Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a ye... See more
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Review summary
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I use Regus offices often and the help at the front desk has always been very helpful and friendly. However, whenever I make a reservation I add my credit card # and receive an invoice marking 'paid'... See more
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The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants... See more
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I've been renting here for a little over a year now and I couldn't be happier. The building is perfectly located with a beautiful modern entryway that's always clean and welcoming. My office is bright... See more
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Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United States
- regus.com
3.9
Great
22K reviews
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Melissa at the front desk in New London…
Melissa at the front desk in New London was very helpful and made everything work perfectly for my business.
9 April 2026
Reply from Regus
Hi G, thank you so much for your kind review! We’re delighted to hear Melissa at the New London front desk was so helpful and made everything run smoothly for your business. We really appreciate your feedback and hope to welcome you again soon!
Good customer service and friendly…
Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a year to be repaired,
9 April 2026
Reply from Regus
Hi Jayme, thank you so much for your feedback! We’re delighted to hear you’re happy with the customer service, friendly staff, and pricing. We’re sorry to hear about the issues you mentioned, please raise a ticket via the Help section of your online account so our team can look into this and assist you directly.
£897 fixed fee presented as a service charge
As a small business tenant, I was charged £897 for a “restoration fee” at the end of my agreement.
This fee is described as a service (cleaning, testing, etc.), however I was later informed by the centre that it is applied as a fixed charge on every occasion, regardless of the condition of the office or whether any work is actually required.
This is a material distinction that was not clearly communicated at the point of signing. A fixed, unavoidable charge of this nature should be presented transparently, not framed as a variable service.
In addition, the requirement for notice to align strictly with calendar months was not made clear, resulting in being charged for an additional full month despite giving notice part way through a month.
During my occupancy, the office heating was also not functioning and required a temporary workaround.
I raised a formal complaint, however the response relied solely on the fact that terms were “available”, without addressing the lack of clarity around how these charges actually operate in practice.
Overall, a disappointing experience and not what I would expect in terms of transparency.
9 April 2026
Unprompted review
Reply from Regus
Hi Philip,
We’re sorry to hear of your dissatisfaction.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians.
When you moved into your office, we ensured it was all in working order and ready for use.
We do the same with each customer, and this service is part of your agreement.
I am sorry it wasn't clear to you that you will receive a final invoice in the month after your agreement ends. We work hard to ensure full transparency on our invoices and processes. If you recall, we bill your recurring services in advance, and we then bill for one-off services in arrears. Together, this makes up the charges you see on your monthly invoice.
Regarding the heating concerns, the regular maintenance of our facilities, in all Regus locations, as well as the welfare of all visitors, customers and staff members, are extremely important to us.
In order for me to investigate with the local team, could you please email me at lorraine.brule@regus.com, confirming your company details as you have posted anonymously.
Once further information is received, I shall immediately ensure your concerns addressed as a priority.
I look forward to hearing from you and assisting you further.
Regards,
Lorraine Brule
Global Customer Service at Regus
Love your offices
Love your offices, love your staff, love Garrison. So helpful.
However your hourly rate is too expensive at some locations. Please consider lowering that. We are struggling out here.
8 April 2026
Reply from Regus
Hi Kelly Duhs, thank you so much for your kind feedback! We’re delighted to hear you love the offices, the team, and Garrison, and that you’ve found the support helpful. We also appreciate your comments on pricing and will make sure this is shared with the relevant team. We hope to continue welcoming you!
Reply from Regus
Hi Roger Carrillo, thank you for your kind feedback! We’re delighted to hear the team has been very helpful. We really appreciate your support and hope to welcome you again soon!
I do not have any major issue only the…
I do not have any major issue only the wifi connection in my area is a bit challenging. It is very weak and I already brought this up several times.
7 April 2026
Reply from Regus
Hi Danny,
I apologise if you haven’t received the level of service that you’d expect from Regus.
We know that WiFi connection is key to your business, and we’re working to ensure any technical issues are fixed as a matter of urgency.
One of our team members has emailed you to ensure that a solution is found quickly.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Reply from Regus
Hi Attorney AL Bernier, thank you so much for your kind review! We’re delighted to hear you found the team friendly and the meeting rooms and waiting areas clean and modern. We really appreciate your feedback and hope to welcome you again soon!
Reply from Regus
Hi Paul, thank you so much for your kind review! We’re delighted to hear you found the team professional and friendly and enjoyed the facilities. We really appreciate your feedback and hope to welcome you again soon!
Reply from Regus
Hi Rahym, many thanks for taking the time to leave us a positive review! We hope you visit us again soon.
