company replied


Company details

  1. Online Marketplace
  2. Import Export Company
  3. Shipping and Mailing Service

About Remambo

Written by the company

Remambo —the standard way to buy from Japan

Remambo is a Japan-based platform that provides access to Japanese online stores, auctions, and marketplaces through one account.

Over 1 million items shipped worldwide

Users can order items from Mercari, Yahoo Auctions, Rakuten, Amazon Japan, Yahoo Shopping, Rakuma, and many other Japanese stores, while managing purchasing, warehousing, and international shipping in one place.

Remambo enables access to rare and Japan-only products across a wide range of categories, from anime and fashion to electronics, automotive parts, and collectibles.

Founded in Japan, Remambo supports individual buyers, resellers, and businesses worldwide by handling Japan-side operations and international delivery through a single platform.

Built for reliable access to the Japanese market

Remambo is designed for repeatable, transparent, and secure purchasing from Japan. Orders are processed through our platform and delivered internationally using trusted shipping partners.

Customers around the world rely on Remambo as a dependable way to buy from Japan, from single purchases to large and ongoing orders.

remambo reliable

The standard way to buy from Japan

Delivering goods from Japan is our priority

Remambo — saving money, sharing joy with others, and feeling secure.

Thanks to our expertise in international shopping, thousands of clients from all over the world receive their packages with the help of Remambo. Use our shopping service and keep your parcels safe!

Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

98 packages later — still the best Japan proxy service!

I have been using Remambo for several years now and I couldn't be happier with their service. I have successfully received 98 packages through them — that alone says everything about my trust in this company!

Every order has been handled professionally and with great care. The communication is always clear and fast, the package forwarding is reliable, and any questions I had were answered promptly. Whether it's rare Japanese items or everyday purchases, Remambo always delivers.

If you're looking for a trustworthy proxy and forwarding service for Japan, look no further. Highly recommended — 5 stars without hesitation!

15 April 2026
Unprompted review
Remambo logo

Reply from Remambo

98 parcels is quite a journey.
Really appreciate the long-term trust, that says more than anything else.
Glad everything has been consistent and reliable along the way.
We will keep doing our part.

Remambo Team

Rated 5 out of 5 stars

Highly trusted proxy.

You can shop with confidence, i’ve been using Remambo proxy service for years and will continue doing so!

17 November 2025
Remambo logo

Reply from Remambo

Good to have you with us all these years.
Glad it has been reliable enough to keep coming back.
We will keep it that way.

Remambo Team

Rated 5 out of 5 stars

Great company! You are the best!

Great company! Everything is organized at the highest level. Everything is clear, and I always see the progress of my orders. You are the best.

1 April 2026
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Reply from Remambo

Really glad it all feels clear and easy to follow.
Keeping everything visible and organized is something we put a lot of focus on.
Thanks for the kind words.

Remambo Team

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Remambo.

The service is reliable and the platform offers a lot of flexibility when managing orders and shipments. It may take a little time to fully understand how the parcel system works, but once you get familiar with it, it becomes very effective.

A special thanks to the staff and especially to Mr. Roman for his kindness, patience, and detailed explanations. His support was very helpful in guiding me through the process.

Overall, I am very satisfied with the service and would definitely recommend Remambo to others.

Thank you again!

3 April 2026
Unprompted review
Remambo logo

Reply from Remambo

Good to hear it all came together in the end.
It does take a bit of getting used to at first, but once it clicks, things move pretty smoothly.
Really appreciate the kind words about the team, we will pass that along.
Thanks for the recommendation.

Remambo Team

Rated 5 out of 5 stars

i used Remambo to purchase a Japan…

i used Remambo to purchase a Japan limited edition Uniqlo outfit! And their service is extremely good! very very quick purchase, and fast packaging n onward delivery of my item to me in Malaysia. Will definitely come to Remambo again in the future when i need to purchase Japan limited edition clothes

6 April 2026
Unprompted review
Remambo logo

Reply from Remambo

Nice pick with the Uniqlo limited piece.
Glad everything moved quickly from purchase to delivery to Malaysia.
We will be here when the next Japan-only item catches your eye.

Remambo Team

Rated 5 out of 5 stars

Very pleased with the service.

