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Relaytech Reviews 

181,320
•
TrustScore 4 out of 5

4.0

Shipping Company
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Review summary

Created with AI, based on recent reviews

Considering 150,616 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and couriers for their polite attitude, making interactions exceptionally pleasant and helpful. Many people also appreciate being constantly updated with clear tracking details, ensuring they know exactly when their parcels will arrive safely. However, some people mentioned experiencing frustrating delivery delays and waiting much longer than expected for their purchases to arrive. A few others noted that packages were sometimes left in exposed spots outside instead of secure, hidden locations. Additionally, some customers pointed out issues with tracking updates or receiving incorrect items by mistake.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised prompt drop-offs,... See more

Service

Customers consistently note positive experiences with service, highlighting excellent delivery, good time... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing delivery drivers as polite, cheerful,... See more

Product

People report ambiguous experiences with product, noting that items such as bracelets and well-packed parcels... See more

Order

Consumers find order experiences to be mixed, as some reviewers praised prompt deliveries and well-packed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company markets well. Few too many communicatios, makes you think the item should arrive within a day or two. But does not... Understand import from far far lands, but if the suggestion that its... See more

Rated 5 out of 5 stars

Excellent. Wasn't expecting it until Monday, so really pleased it came on a day my son wasn't home to see it being delivered as it's my son's and his partners Christmas present.

Rated 5 out of 5 stars

Used them twice when ordering on vinted and they were amazing. No issues and very clear updates on my parcels! Even when the storm was at its worst, my courier didn't just call it a day, they still... See more

Company details

  1. Shipping Company

Written by the company

Relay is a tech-enabled delivery network, empowering businesses to grow and elevate their e-commerce operations. Our technology first delivery model is built for efficiency, scalability, and convenience.

Contact info

4.0

Great

TrustScore 4 out of 5

181K reviews

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4.0

All reviews

(181,320)

141,113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Left parcel on the front for everyone…

Left parcel on the front for everyone to see,could've easily put it at side of house.Would they like it if I just dropped their parcel for everyone to see.I will look who is the delivery for firms,before I order.They sometimes dont even knock when we are home.

31 October 2026
Rated 1 out of 5 stars

My parcel never arrived it said it…

My parcel never arrived it said it arrived and it didn’t. I went to reception and no one could find my parcel. There was a picture of many parcels to confuse me but none of them were mine.

26 October 2026

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