REM UK Reviews 76

We had a small problem with one or our products that we purchased from REM a few months ago.
It wasn’t their fault, but they assisted us with rectifying the problem immediately.

This is why we chose them as a product provider. Their aftercare is outstanding!
Thanks guys x

I purchased the beautiful fantasy pedicure chair at the professional beauty show. Mick was very knowledgeable of the product and was super helpful. The chair is fantastic quality and looks lovely in my home studio. I definitely recommend this company for their amazing quality products!!

I'm half way through the time slot already and REM only just told me that running late. I've taken a whole morning off work to be around, having been bombarded by messages from this company, threatening me with redelivery charge if not in.
Really unclear tracking message too. What's the ETA? No info available. Just a big black arrow with a cartoon house underneath!

I was really disappointed with the level of customer service from this company. I purchased a nail desk and was told a delivery date. When that date came, I had no communication for a delivery time so I contacted them to be told they had tried to delivery on two occasions but I wasn’t in. My business is open from 9-7pm every day so this wasn’t a possibility to miss 2 deliveries! Also not to be informed I had missed them was disappointing too.
I had to open my new salon without a nail desk, just an empty space which didn’t look great, not to mention me having to cancel clients as I had to wait another week for delivery.

I sent an email but I’ve heard nothing back, a simple apology would have been nice. It’s not what I would expect from a company like REM so I have to say I was disappointed

Met mick at the Dubai pro hair and beauty convention today and he was 10/10 for customer service, very knowledgeable on the product but also super friendly. The product is lovely and comfortable!
Thanks
Kirstie

Always offer first class products and customer service.

I reached out to the Customer Support team at REM for help with a second hand couch that needed some TLC on its controller- they couldn’t have been more friendly, responsive and efficient - we managed to get things sorted and working again. Thank you so much for a great service.

REM have been the rock of my business for the last 4 years with the wonderful pedicure spa chairs only one of its kind
Love them!!! At Marcelas in Kensington-London

Gill from customer services was absolutely fantastic dealing with my querry! Quick and efficient at answering all my questions, and even supplied me with detailed photos!
Thank Gill!

Incredible service, called early in the morning and was able to collect the same day, Lynda was incredible helpful and helped us out of a real pinch!

I was utterly amazed when I contacted REM about a very old stool that had lost a wheel and I was looking to find out what I could do. They sent me a new wheel, now it's as good as new - what fantastic customer service and another reason why I buy quality products from them

We buy display cabinets from REM. Lock broke on one of them and Lisa told me what I needed after sending her a photo of the broken lock. Phoned to order it and spoke with Gill. Really helpful and arranged to send me the lock foc. Much appreciated gesture, great service and lovely, helpful staff. Thanks Lisa and Gill.

Lydia was quick and attentive in sorting my order directly as a beauty supply shop never even got back to me to sort it , so I contacted REM directly and was dealt with extremely quick & efficient.

I reported a fault on my mothers hair dryer and within 24 hrs I had a response from Gill who arranged for an engineer to come out and sort out the problem. It was fantastic service from Rep to Customer Service to Engineer and I would thoroughly recommend them. Thank you so much REM! Great stuff !!!

High quality products and fast dispatch of replacement parts.

Always had great service from REM. Have had alot of furniture from them over the years

From start to finish REM have been amazing. Mick came to do the measuring and was really easy to talk to and I felt my Vision for my salon was seen, even made suggestions fo help with cost and style. Francesca did my 3d design and wow. It was perfect, even the little finishing touches detail. I had issue with planning permission and mick was kind enough to hold the original price for me and kept checking in. The ordering and delivery were faultless too. The furniture is high quality and perfect for my little salon. Top service from start to finish couldn’t recommend enough thank you.

REM fitted a brand new training facility which is cutting edge state of the art reflecting a real working environment for our students.
Service was a excellent from initial contact through to final delivery and build.
Highly recommended

After 2 years of using my amazing electric couch it suddenly stopped working. In a panic, I called the service team and they managed to help fix my problem quickly without me having to cancel any clients. Thank you so much Jill for coming to my rescue!
I would always recommend this company for their brilliant quality products and their excellent customer service.

After many years of constant use my REM electric beauty couch needed a gas lift cable for the backrest.
2 weeks before Christmas could not have come at a worse time but I needn’t have worried as Lynda got it to me on next day delivery- at a time when nobody seems to be able to deliver anything anywhere near on time.
She even followed up that call to let me know it was on its way.
Outstanding customer service and equipment, REM, you show others how it’s done!