Good customer service and friendly staff members. The price is acceptable. Maintenance of the Gym is some what inadequate, ie: The TV never worked, broken equipment takes sometimes months or over a ye... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I use Regus offices often and the help at the front desk has always been very helpful and friendly. However, whenever I make a reservation I add my credit card # and receive an invoice marking 'paid'... See more
Company replied
The staff is great. Very friendly and helpful. The Office lacks a "vibe" We have been in various shared office spaces, and this one is very quiet. We are a creative team, and noticed that most tenants... See more
Company replied
I've been renting here for a little over a year now and I couldn't be happier. The building is perfectly located with a beautiful modern entryway that's always clean and welcoming. My office is bright... See more
Company replied
Company details
Written by the company
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Contact info
United States
- regus.com
3.9
Great
22K reviews
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Professional and responsive
Professional and responsive
The team at Regus Vienna Court in Nairobi is extremely professional and responsive in providing information and addressing issues as they come up.
13 April 2026
Reply from Regus
Hi Mark Odhiambo, thank you so much for your kind review! We’re delighted to hear the team at Regus has been professional and responsive in supporting you. We really appreciate your feedback and hope to continue assisting you!
Upper Kirby Houston Tx USA
Nice place for business, beautiful building, parking always available and a great management team.
11 April 2026
Reply from Regus
Hi Alexander, thank you so much for your kind review! We’re delighted to hear you’re enjoying the building, parking, and support from the management team. We really appreciate your feedback and hope to welcome you again soon!
The best place to do business
13 April 2026
Reply from Regus
Hi Jullianne, thank you so much for your kind review! We’re delighted to hear you consider us the best place to do business. We really appreciate your feedback and hope to welcome you again soon!
All good until now.
12 April 2026
Reply from Regus
Hi Davies, thank you so much for your feedback! We’re glad to hear everything has been going well so far. We really appreciate your support and look forward to continuing to provide you with a great experience!
I had a very bad experience with Regus.
I had a very bad experience with Regus.
They charged my card without any clear reason or my permission,
And when I contacted them, they were not helpful at all.
I did not request any service from them, yet money was taken from me
And the support I received was disappointing.
Please be very careful before dealing with this company and make sure you check everything twice.
26 March 2026
Unprompted review
Reply from Regus
Hello Elsayed,
We are sorry for your experience.
Despite our security measures, somebody created an account using your payment details. We share your concerns and have immediately cancelled your account, and confirmed it to you.
We strongly recommend you investigate this with your card provider on how your details were obtained and used.
Thank you again for flagging.
Best,
Lorraine Brule
Global Customer Service at Regus
Lex and Ryan are awesome
Lex and Ryan are awesome. I love their balance of professionalism and human touch.
12 April 2026
Reply from Regus
Hi Luis Morales, thank you so much for your kind review! We’re delighted to hear Lex and Ryan made such a positive impression with their professionalism and human touch. We really appreciate your feedback and hope to welcome you again soon!
The service model
The service model, accommodations and interaction with the local office staff has been top notch.
11 April 2026
Reply from Regus
Hi Neil Shore, many thanks for your kind review! We’re delighted to hear you’ve had such a positive experience with the service, accommodations, and local team. We really appreciate your feedback and hope to continue supporting you!
the staff at Regus
12 April 2026
Reply from Regus
Hi Deepak Singh, thank you for your feedback! We really appreciate your support and are glad to hear from you. We hope to continue providing you with a great experience!
NO UPDATE: 5 weeks, 4 escalation levels — still no decision-maker will speak to us
Hi Lorraine, thank you for your response to my earlier review. You mentioned you would ask the Manager of our centre to look into this as a priority. Unfortunately, the Centre Manager is the same person we have been engaging with since March — who recommended the downgrade, submitted it for approval, and then informed us it was rejected. This is not an escalation.
A Customer Care Specialist (A Customer Care Specialist) introduced herself as part of your team — but responds from a generic "customer.service" Regus email address with what appear to be standard template responses. We have been told twice that the matter is "under review with senior management" — no timeline given, no decision-maker named, no response to the commercial proposals we submitted.
Our CEO wrote directly to Mr. Mark Dixon's office on 6 April. No response. We have requested our retainer be adjusted against the April invoice (due 14 April) while the dispute is reviewed. No response.
5 weeks. 7-year client in business. Zero defaults. All we are asking is to downgrade to a smaller office at the same centre and keep paying. Still waiting for one conversation with someone who can actually make a decision.
Account: 9509371 | Centre: 1 Sentral, KL
14 April 2026
Unprompted review
Reply from Regus
Hi Lavanya, I understand and appreciate that you’re disappointed and would like to help.
As per the terms of our agreement, plan changes such as downsizing can only be processed upon the end of the current agreement.
That said, we have contacted you directly to better understand your concerns and are pleased that we were able to provide a satisfactory resolution. We can confirm that this matter has now been resolved as per the details shared with you.
Should you require further information or support in this matter, please contact your centre team who is in contact with you.
We appreciate your business.
Regards,
Lorraine Brule
Global Customer Service at Regus
Excellent customer service
Excellent customer service ! Friendly and professional environment!
