Reliant Reviews 12,016

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and value for money, highlighting a smooth process from ordering to delivery. Many people appreciate the quick and efficient delivery, often arriving earlier than expected, with clear communication and tracking updates. The staff and delivery drivers are consistently described as professional, polite, helpful, and friendly, often going the extra mile to place items where desired or assist with moving. However, some customers also noted issues with delivery, including items not arriving on the scheduled date, delays, or problems with courier services. A few other people also felt that communication could be improved regarding stock availability or delivery changes, and some experienced receiving damaged products or difficulties with returns.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the speedy delivery, good communication,... See more

Product

Customers had positive experiences with product, praising the quality and functionality of items like washing... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service from start to... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the politeness, helpfulness, and... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surpri... See more

Company replied

Rated 5 out of 5 stars

If I could give this company 10 stars I would. My new washing machine was delivered within 46 hrs. How fantastic. Cheap prices, easy transaction,no problems at all. Delivery guys were great to. S... See more

Company replied

Rated 5 out of 5 stars

I can't rate your company highly enough to be fair. Fantastic products at really good prices. Brilliant experience from ordering to delivery. Kept informed with updates and tracking for delivery. Bri... See more

Company replied

Rated 5 out of 5 stars

Delivery was spot on. Unpacked our new fridge and freezer, took the old ones away and placed the new ones where we wanted in the kitchen. They are working well and very good value and quality for the... See more

Company replied


Company details

  1. Electronics Store
  2. TV store

Written by the company

Established in 1960, RELIANT have over 60 years’ experience in supplying the latest home electrical equipment at great prices and supported by first-class customer service. As one of the UK’s leading retailers in our sector, we have a rich history of delivering excellence. But we don’t just sell products, we deliver, install and support with product knowledge throughout the customer journey and that’s why they keep coming back to us. We're committed to bringing customers the widest choice of top brand electricals available via our online digital channels and showrooms. We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. At Reliant we have excellent relationships with the leading electrical suppliers, enabling us to offer the top brands for televisions, washing machines, dishwashers, fridges, freezers and many other electrical items. We’re proud of the service we deliver across each team and that’s down to our people, highly capable colleagues, fully committed to customer satisfaction.

Our Promise

Free Delivery + Free Warranty + Price Match

We pride ourselves on delivering excellent customer service and are dedicated to looking after our customers. Our team of friendly and knowledgeable advisors work hard to make every customer feel valued and are always on-hand to answer any enquiry. In addition to excellent service, we offer Free Fast Delivery, including next day delivery if ordered before 1pm. We also offer a Price Match Guarantee as we're confident we have the best prices and we also provide a Free Warranty, with many products including a Free 5 Year Warranty.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

SHOCKING AVOID AT ALL COSTS!

SHOCKING AVOID AT ALL COSTS!!
I ordered a fridge and a washing machine online. I paid for Saturday delivery and for the packaging to be taken away. The delivery driver called me when he was outside. I went down and he shouted at me that I need to lift it up the stairs as its too heavy. He was angry and aggressive using bad language saying that he's just going to leave the van and quit his job. He was so aggressive I had to call my dad to come quickly. At one point he started packing the van and saying he's going. I explained that I need it as ive just moved in with two young kids and this just made him worse. I decided to call the customer services as I was shocked at what was happening and I was told because it's a big item I needed to specify this when ordering due to step access. I explained that I ordered online and was not at any point asked about access. I ended up carrying it myself with my 72 year old dad as the two delivery guys watched. Shocking will never buy again. Unprofessional

23 May 2026
Unprompted review
Rated 5 out of 5 stars

3 amazing products at reasonable…

3 amazing products at reasonable prices. Everything was smooth from start to finish accept my delivery, which is SEPARATE company and they even refunded me my delivery fee after informing them of my troubles. Will use again

4 May 2026
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Reply from Reliant

Thank you for your 5 star review we really appreciate it.

Rated 5 out of 5 stars

Great after service from Ellie

Great after service from Ellie, customer care, who efficiently and expedient solved my problem. Would recommend Reliant

19 May 2026
Unprompted review
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Reply from Reliant

Thank you for your 5 star review we really appreciate it.

Rated 5 out of 5 stars

The kitchen is good

The kitchen is good, quick to assemble, and looks perfect. Contact with the supplier was great. Fast shipping. I recommend it.

9 May 2026
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Reply from Reliant

Thank you for your 5 star review we really appreciate it.

Rated 5 out of 5 stars

Delivery was a little earlier than…

Delivery was a little earlier than booked but totally fine as I hate waiting for things to arrive so I was over the moon. The guy was lovely he put it exactly where I asked him too though I was surprised he delivered on his own. Being a washing machine I expected 2 man delivery, anyways all plumbed in and working great. Thankyou ever so much was a bargain price for a 12kg no complaints from me

7 May 2026
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Reply from Reliant

That's good to hear thankyou for your 5 star review, we appreciate your kind words and your custom.

Rated 5 out of 5 stars

I honestly think Reliant are a…FANTASTIC !!!!!

I honestly think Reliant are a FANTASTIC company. I ordered a fridge freezer and it was delivered 3 days later and is absolutely worth every penny I spent on it !!!!
I bought it for someone else and they keep ringing me up to say what a wonderful fridge freezer it is !

15 May 2026
Reliant logo

Reply from Reliant

Thank you for your feedback and great review of our service and products.

Rated 5 out of 5 stars

Dean did a fab job

Dean did a fab job, brought our washing machine up 4 sets of stairs and brought it in as well.

3 April 2026
Unprompted review
Reliant logo

Reply from Reliant

Thank you for your feedback, its good to hear Deans getting his steps in. I will pass on your praise to him and his manager.

Rated 5 out of 5 stars

Excellent start to finish

Excellent start to finish. Kept up to date delivery on time installed correctly over all. And love the washing machine that was order looks fantastic works great

21 April 2026
Reliant logo

Reply from Reliant

Thank you for your feedback and great review of our service and products.

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