Great communication from Remambo. Fast and reliable delivery and everything is always well packed. I have used them a lot over the last few months because the service has been so good.

30 March 2026
Remambo logo

Reply from Remambo

Great to see you coming back again and again.
Glad everything has been arriving quickly and in good shape.
We will keep it consistent.

Remambo Team

Rated 1 out of 5 stars

If i could give 0 stars I would.

Banned me from using their service because they wouldn't fix the issue a package had because they were too lazy to peoperly label everything that was in a box.

20 January 2026
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Reply from Remambo

Sorry this situation turned out this way.
Customs declarations are filled in by the customer, as the importer of the parcel, and must match the actual contents.

We can only label shipments based on the information provided by the customer during the parcel compiling.
If anything seems unclear, our support team is always available to help before shipping.

Remambo Team

Rated 5 out of 5 stars

First Time

This is my first time using this, and you guys did really well. Keep up the great work.

27 March 2026
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Reply from Remambo

First time and already smooth, that is a good start.
Thanks for giving us a try, we will keep it going.

Remambo Team

Rated 5 out of 5 stars

The best

The best …..

25 March 2026
Remambo logo

Reply from Remambo

We will take that.
Thanks for the support.

Remambo Team

Rated 5 out of 5 stars

Pre order went super smooth

Pre ordered an item through them in a 3rd party store which was very easy to do, once arrived in their warehouse the entire process was super simple and easy.

19 March 2026
Remambo logo

Reply from Remambo

Good to hear the preorder went through without any hassle.
Those third-party orders can be tricky, so glad everything stayed simple from start to finish.
Hope you enjoy the item.

Remambo Team

Rated 5 out of 5 stars

Great

Great service.

19 March 2026
Remambo logo

Reply from Remambo

Appreciate it.
We will keep it up.

Remambo Team

Rated 5 out of 5 stars

This proxy has been absolutely perfect…

This proxy has been absolutely perfect for my needs. They allow multiple purchases from a single seller with one transaction fee and have very reasonable shipping rates. They are also very quick to consolidate and ship out. Excellent service.

19 March 2026
Unprompted review
Remambo logo

Reply from Remambo

Great to hear it fits your needs so well.
Combining orders and keeping things moving quickly is something we pay a lot of attention to.
Really appreciate you pointing that out.

Remambo Team

Rated 5 out of 5 stars

Thank you for the great service

Absolutely thrilled with the service! Not only was the delivery fast, but I also contacted support and was treated to the most professional and helpful service. Thank you, Remambo!

25 March 2026
Unprompted review
Remambo logo

Reply from Remambo

Great to hear that.
Really glad both the delivery and support worked out so well for you.
We will keep doing our best.

Remambo Team

Rated 5 out of 5 stars

No hassle and smooth handling

It’s a smooth transaction and handling. I requested for my parcel to be replaced and the response rate was superb! Thanks to the quick action of the Remambo staff (Roman), my parcel was scheduled efficiently! Thanks, will definitely use your service again!

3 March 2026
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Reply from Remambo

Nice to hear everything got sorted quickly.
Glad the team could jump in and help with your request without delays.
We will be here when you need us again.

Remambo Team

Rated 5 out of 5 stars

Good

Good. Fast response.

20 February 2026
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Reply from Remambo

Thanks for that.
Fast replies are something we take seriously.
Glad it showed.

Remambo Team

Rated 5 out of 5 stars

excellent services and fast shipping

excellent services and fast shipping, the packaging is also excellent level.

25 February 2026
Remambo logo

Reply from Remambo

Fast shipping and solid packing are exactly what we try to deliver every time.
Really appreciate you taking a moment to leave a review.

Remambo Team

Rated 5 out of 5 stars

Flawless!

I received my order and wanted to say the entire purchase and shipping process was flawless. The packaging was excellent and the item arrived in perfect condition. I really appreciate the care that went into preparing and sending it. I offer my highest recommendation, thanks very much. B

10 March 2026
Unprompted review
Remambo logo

Reply from Remambo

Great to hear the parcel reached you safely.
We try to pack things the way we would want to receive them ourselves, so it is nice to know it showed.
Really appreciate the recommendation.

Remambo Team

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