11 April 2026
Reply from Regus
Hi Oluremi, thank you so much for your kind review! We’re delighted to hear you enjoyed the friendly and professional environment and had a great experience with our team. We really appreciate your feedback and hope to welcome you again soon!
Extremely disappointing experience…
Extremely disappointing experience dealing with a serviced office provider within the IWG network.
Following termination of an agreement at their South Melbourne location (operating under the HQ brand at 72 York Street) on 31 December 2025, we have been waiting several months for the return of a bond, despite completing all required documentation. The provider’s own stated timeframe for refunds has been significantly exceeded.
Throughout this period, we have received only ongoing delays and shifting explanations, including reliance on internal processes. No clear timeframe for payment has been provided.
A formal Letter of Demand has now been issued, and the matter will be escalated further if it is not resolved.
This experience raises serious concerns about how deposits are handled across the broader network.
Update: Since posting this review, I have now been told by IWG’s global customer service team that they are “unable to identify a retainer balance” on the account and are unable to progress the matter further, despite the agreement and payment records showing that the deposit was paid.
At this point, the issue appears to be a serious failure in their own internal record keeping and reconciliation processes. It is plainly unacceptable for a business to acknowledge the existence of a deposit, receive the required refund documentation, then later claim it cannot locate the funds and simply seek to close the matter.
This has now gone well beyond poor service. The matter remains unresolved and is being escalated formally.
11 April 2026
Unprompted review
Reply from Regus
Hi Sandro,
We recognise how disappointing this experience has been and appreciate the opportunity to address your concerns.
We’ve carefully reviewed the matter with our Payments team and, at present, we’re unable to identify a retainer balance on the account. As the supporting documentation provided by you to us did not include sufficient details to verify the payment, we were unfortunately unable to progress this further at the time.
We remain available to investigate if additional information or valid proof of payment becomes available. Please feel free to email me at lorraine.brule@iwgplc.com, and we’ll be glad to assist.
Best,
Lorraine Brule
Global Customer Service at IWG
Great facilities
Great facilities, helpful, professional staff, making it a wonderful working environment.
2 April 2026
Reply from Regus
Hi Raymond Kelly, many thanks for your kind review! We’re delighted to hear you’re enjoying the great facilities and that the team has been helpful and professional. We really appreciate your feedback and hope to welcome you again soon!
Evan Wallace
Evan Wallace, the receptionist/customer service person is always efficient and affable.
9 April 2026
Reply from Regus
Hi gonzo, thank you so much for your kind review! We’re delighted to hear Evan Wallace has made such a positive impression with his efficiency and friendly approach. We really appreciate your feedback and hope to welcome you again soon!
4.9 It's hard to find but healthy…
4.9 It's hard to find but healthy snacks, less white sugar, processed, would be nice, if any can be found. Even though snacks are a nice touch and not a requirement.
10 April 2026
Reply from Regus
Hi JP, thank you so much for your feedback! We’re glad to hear you appreciate the snacks and the overall experience. We also really value your suggestion around offering more healthier options and will make sure this is shared with the relevant team. We hope to welcome you again soon!
Reception is cool and awesome
The reception is cool and welcome one. The ambiance is silent and clam. Easy to get the information required and queries are resolved quickly.
17 March 2026
Reply from Regus
Hi Sabarish Kuppa Ramanlal, thank you so much for your kind review! We’re delighted to hear you enjoyed the welcoming reception and calm atmosphere, and that your queries were handled quickly. We really appreciate your feedback and hope to welcome you again soon!
Reply from Regus
Hi Satish Narayanan M, thank you so much for your kind review! We’re delighted to hear you’re enjoying the workspace. We really appreciate your feedback and hope to welcome you again soon!
Best Centre Ever
Clean, quiet and calming. Then, there is the addition of the amazing and friendly staff. What more can we ask for.
20 January 2026
Reply from Regus
Hi Chan Kong Shea, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the clean, quiet, and calming environment, and that the team has made such a positive impression. We really appreciate your feedback and hope to welcome you again soon!
Good customer service
I had a one-month subscription with this company, and while I ended up choosing a different company for my virtual office, I appreciate the responsive customer service team at Regus. Ideal for large businesses looking for a business office.
25 February 2026
Unprompted review
Reply from Regus
Hi Linford,
Thanks for sharing positive feedback. We’ll pass it onto the team!
Our customers’ satisfaction is our priority and comments like yours give us confidence that we’re achieving that goal. Thanks for taking the time to write to us.
Wishing you a great day at work,
Lorraine Brule
Global Customer Service at Regus
Reply from Regus
Hi Peaceful Healing, thank you so much for your kind review! We’re delighted to hear you found the customer service helpful and responsive. We really appreciate your feedback and hope to welcome you again soon!
Melissa at the front desk in New London…
Melissa at the front desk in New London was very helpful and made everything work perfectly for my business.
9 April 2026
Reply from Regus
Hi G, thank you so much for your kind review! We’re delighted to hear Melissa at the New London front desk was so helpful and made everything run smoothly for your business. We really appreciate your feedback and hope to welcome you again soon!
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