Extortionate charges for everything
Extortionate charges for everything. £300 late fee (because they didn't take the direct debit and its 1 day late), kitchen - Tip - buy your own tea and biscuits. Parking. Printing. 'Restoration services' when we left... just check your bills... they will charge for every little thing. Best to not even bother unless you have money to waste.
7 April 2026
Unprompted review
Reply from Regus
Hi Lisa,
I’m very sorry to hear of your disappointment.
Transparency is fundamental to us, and we always ensure that any questions regarding services and fees are fully clarified before an agreement is signed, including the fact that parking and printing charges are considered additional. Your account showed outstanding invoices which triggered the application of late payment fees. If there has been an internal issue with the direct debit, I would be happy to look into this further for you.
Our office restoration service helps save time, money, and hassle by avoiding outside vendors. When you moved into your office, we ensured it was all in working order and ready for use. We do the same with each customer and this service is part of your agreement.
I’m very sorry to hear that there was a shortage in kitchen supplies. We work hard to ensure an efficient, supportive team and comfortable environment within all of our buildings.
While your centre team is always the best first point of contact for concerns like this, we take your feedback seriously and are committed to investigating thoroughly. However, as your post was submitted anonymously, we’re unable to follow up directly. Please email me at lorraine.brule@regus.com with your company name and/or account reference so we can quickly assist.
Best,
Lorraine Brule
Global Customer Service at Regus
Great space and location is super…
Great space and location is super convenient! Thank you
20 March 2026
Reply from Regus
Hi Annette Yang, thank you so much for your kind review! We’re really glad you enjoyed the space and found the location convenient, and we hope to welcome you back again soon.
Long time tenant continues to occupy Regus Melville
The management of the center is exceptionally professional and friendly. It is a pleasure to have my business represented by the office staff and location.
7 April 2026
Reply from Regus
Hi KMR, thank you so much for your thoughtful review. We’re delighted to hear your kind feedback about the team’s professionalism and friendliness. It’s a pleasure supporting your business and we look forward to continuing to welcome you!
This location is always warm and…
This location is always warm and welcoming. The staff is so personable and attentive. They maintain professionalism, organization and always make it an overall great experience.
7 April 2026
Reply from Regus
Hi Sierra Thompson, thank you so much for your thoughtful review. We’re thrilled to hear your kind feedback about the team’s warm, professional, and attentive service. We look forward to welcoming you again soon!
UNPARALLELED CUSTOMER SERVICES
The efficiency of the staff and management of Regus on Quorum can never be overlooked. They have been very supportive, attentive and helpful in taking care of the needs of the tenants, specially during unforeseen incidents of a/c breakdown and brownouts. Additionally, the location of this Regus is strategic to my business.
11 October 2025
Reply from Regus
Hi Edgar Santiago, thank you so much for your thoughtful review. We’re thrilled to hear your feedback about the team’s support and attentiveness, especially during unexpected situations. We’re delighted you’ve had such a great experience and look forward to welcoming you again soon!
Welcome to Team Valley
A terrible start with Regus.
On 5th March 2026, Regus took an incorrect payment from my account on the same day the paperwork was signed and the deposit was paid. I raised it immediately and was told it would be credited back as soon as possible.
More than a month later, I am still waiting for a refund, still waiting for meaningful contact about the formal complaint, and still being told the matter had been “escalated”.
What makes this worse is not just the incorrect payment being taken in the first place. It is the complete lack of ownership afterwards. I was told on 10th March that this should be resolved within 24 hours. That did not happen. I then had to keep chasing, with no clear timeline, no resolution, and no confidence that anyone senior actually cared enough to fix it.
To be fair, Sue was responsive and polite throughout. My issue is not with her. My issue is with Regus’ systems, process, and failure to resolve a basic billing error in a reasonable timeframe.
I have absolutely no confidence in Regus after this. For a company selling workspace and business support, this was a poor and frustrating experience from the outset.
7 April 2026
Unprompted review
Reply from Regus
Hi James, I'm sorry you had this experience.
The invoice for your first monthly fee is due immediately, with payment expected no later than the start date of your agreement.
It's apparent we have fallen short of the high standards that we set ourselves here, and I offer our sincere apologies that this has not been resolved.
A member of my team has contacted you to make things right and is currently assisting with the refund.
Kind regards,
Lorraine Brule
Customer Service at Regus
Reply from Regus
Hi Brian Turner, thank you so much for your kind review! We’re delighted to hear our front desk team helps make your day great. We really appreciate your feedback and look forward to welcoming you again soon!
ATTENTION: "Regus Foster Plaza: Platform Failures, Withheld Funds, Poor Mail Sorting, and Zero Accountability "
UPDATE: Update as of April 10, 2026: The City Manager for the Regus community at Foster Plaza Pittsburgh has since engaged directly and responded in writing to each concern I raised. Several disputes have been clarified and accepted by both sides. A late fee waiver previously communicated in writing remains in dispute and has been escalated. I am prepared to remit final payment and close the account once remaining items are confirmed. The management engagement has been professional. Final update to follow upon account closure.
ATTENTION: Three serious failures in under a year:
1. Platform Access & Insecure Payments: Account access was broken November 2024 through February 2025 with no resolution. The only workaround offered was reading my credit card details over the phone to the location manager — a clear security risk. When I refused to continue, they charged a late fee caused entirely by their own platform failure. MFA was not implemented until after the damage was done.
2. Overpayment: Required PA Attorney General Involvement to Recover: I made an advance payment to satisfy my remaining lease term. Management refused to confirm a total payoff amount, resulting in a $352 overpayment. That money sat in their system for 11 months untouched. I opened a ticket, submitted every document requested, and they closed it the next day, no call, no email, no refund. It took a formal complaint with the Pennsylvania Attorney General to get my own money returned. Let that sink in.
3. Mail Sorting: Incorrect on every single visit. On one occasion, front desk staff handed me a stack and said, "Would you make sure to check that." I am a paying customer, not your quality control.
To add insult to injury, I submitted these concerns through an official Regus survey. Not one representative local or corporate followed up by phone or email. The silence speaks volumes about how Regus values customer feedback and accountability.
This is the worst Regus location I have encountered nationally.
2 April 2026
Unprompted review
Reply from Regus
Hi Christopher,
I’m very sorry to hear of your experience and the concerns you’ve raised.
Regardless of the circumstances, I fully understand how frustrating this must have been for you, and I sincerely apologise if we have fallen short of the level of service you expect and deserve from Regus.
The issues you’ve highlighted, particularly around platform access, payment handling, and communication, are certainly not the experience we aim to provide. Please be assured that your feedback is being taken seriously.
I have immediately escalated this to the relevant management team to investigate as a priority and provide a full review of what has occurred. A member of our team will reach out to you directly once we have gathered all the necessary details.
Your satisfaction is extremely important to us, and we are committed to addressing your concerns thoroughly. Where appropriate, we will also take steps to ensure improvements are made to prevent similar situations in the future.
Thank you for bringing this to our attention.
Best regards,
Lorraine Brule
Global Customer Service at Regus
Excellent all around
From the reservation phone staff to the onsite staff, customer service was excellent. Communication via emails was concise and to the point. The location offered exactly what we were looking for. Parking was easy and free at the location we selected. We will definitely reach our to Regus the next time we need a space for a meeting.
6 April 2026
Reply from Regus
Hi CSR-Atlanta, LLC, thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our reservation and on-site teams, and that the location and parking worked well for your needs. We really appreciate your feedback and look forward to welcoming you again soon!
very quick and precise
1 April 2026
Reply from Regus
Hi HardoLass Holdings Kobayashi, thank you so much for your kind review! We’re delighted to hear you were happy with the quick and precise service. We really appreciate your feedback and look forward to welcoming you again soon!
Unfair billing for unactivated account
I was charged $191.29 before my account was even activated(just 1 month when service costed 70$). When I visited the 100 Church St location, the staff, explicitly told me that without a valid "Proof of Address" (Form 1583), the account would not work and I couldn't use any services. Based on this, I expected the billing to start ONLY after verification.
Instead, they started the "meter" immediately, charging me an Activation Fee and rent for a service I was physically blocked from using. This is a deceptive business practice. I never completed Form 1583, yet they continue to send invoices. If you are a new business owner, be careful: they will bill you even if they turn you away at the door.
24 March 2026
Unprompted review
Reply from Regus
Hi Amirich, I’d like to extend a personal apology for any delays you’ve experienced.
We are required by law to follow anti-money laundering regulations to set up a Virtual Office and this process can take several days. As we are following a governmental procedure, it would be illegal for us to provide Virtual Office services to you until the process is completed in its entirety.
Please be assured that the Regus team will be happy to assist you through the compliance process and are here to answer any questions you may have.
I haven't been able to identify your account and ask that you contact me directly at lorraine.brule@regus.com if you need further support.
Best regards,
Lorraine Brule
Global Customer Service at Regus
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